Subway

  3.4 – 124 reviews   • Sandwich shop

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Your local Kernersville Subway® Restaurant at 1130 S Main St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out Subway 27284

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Reviews

Tamara
Extremely Unprofessional and Disappointing Experience

My husband and I came into the Subway located inside Walmart around 8:20 PM and politely asked if they were closed, as we weren’t sure. Instead of a simple answer, the two young ladies behind the counter just stared at us — one of them, a girl with pink hair, even rolled her eyes.

After checking the posted hours and seeing they don’t close until 9 PM, we proceeded to order. I politely asked if my bread could be warmed in the microwave, and she looked at me and said, “What?!” I repeated myself, and she rolled her eyes again, sighed loudly, and then deliberately put it in the toaster instead. When I asked again for the microwave, she turned to her coworker with a look of clear frustration and annoyance.

At that point, I became extremely irritated myself. Rather than say something rude, my husband and I decided to walk away without ordering. This kind of behavior is unacceptable — especially in customer service.

It’s honestly disappointing to see this kind of attitude becoming a pattern at this location. The management really needs to take a closer look at who they’ve hired, because this young lady clearly does not value her job or the customers. There are plenty of people who would appreciate the opportunity and treat guests with respect.
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Smitty Son
My wife and I just stopped by this location after doing some shopping in Walmart. Found no one in line and placed an order with two young ladies (one with purple hair and the other with red braids). This is pretty much the best part of the whole trip. We ordered a foot long tuna and a six inch ult bmt with extra salami. The young girl with braids started helping my wife and I got the other girl. From the start you could tell they didn’t want to help. From bread selection they were rolling their eyes and saying things under their breathe. They cut open the bread tearing it, to where it was barely hanging on to the rest of the sandwich. I asked for a new one and was told it would be alright. As she continued to make my sandwich the toppings weren’t on the whole sandwich so I asked if I could get lettuce on the whole thing and she said I was starting to piss her off. At this point the manager was there and saw that we weren’t please with sandwich and asked what was wrong. I said well half my sandwich is hanging out and I asked him how I would even hold it. So he looked at the girls and they said they weren’t remaking it and that we were asking for too much. So he actually went back and remade the tuna for me. As a truck driver subway is one of my good to spots but never had this level of disrespect. Not sure if they were in the back chilling on their phones and we ruined their down time but it was clear from hello they weren’t excited about helping any customers. This attitude was clear thru out the whole location, as it was dirty (table uncleaned and full of trash), and the product for topping looked gross (far from fresh). I actually felt bad for the manager, as you could tell he knew this experience wasn’t up to subway standards but he couldn’t say anything. Please don’t stop here if you are looking for Fast, Fresh, or Friendly service because y out will be sadly disappointed. And subway, if you actually read these comments, get this poor manager some help. It’s clear he wants to do a great job for his customers but his hands are tied with crappy employees.
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Harvey
0rdered wheat bread which was as dry as toast. I’m sure it was more than a day old. This is not what I have come to expect from this location.
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Paul Manz
This is usually an ok Subway.
Today, I wanted a Coke. While there, I got a couple of other things. When I went to get my Coke, it was out. I went back to the counter. (It wasn’t busy) The young lady said there was nothing she could do about it.
I can’t believe they don’t know how to change the Coke mix.
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Abbey Bodsford
Lady was really rude, she obviously has no experience in customer service. I politely asked if they were open at 8:05 she just huffed and nodded her head. Proceeded to wipe the counters while we stood there waiting for a good 3 minutes. She huffed and puffed the whole time making our food. If you’re going to work a customer service job and want customers to come in you should start hiring people who can do their job. Date of experience 9/30/2024 8:22 pm.
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Abbie Long
Came in at 8:05 and asked if the store was open, (store said 9pm close but gate was only open a foot.) and employee just sighed and shook her head. Her name tag just said “not the manager”. We got in the order line and employee continued to ignore us and wipe the counter for 5 minutes right in front of us. Finally looked at us to take our order and huffed and puffed the whole time. Also told us lobby was closed at 815 (which might be true, but idk.) I understand having a long day and being tired, but that’s never an excuse for being blatantly rude to customers. I shouldn’t have to apologize for ordering at an open restaurant that has an hour until close.
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Abi M she-her
Sign says open at 8, at 845 the chains were still down and lights off.
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De Nilla
This subway is located inside of Walmart, making it a convenient place to snag a quick bite to eat without additional stops. We’ve been here a few times and always see different employees. The staff has been professional and kind. Our subs have been made correctly and the ingredients taste fresh. I love that they have an ICEE machine. Large open dining area can accommodate a ton of people and still not feel crowded. There is a bell, in case the employees are busy in the back. We always get 2 foot long subs and usually pay less than $20 total, tax included.
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Rachel
Love that the bread is not so thick at thislocation. Friendly staff and clean environment. 3 stars because it was so cold and when we asked if they have the heat on, the staff said they were unable to adjust it since it was locked. They apologized very nicely and smiled even though you could tell they were cold too. We didn’t stay long. May go to another location during the winter months. Otherwise, good experience.
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T User
When I walked into this store , there was a subway staff person just sitting on a chair. Her name is something Terri. She is a caucasian around 4’10 height. She seemed very annoyed by me walking into the store to order some food since she was enjoying her quietness and alone time inside of the store. This happened to me a few times with this employee, and seems like she does not like to serve customers and I feel very uncomfortable ordering food from her since she gave me that “mean girls” attitude. I thought she only treated me that way, but she treated the customer in front me the same way as well. I hope the franchise owner sees my review and it would be nice for them to improve customer service.
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