Jonathan Meuser
I had a great experience. If you like In-N-Out you should try this place. The double filled me up as much as the 4×4. Also no line! They did a great job wrapping my burger in lettuce and lots of keto friendly salads and both a veggie patty AND portabello burger for vegetarians. I highly recommend and appreciate the kind service.
… moreJenny F
DO NOT COME HERE unless you want food poisoning!
Eggs in Cobb salad were gray and rotten. The avocado in the burgers were brown and sour. The tomatoes were rotten. The lettuce was brown and rotten. Management doesn’t care and just responds with a generic “submit your feedback here” reply. It’s definitely a health and safety issue & their store needs to be examined for cleanliness.
… moreB. Lo
The customer service + wait time at this location sucks. Why does it take over 5 minutes for someone to assist at the drive thru speaker and then it takes 5+ minutes to get your food. You’d assume it’s because they’re busy, but they’re not. I’m about giving second chances, but today was my 3rd time at this location and it was the worst. Each visit has been worst than the last. When I got to the drive thru, there was already a car waiting at the ordering menu. They waited over 5 minutes and just drove up. I then waited 3+ minutes and no one assisted until I said something. The car in front of me just drove off when it was their turn (I assume they got upset and decided not to purchase). When I got to the window, the employee was laughing. When I drove away, I looked inside the restaurant and it wasn’t busy at all. I was in the drive thru for a total of 20 minutes and there was no explanation for the ridiculous wait time. The employee (older Hispanic woman) didn’t even apologize for the wait time.
… morexochitl rangel
UPDATE: I HAVE GONE THROUGH AND SUBMITTED THEIR CUSTOMER SERVICE FORM ONLINE ON THE DAY I POSTED THIS AND HAVE YET TO HEAR FROM THEM.
Horrible experience. Got my order complete wrong. I asked for 3 burgers (char, portobello, and terayaki) I only got two, and not even the burger I ordered. They were both doublechars and they looked like they were left behind. Super soggy and gross. I ordered 3 sides, (fries, sweet potato and onion rings) I got the sweet potato but two fries. Horrible service and attention to detail. Honestly how do you mess up an order this bad. They weren’t even busy to say it was due to a rush. And when we tried the burger to try and make sense of it all the beef had an odd taste like it was going bad. Don’t waste your money at this location. Management is cutting corners and for what.
… moreDarryl Turbinton
Service wasn’t bad. I got a hair in my food and they missed something in my order. I had driven home and my son bit into his burger and hair was in it. So I drove back and they made the burger over and gave me 2 gummy candies for the inconvenience. Which was actually a horrible idea. To leave, drive home and have to drive back is bad enough. Hair in the burger was the worst part. And I get two pieces of candy for the trouble? Never going back here again.
… moreJuan Jalomo
Asked for no onion still got them. Paid for double meats and got singles. Management was sitting around lollygaging with the employees. Which explains why my order was of this quality 0 of 5 stars if possible. Never going back.
… moreDeeDee Monet
I love Habit overall but my service today at this location was unsatisfactory.
I ordered via drive thru; two burgers w/ cheese & grilled onions no tomatoes. Girl on speaker repeated my order correctly verbatim. Got to the window, waited a while. Got the bag and the burgers had tomatoes but no onions . Handed it back. Waited again, gave me the bag but I checked again and the burgers were STILL wrong, this time no tomatoes and still no ONIONS. Lol. Decided to go inside to not hold up the line. Told them that the burgers were still wrong and the MANAGER hands me what was suppose to be grilled onions for both my burgers. No apology, no compensation, no “here’s a coupon for your next visit”. Nothing! As if the mistake TWICE was my fault. The food costs too much for it to be wrong TWICE. I love that this location has a drive thru but I’ll just drive to the one on foothill! My order is never an issue at that location and the manager/workers there are competent.
… moreMatt
Our french fries were served with dry/sticky ketchup and hair stuck to the tray and my spouses hand, I’m not surprised considering this habit was in pretty bad shape on the Friday afternoon when we came in and I had to ask them to clean the booths before we could sit down. The Manager on duty gave me a free Charburger coupon but really didn’t even want to deal with me and wasn’t even remotely concerned about the place and our experience. If Carlos the general manager would like to speak with me I’m more than happy but I would recommend hitting up a different habit or other location in the area for food.
… moreBrittany Beiler
Signed up for rewards and got a free charburger. Ordered through the app, super easy. Bread was a little stale/hard other than that burger was decent. Service was friendly! Restaurant smelled terrible.. kinda like sewer? Idk how people were eating in there and felt bad for the people who have to work in there all day.
… moreJulie S
Turn the music off!!!!! It’s so annoying and irritating. I can’t bring my kids here. It’s just too much of a party atmosphere. Either turn the music way down, and change the play list or we will spread it all over online that this is the worst place to eat in the entire IE. Turn it down right now. Right now… everyone around us is omplaining.. review team IE
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