JC
This is a good Jamaican fast-food restaurant. The food always has great flavor, and every time I come, I know I’m going to enjoy a delicious plate.
However, the service does not match the quality of the food. The two people who usually work at the counter often seem upset and treat customers in a very rude manner. There have been times when I’ve decided not to order because I didn’t want to deal with an unpleasant interaction.
I’ve also noticed that, although I truly enjoy this cuisine even though I’m from a different background, it sometimes feels like they are not very welcoming to customers who aren’t from their own culture. That is disappointing, because the food from their country is genuinely amazing, and people come here hoping to enjoy it with a good experience.
For these reasons, I’m giving this restaurant three stars:
• The food is excellent.
• But the customer service greatly affects the overall experience.
If the service improved, Matrix could easily become one of the best restaurants in this area.
… moreKarl Hippolyte
THEY treated our order as if we didn’t matter!!! THEY just threw together what they had left and sent it out like they were feeding animals!!! Why wouldn’t THEY at least give us a courtesy call to let us know that we weren’t going have anything to eat for dinner??? Now, I’m starving and arguing with my wife because WE have nothing to eat for dinner!!!
… morePhoenix
Food is good when you can find the truck. I’ve attempted 2-3x to go get food from the truck based on their scheduling posted weekly/daily on their Instagram and to my surprise the truck wasn’t there. No Instagram update stating that truck had either closed for the day or changed locations. It shouldn’t be difficult to provide the customer with an update.
… moreTreemonisha _____
When I asked for rice and peas, The worker put the meat and gravy on top of rice to change the color of rice then charged me twice in taxes. I suggest you double check your receipt when you pay by card. The food taste good- very expensive though for the service your getting.
… moreRed Red
Yo! Straight Facts! The Food is so well made. Tastey! Oh My Goodness. The Price is Right. Best Food in Westchester County! 4get that Fast-food…MickeyDees, , Domino’s. Get u some Real DownHome Food! ✌ ❤✊
… moremark live
I flew in from California just to try some of this amazing food I saw on Instagram. I must say the service was amazing and the food was top notch . The lamb chops and sweet chili salmon are my absolute favorite!
… moreDarlene Rosado
When I tell you I order for the first time from them I ordered oxtails the BEST I EVER TASTED FALLING OFF BONE JUST SO FREEKING DELICIOUS THAT ALL I DO IS CRAVE SOME MORE WAS SO MAD WHEN THEY WERENT THERE TODAY N HAD TO GO TO THE UP TOO CHOICE BVZ THEY ARE GOOD BUT NOT LIKE MATRIXINTHE GO UGHG ABOUT TO CALL THEM NOW SEE IF THEY WILL BE THERE TOMORROW LOL HANDS DOWN GOOOOOD
… moreDarlene Rosado
I only tasted for first time oxtails n LET ME TELL YOU THE BESTTTTTTT I EVER TASTED IM DYING FOR THEM TO COME BACK TO JACOBI WORD IS BOND!!!
… moreBentley Finley
It’s everything on the menu for me Honestly. The lobster Mac is one of the best I’ve ever had & the surf & turf PHENOMENON
… moreRachel Gardner
Canceled my Uber Eats order, almost 30 mins later, without even calling me.
… more