Classic, long-running fast-food chain known for its burgers & fries.
Liz Schnetzler
The Google map says it’s as busy as it gets here but there’s no one in the drive through and a dozen people waiting for their food in the lobby. No one’s up front to take orders or greet anyone that comes in. The inside customers are promptly ignored. The new interior design of this McDonald’s is cold and vacant.
… moreWill Weddington
Ordered dinner for three people to go in the dining room. Food came out pretty quickly but… they forgot the dipping sauce for the nuggeys. Tried to call the store, hung up on. Went back to the store and no applogy from the manger or anything about the cold fries and burger I had the joy of trying to consume for dinner when I got home.On top of being cold, they were terrible burgers. Knew something was wrong when another couple in front of me upon return had said the same thing but, it was a Happy Meal that was missing. Another employee brought the Happy Meal up while the couple was showing the staff how they had been charged but not given the food and said, “Here it is”. Again no apology. There were no cars in the drive through while we were there ordering and two tables that were eating in the dining room, so we’re really busy isn’t an excuse. $40 for terrible food and customer service? This is why no one questions why fast food places aren’t surviving today.
… moreMatt B
Got the bike out for one last ride before winter sets in and got hungry a bit. The staff was extremely friendly and the food was actually fresh and very tasty. Never thought I’d leave a good review for a McDonald’s. Weird but accurate.
… moreMary S.
This is the worst McDonald’s I have ever been to. I have never been to a McDonald’s that is slower than this, and I have tried this place several times and every time I am amazed at how slow their service is. My most recent visit, of course, had me pulling up to wait for my order. I waited for 20 minutes and when I went in, they had no record of my order. So I had to stand in there and wait even longer while they redid the order. He had to come check with me twice what it was that I ordered. While I was there, a DoorDash person came in and waited forever and said this is absolutely the worst McDonald’s in town. They need to do something
… moresydnie winter
As an avid McDonld’s consumer who has been to numerous locations across the US, I can confidently say that this one is **by far** the worst. Instead of hiring a bunch of 14 year olds who clearly aren’t ready to enter the workforce, maybe they should focus on their turnaround time on orders instead of sending every car to a stall waiting for 20+ minutes while there isn’t a single car in the drive thru. It was my first time going to this location, but I will continue going out of my way to the 21st and Ridge location. Definitely needs new management if it wants to keep returning customers. -10/10 recommend
… moreKelsey Thielen
I have tried to give this McDonald’s a shot multiple times, and have never received a correct mobile order. Something is always missing or messed up—a chicken sandwich instead of a burger; missing items , etc. The last visit we waited over 15 minutes for a pretty simple mobile order —3 Happy Meals and a medium fry. We ended up having to go in to get the order, and then go back in a second time because we didn’t have any fries. We requested a surprise happy meal toy, and were given a baby toy. We were excited when this location opened up for its convenience but we will find another spot as this is always a headache. On top of that, they never answer their phone and the one time I did get ahold of someone for a refund on a missing item they said the only way to help was for me to drive back, which wasn’t worth it for the missing item. Sad, but avoid if you can!
… moreKathy Taylor
You think McDonald’s would be one of the few restaurants that have things figured out but not here. Don’t eat inside because I think they purposely make things difficult for you because you want to eat inside. Not worth the hassle for the price you could go to chilis and get table service with an actual server that brings your refills, condiments, & napkins
… morejackson sumrall
They forgot the top half of my big Mac, I was the only car in the drive through, 10 min ticket time, employee had air pods on, evidence of a lax GM
… moreJacob Morgan
Crazy how every single time I come here, I’m asked to park and wait. Why? So they can have fake fast drive times. Why would your drive through speed matter if you still have angry customers forced to drive off and wait anyways?
… moreGreenomarlino
We will never again go to this McDonald’s. The door said handicapped accessible. There was no button to open the door. Do you know how hard it is to get through big heavy doors in a wheelchair.
Then the only way to order was a kiosk. Never mind that some don’t understand how to do this. It said if having trouble, contact an employee. Hello!! There are no employees up front. I was fortunate to catch one coming out of the restroom. There were no happy families in there enjoying a nice lunch. That shows you don’t want anyone in there enjoying their lunch. We can oblige.
Never again will we stop at that location.
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