christine sample
Usually ok . The blonde lady that waited on me was rude. I watched and listened to her talk to a customer and son in front of me. She was more worried about getting them checked out before finishing her sandwich order. When she got to my order i said it quickly because she was more worried about getting out side to smoke with the gentleman . I guess they only hire rude people at this store!!!
… moreAndrea Roehrig
The assistant manager was SO rude. Actually started yelling at me because he didn’t know how to use their Subway rewards. There is a $6.99 meal deal and when I was ordering, I asked if any 6” sandwich was included in that (the sign says any sandwich too) and he said yes. Great. Got to check out only for him to tell me it’s not ringing up right and told me he can’t over ride it and I told him that’s why I asked if any sandwich would be included in the meal deal, and he again said yes it should be included, but for some reason it’s not working. There was a couple behind me getting ready to order and the guy said “yeah the meal deal says any sandwich”. So at that point, I just told him never mind. Don’t worry about it. I won’t get the meal. He said OK cool. Then I was trying to scan my rewards in my app and he said he has no idea how it works and I said “how do you not know how it works at the assistant manager? I’ve done it here before” then he started yelling at me saying “ma’am don’t tell me What I don’t know” And I said you know what never mind let me pay for my stuff and I’m leaving and he said “that’s fine. The price hasn’t changed go ahead” Then a couple behind me said yeah we’re not ordering food here and walked out with me. He was Very nice and professional all the way up until I went to check out then did a complete 180. I’ve never had problems at this location until now, so I will not go back As long as this person works here and treats their customers like this for no reason and clearly I’m not the only one as people behind me walked out seeing how he treated me and they said they will never return either.
… moreJadin Healey
A year ago the store was under different management. That management was terrible. They didn’t care about the employees or that store. Now i’ve heard that location is under new management and if it’s the young lady i think i am IMPRESSED!!!!!!!!!!!! Last year I never wanted to go back to any of the subways around here but my little sister wanted a sandwhich on thursday so I went up to Gerald Subway before she got home and the inviorment was wonderful. I was greeted by Victoris upon walking in the door, She asked all the basic questions and made sure she had heard right before doing anything, she made great small talk while my sandwhich was getting toasted and after check out We still talked. No one who’s been working while i come in has taken the time to speak with me. The older lady that is there never cares to say much without it sounding rushed. This young lady brightened up my day! I will be returning to this subway.
… moreMegan Little
The manager was completely useless with not helping the situation where it showed we were charged and the order was placed for pick up and would be ready by 625pm however their system didn’t receive it. While the worker called his manager on speaker her response was “it’ll fall off, nothing we can do maybe she should have ordered through the app” she was very arrogant and rude while saying it. I’m sure my $75 will be reimbursed when I call my bank tomorrow however frustrating when you wait almost an hour to still walk out with no food unless you place another order through the app vs website.
The gentleman working the counter made up for her lack of customer service skills with his amazing empathy.
Do not recommend the management this facility has. She needs further training.
… moreEmily Roe
Usually a good experience here, tonight i was served by a young blonde girl named Anna and she already seemed very unwelcoming as soon as we walked into the door. Instant attitude as soon as she started taking our order. Constantly slamming around her condiments and stomping around trying to make it clear she did not want us there. She also burnt our sandwhich and when we went in to get it remade she rolled her eyes and continued to slam around items with very vague and rude responses.
… moreAustyn
We ordered on the app, showed up to a line. We didn’t mind waiting but we realized the guy (blonde guy looked maybe late 20s with big ears) was putting the wrong toppings on the sandwich. We nicely informed him of that and asked for the sandwich to be remade. We also apologized and thanked him for doing so. Skip to when we get home, we realize the sandwich wasn’t toasted, had no cheese, and no cucumbers. We called the store to see if we could get it remade or maybe a refund, and he offered to “retoast it for us”. We wanted a new sandwich not a soggy veggie toasted sandwich… When we asked again if we could just get it remade, he went off on a tangent, cussing the entire time and hung up. I usually don’t have a problem but this subway sucks now.
… moreNX LXVE
went in to get a mobile order, and the 1 person on shift (idk his name, has big ears and blonde hair) was making one of the sandwiches incorrectly. I brought this up to him and he asked if i wanted it remade, I said yes and apologized, and thanked him. After i got my sandwich, I saw it wasn’t toasted, and it was missing cheese and cucumbers. I called the store, and was given an attitude from the start, he said I could “bring the sandwich up and get it toasted” which isn’t what ur supposed to do in the slightest, I either wanted my money back or have it remade, not my veggies n sauce toasted onto this already soggy bread. He proceeded to say he wasn’t giving me attitude, and started swearing at me, proceeding to hang up the phone. wonderful place
… moreMichael Chambers
They do a great job with sandwiches at this location. I took a star off however, because they won’t accept or honor any of the Subway coupons. They say they don’t because national Subway takes too long to reimburse them. That’s on national Subway, and they should do a better job of supporting their local stores.
… moreJason
Fast and delicious. Turkey on wheat is my favorite!
… moreJ P
The lettuce was BROWN! The bacon, freezer burnt. The cucumbers, nasty and OLD. I wanted a salad, and when I asked about new lettuce? I was told that she was sure it was cut today. I’m definitely taking this subway off my list of places to pop in for a bite. They definitely should not put bad food out for customers!
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