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Located at 1810 Maple Rd,Amherst,NY,Tim Hortons is the perfect place to go for coffee, breakfast, and baked goods. World-renowned for our Original Blend coffee, which is brewed fresh every 20-minutes, we serve a variety of beverage options, including Cold Brew with cold foam, hot and iced lattes, our famous Iced Capp® beverages, TimsBoost energy infusions, Tim Hortons Refreshers, and more. We also offer an assortment of quality food options like made-to-order breakfast sandwiches with freshly cracked eggs, hand-dipped and glazed donuts, and a variety of donut holes affectionately known as Timbits®.
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Address and Contact Information
Address: 1810 Maple Rd, Amherst, NY 14221
Phone: (716) 688-8452
Website: https://locations.timhortons.com/en/ny/amherst/1810-maple-rd/
Order and Reservations
Order: Order online
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Reviews
BubbaChrome
They wouldn’t honor any deal off the app and when I tried to show them the app the cut me off and said they dont have deals at this location. I didnt even order st that point and just walked out. Would suggest going to any other tim Hortons there are 3 more with in 2 miles of this location witch are much larger nicer and cleaner
… moreA V
I normally don’t leave reviews, but today’s experience needs to be documented because it was unnecessarily negative.
I went through the drive-thru and ordered a small Iced Capp. I brought my own glass cup (a holiday gift) and politely asked if they could pour the drink into it for me so it wouldn’t spill in my car. I even apologized for the inconvenience.
The employee at the window — a younger woman working the drive-thru around 11:45 a.m. to noon with light reddish-blonde/brown hair and a fuller build — responded with attitude and said, “Well, that would be odd, but okay.” The tone alone made the interaction and me soo uncomfortable.
When she tried to pour it, it spilled all over her hand — exactly the reason I requested help in the first place. It’s a simple task I could easily have done myself, but doing it inside my car increases the chance of it spilling everywhere. I take care of my car, and I didn’t want the drink all over the interior. That’s why I was being careful and asked politely.
After the spill, she handed me back my glass cup without wiping it down or making any effort to clean it. I had to ask for a napkin, and even that was met with more attitude.
The issue wasn’t the spill itself — accidents happen. The real problem was the unprofessional energy, lack of courtesy, and the clear disinterest in providing basic customer service.
I hope management reviews this interaction and reinforces proper training. Regular customers deserve respectful and professional service.
… moreI went through the drive-thru and ordered a small Iced Capp. I brought my own glass cup (a holiday gift) and politely asked if they could pour the drink into it for me so it wouldn’t spill in my car. I even apologized for the inconvenience.
The employee at the window — a younger woman working the drive-thru around 11:45 a.m. to noon with light reddish-blonde/brown hair and a fuller build — responded with attitude and said, “Well, that would be odd, but okay.” The tone alone made the interaction and me soo uncomfortable.
When she tried to pour it, it spilled all over her hand — exactly the reason I requested help in the first place. It’s a simple task I could easily have done myself, but doing it inside my car increases the chance of it spilling everywhere. I take care of my car, and I didn’t want the drink all over the interior. That’s why I was being careful and asked politely.
After the spill, she handed me back my glass cup without wiping it down or making any effort to clean it. I had to ask for a napkin, and even that was met with more attitude.
The issue wasn’t the spill itself — accidents happen. The real problem was the unprofessional energy, lack of courtesy, and the clear disinterest in providing basic customer service.
I hope management reviews this interaction and reinforces proper training. Regular customers deserve respectful and professional service.
Joshua Barrett
Incorrect order, rude service. They just hand you your food without saying anything and with their back turned toward you. It’s actually impressive the lack of hospitality at this location
… moreTim
They do not honor their advertised prices. BTW I did not receive a receipt ($17.04 I think) either so I cant even contact Tim Horton corporate without the transaction number. Any other Tim Hortons automatically provides advertised combo pricing? Yes?
… moreChristine Sierra
I’ve said this about another one that had poor tasting baked goods and I’ll say it again. Canada can keep this place. I stupidly thought I’d try it again because my husband wanted hot coffee then he told me to go back and try the iced latte. Well the iced latte here is iced coffee. either tim Hortons doesn’t know how to make a latte or the employees don’t but either way this is an iced coffee which is cheaper so I paid more to get a cheaper drink. Tim Hortons doesn’t know how to make food properly i won’t visit any more while I’m in this state. I will still to Dunkin where the drinks are larger and made properly at that price. This place is a waste of money. Also this location is very small and with 10 people shoved back there it shouldn’t be that hard to get service
… moreYar Mahmood
Horrible Tim Hortons. The morning employees are extremely rude, disrespectful, and the place is dirty. Very unprofessional experience.
… moreDanny Bauman hermosilla
For some weird reason every time I go get my coffee tastes disgusting…
Idk if it’s what I order or I just get newbies to make it
It’s quiet I’ve never waited longer then normal minutes for order… The only thing that takes longer is app orders which I ordered once
Food isn’t bad either pretty basic…
… moreIdk if it’s what I order or I just get newbies to make it
It’s quiet I’ve never waited longer then normal minutes for order… The only thing that takes longer is app orders which I ordered once
Food isn’t bad either pretty basic…
Lynda Kyte
I hit the drive thru while a friend was having surgery at the Millard Fillmore Surgery Center.
My coffee was excellent! As is usual for ALL Tim Horton locations that I have been to – the coffee tastes perfect, is just the right temperature to drink and the service at the window outstanding.
… moreMy coffee was excellent! As is usual for ALL Tim Horton locations that I have been to – the coffee tastes perfect, is just the right temperature to drink and the service at the window outstanding.
Family White
Wonderful service. Running late kind of a Monday, my daughter places an order for Tim’s around the corner (or so she thought), got there, they don’t know my name and tell me get out of line and check your phone. Drive to this location. It wasn’t them either but they fixed it and filled the order. Excellent customer service. Told Everyone!
… moreKristin Haines
I cant say much about food. I cant eat anything here being celiac. I go for coffee everyday and I love my crew!!!! They are the best! I go a little out of my way daily to get my coffee at Tim’s. The morning line can get a little crazy but always moves fairly quick.
… more