Jimmy John’s

  3.9 – 123 reviews   • Sandwich shop

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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Jimmy John's 60544

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Order: Order online

jimmyjohns.com

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Reviews

Tim Halter
Rehabbing a knee surgery and I was hankering a toasted Italian club. Only able to eat 1/4 of the sandwich. Loved every bite. The toasted bread with savory Italian cold cuts and oil and seasoning really lifted my mood. Delivery was prompt. TY Jimmy John’s team.
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Ryan Blackman
Awful JJ’s location with pitiful service and incompetent staff. Came in to grab two quick, easy order sandwiches, one being a slim. Confused employee messed up the register and had me redo my order but couldn’t comprehend a slim turkey sandwich with cheese and mayo. Finally I was told that they won’t add mayo to a slim sandwich- but they give it on packets to add yourself. Because the quick 10 seconds of adding mayo is such an inconvenience, even though the packets cost them more.

After more confusion at the register, I finally got my order and when I went to add Mayo; the sandwich has barely any turkey and no cheese- I had to give it back for them to add cheese.

As I was adding my mayo to my skimpy sandwich another employee came out from behind the counter with a different bag and said she had more order. She tried to take the sandwiches I just open and I told her the slim sandwich was fine after I added mayo, but she picked up my other sandwich in her gloveless hands. I told her to give me the unopened one since her hands touched my other sandwich. And once I got home, that one was totally wrong as well.

Unbelievably frustrating for such a simple order. I can’t imagine how many other orders they’ve messed up. The slim sandwich was pitiful for $7.00 and didn’t seem to have a full portion of meat. Probably the worst Jimmy John’s I’ve been to for the 34 years I’ve been
A customer
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Nickolette Burnette
I had to come on here and leave a review!
I am in awe of the redeeming satisfactory I received from the manager of this location today after I had a mishap with my order and unfortunately didn’t notice until I had gotten home. I had given them a call and spoke with the manager directly regarding this concern and issue with my order. She went above and beyond!! Not only offering to add a credit for this but to deliver to me no questions. I originally order through the drive through, She also added an item we had ordered and didn’t receive in our total at the restaurant. She kindly made her way out to where I live with no questions! You would never know what this kind gesture did to my heart on this day. Thank you
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K B
Had a great experience at this Jimmy John’s. The service was fantastic—the lady at the counter was awesome. I’d definitely return if I’m in the area again.
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Andrea Grove
15420 Rt. 59 Jimmy Johns/Plainfield
FREAKY FAST….NOTHING> What an absolute joke of a food order!! I ordered at 6:22 and 7:00 I called to see where my order was and I was told to calm down my driver was “out” with the order. It is now 7:15 almost an hour after I ordered my food and it is still not here!!! They have caller ID and are not answering when I call. Pathetic.
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Emily Miller
this happens almost every time i order a pickle cut in 1/4 at this location. Come on. This is not acceptable to me.
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Bob Pfeiffer
I live down the street, and every time I order from this place, they do not get the tomatoes, right, or the no cheese, right, or just really anything right. Lots of problems every time and usually I would never say anything about a fast food place. But if you’re going to go here, Just a little further and find a different one
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Brandon Stanford
I went to order Jimmy John’s today for delivery, which I only live five minutes away from the location, but since they’re freaky fast and it was more convenient, I opted for the delivery route. However, surprise they deliver through Uber eats and I receive my food a little over an hour after I ordered it, absolutely ridiculous. Definitely will not be using delivery which will take Jimmy John’s out of the question for future orders.

Even after filing out a survey as they suggested on here 2 weeks no response from management or an owner. Definetly avoid this location …
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A Groth
We placed our order and went to pay, but their credit card reader was acting up. Although, they were already making our sandwiches, the kid behind the counter said “We’ll, that’s weird, sorry guys have a nice day” then proceeded to tell the people already making our sandwiches to stop. That’s horrible customer service!
To think they would rather waste food, than give it to the customer. It wasn’t our fault their card readers weren’t working!
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K M
If you order delivery and want to receive your food within an hour, do not order from this location. It took nearly an hour and a half from when my order was confirmed to when it was delivered. The store had terrible customer service and was not even apologetic about the order taking so long. Once they were eventually delivered, the sandwiches were no longer fresh.

This is not the first time this has happened. I thought it was a fluke the first time, but it seems to be a recurring issue that they have no intention of addressing. I do not recommend ordering from this location.
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