Address and Contact Information
Address: 5620 Strand Blvd #1, Naples, FL 34110
Phone: (239) 598-9885
Website: http://emperorexpressnaples.com/
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Reviews
John Tivenan
Always friendly and accommodating. Delivery service is super. The food is reliably good.
… moreSIMON BLOOMFIELD
Very good food. I had the lunch special boneless spare ribs, and Crab Rangoon. Absolutely delicious.
… moreLisa Chambers Mortgage Loan Professional
If I could give a zero star review I would. The first time I came and ordered the hot and sour soup it tasted fabulous. I ordered a large hot and sour soup last night with additional dishes and it was horrible, tasted burnt and unsure how they made it or what they put in it however when I called today asking them to let me bring it back in for a replacement they refused to honor their food quality. I was also overcharged for crispy noodles (which I did not mention as I was willing to let the overcharge pass) so it appears that they will do anything to save $.10 and they obviously don’t care about their return clients concerns. Sadly, I would find another restaurant This is the very first review on a restaurant that I’ve posted and I hate that it Has to be this negative however Customer service is so important as is the quality of the food. Thank you for reading and God bless
… moreAhmed Almeida
Disgusting Food and Appalling Customer Service at Emperor Express
My recent experience with Emperor Express was nothing short of terrible. From the moment the food arrived (or perhaps, the moment I tasted it), it was clear that the quality was severely lacking. Every dish I ordered had a distinctly unpleasant taste, making the entire meal inedible.
Concerned about the poor quality, I immediately contacted the restaurant to express my dissatisfaction. My intention was to return the food so they could see firsthand the issues and understand my complaint wasn’t simply a request for a free meal. However, the response I received was shocking and completely unacceptable.
Instead of showing any concern or offering a solution, the person on the phone dismissively told me to simply throw the food away and, to add insult to injury, instructed me to never patronize their establishment again. They flat-out refused to consider a refund or even offer to remake the order.
This level of customer service is appalling. Not only was the food inedible, but the restaurant’s complete lack of interest in addressing a customer’s legitimate complaint and their rude dismissal are beyond comprehension. It’s clear they have no regard for the quality of their food or the satisfaction of their customers.
I strongly advise against ordering from or dining at Emperor Express. The combination of disgusting food and the worst customer service I have ever encountered makes this an establishment to avoid at all costs.
… moreMy recent experience with Emperor Express was nothing short of terrible. From the moment the food arrived (or perhaps, the moment I tasted it), it was clear that the quality was severely lacking. Every dish I ordered had a distinctly unpleasant taste, making the entire meal inedible.
Concerned about the poor quality, I immediately contacted the restaurant to express my dissatisfaction. My intention was to return the food so they could see firsthand the issues and understand my complaint wasn’t simply a request for a free meal. However, the response I received was shocking and completely unacceptable.
Instead of showing any concern or offering a solution, the person on the phone dismissively told me to simply throw the food away and, to add insult to injury, instructed me to never patronize their establishment again. They flat-out refused to consider a refund or even offer to remake the order.
This level of customer service is appalling. Not only was the food inedible, but the restaurant’s complete lack of interest in addressing a customer’s legitimate complaint and their rude dismissal are beyond comprehension. It’s clear they have no regard for the quality of their food or the satisfaction of their customers.
I strongly advise against ordering from or dining at Emperor Express. The combination of disgusting food and the worst customer service I have ever encountered makes this an establishment to avoid at all costs.
malcolm curry
The sesame chicken was good, but some of the larger pieces were undercooked.
… moreAlec Slaby
First, I love their house special wonton soup. Second it’s your fave Chinese takeout. Third is the service has been consistent and I come here weekly.
… moreKarina Salmeron
Food is decent just like any other Chinese restaurant in Naples. Nothing special. However worst customer service!! Young girl working at the cashier is extremely rude.
… moreBarbara Williams
Worst Chinese food I have ever had. Even my dog wouldn’t eat it. Man at counter touching various credit cards, machine, phone then touches food and cooks without washing his hands. Just gross.
… moreMark
Excellent food at great prices. Been here a couple times since moving into area. Looking forward to my next order!
Just enjoyed another dinner tonight 3/22/24
Though it is always good, tonight was exceptional! Hot/Sour soup and Mongolian Beef was crazy good! A genius in the kitchen!
… moreJust enjoyed another dinner tonight 3/22/24
Though it is always good, tonight was exceptional! Hot/Sour soup and Mongolian Beef was crazy good! A genius in the kitchen!
Keri L.
I wish I read the reviews before coming here, but at first glance I thought the current 3/5 star rating was decent.
Wrong.
Got the beef with broccoli. I ate inside. After the first bite, I realised the beef is pure fat and extremely chewy. Instead of a refund, I asked Amy (the receptionist who took my order) if I could get it exchanged for something else. She said no, that they didn’t do anything wrong and that’s how they make their food.
Don’t eat here.
… moreWrong.
Got the beef with broccoli. I ate inside. After the first bite, I realised the beef is pure fat and extremely chewy. Instead of a refund, I asked Amy (the receptionist who took my order) if I could get it exchanged for something else. She said no, that they didn’t do anything wrong and that’s how they make their food.
Don’t eat here.