Address and Contact Information
Address: 18108 Collins Ave, Sunny Isles Beach, FL 33160
Phone: (305) 914-1784
Website: https://h2ocafeitaliano.com/
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Reviews
The service was great, the staff were very friendly, and the restaurant was cozy, clean, and very well maintained. Even the restrooms were spotless.
Honestly, I was surprised that the restaurant wasn’t as busy as some of the places nearby, because this ended up being the best meal we had during our 10-day stay in the area. We visited several restaurants around here, and it’s a pity we discovered this one only on our last day. Highly recommend!
I parked in the plaza lot near H2O for only about 1.5 hours during the day. When I came back, my vehicle had been towed. There were tow-away signs at the entrance, but no visible warning near the specific parking spot where I left my car.
It cost me $210 to retrieve it.
Walking back and not finding your car is extremely stressful and upsetting. This situation completely ruined the experience for me.
I understand businesses may not control the towing company, but the aggressive parking enforcement around this location makes it very uncomfortable for visitors.
Unfortunately, I won’t be coming back.
We started with the Polpo Alla Grilia (octopus) appetizer, perfectly cooked and flavorful. The Linguine Vongole pasta was delicious, fresh, and well-seasoned. I’m not usually into sweets, but we tried the chocolate lava cake dessert and it was a pleasant surprise! It was warm, rich, and really good. Highly recommend!
The food was mostly outstanding. The calamari was perfectly crispy and flavorful, and the wine selection was excellent. I had the eggplant Parmesan—absolutely delicious—and my friend’s risotto was rich and creamy.
Service was excellent—friendly, attentive, and professional. The only small letdown was the mushrooms side I ordered. I was expecting a mix of wild mushrooms, but they used only baby portobellos, which felt a bit too basic for the price point.
Overall though, a lovely evening with great food and a welcoming vibe. Definitely worth a visit!
Okay, I’m still trying to wrap my head around what happened to me and my girls tonight. There were ten of us, we walked into this place that was totally dead—like, not a single other table occupied. A host sat us down,
We just started to look through the menus when the manager marches over like he’s on a mission. He looks at our group, gets this annoyed look on his face, and says, super rudely, “This isn’t a coffee shop. You need to leave.”
We were all just… stunned. The place was a ghost town! We said we were planning to order, but he cut us off, mumbling something about having reservations *later*. But here’s the kicker—he didn’t even try to work with us. No “you can sit for an hour,” no “can you order quickly?” Just a flat-out “get out.”
The worst part was watching the staff. They all looked so uncomfortable and embarrassed. As we were leaving, a couple of servers whispered “sorry,” which just proved the manager was completely out of line.
We told him on the way out we’d be leaving him some “glowing” reviews online. He literally said he didn’t care.
Luckily, we found an awesome spot around the corner that was actually happy to see us and take our money. But seriously, what an insane way to treat people. Don’t bother with this place unless you want to be treated like a nuisance for daring to walk in with a group of friends. Major ick vibes from the management. The staff deserves better. And we deserved better.
We started with a few appetizers, which paired beautifully with a Chardonnay. When our main dishes arrived, we were surprised by how generous the portions were—we expected them to be small, but they were huge and absolutely delicious! I even had to take some home because I couldn’t finish it all, but it was too good to leave behind.
To top it off, James treated us to dessert. Unfortunately, they didn’t have my favorite Amaro, but I really appreciated that bartender Hans personally came over from the bar to apologize and offer other after-dinner drink options. That level of attentiveness made a great impression. Their lunch menu looks great deal to start with if it’s your first time.
Overall, our experience was fabulous. The entire team went above and beyond to ensure we had a great time. Our server Mirian was sweet and attentive, and the management and staff were impressively organized. We’re definitely coming back, and I’ll be recommending HO2 Café to all my friends. A well-deserved 5 stars!
Apparently, he didn’t understand that we were waiting for more girls to join us and that we planned to order food later — but that’s not even the point. The real issue was the way he communicated with us and the complete lack of respect. We had made a reservation in advance and were really looking forward to spending time there as a group, but unfortunately, it didn’t happen.
In the end, we found a wonderful, cozy place nearby where we had a great time and happily spent our money.
This was my first experience like this, and it was awful. I will never return and would never recommend this place to anyone. After such fake polite smiles, you never know what to expect…