Moe’s Southwest Grill

  3.3 – 137 reviews   • Mexican restaurant

Social Profile:

Counter-serve chain dishing up Southwestern staples from burritos to nachos in lively environs.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Moe's Southwest Grill 30291

Hours

Sunday10:30 AM–8 PM
Monday10:30 AM–9 PM
Tuesday10:30 AM–9 PM
Wednesday10:30 AM–9 PM
Thursday10:30 AM–9 PM
Friday10:30 AM–9 PM
Saturday10:30 AM–9 PM

Address and Contact Information

Address: 3920 Jonesboro Rd, Union City, GA 30291

Phone: (678) 545-0005

Website: https://www.moes.com/

Menu Photos

Order and Reservations

Order: Order online

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Reviews

Crystal Hunt
This place gets consistently worse every time I go and I keep trying to give them a chance to redeem themselves. The first few times I went, the food was good. Now they have a different crew and the food is not good anymore. It tastes no where near fresh. Every time I order the home wrecker burrito they never put guacamole on it. There wasn’t enough chicken on my burrito plus, the chicken wasn’t grilled enough and was unappetizing. Not going back for a while.
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Robert Johnson
The only reason I didn’t give 1 star for service is because there are some genuinely nice workers at this location. However, I have CONSISTENTLY come in and had to wait 10+ minutes for service. To be clear, I’ve NEVER walked in and been served in under 2, 5, or 10 minutes, and this is regardless if a line is in front of me – as in I’ve been the only one in the store and had to wait this long (I assume they were handling mobile delivery orders and drive through). The final straw for me however is the fact that they NEVER have Tofu ready during the day. I guess I’ve been fortunate a time or 2 to come in after someone has requested tofu, so I get what’s left over, but the majority of the time when I go to this store for lunch, I leave hungry with no food because I’ll have to wait for them to cook tofu. No, I don’t have an ADDITIONAL 10-15 minutes to wait on you to cook my tofu after I just stood at the door/in line for that amount of time already. They tried to give me the “we want it to be fresh” – answer, but this is obvious BS because LITERALLY everything else on your bar sits there, cooked, for hours. Not buying it. I work in the service industry, and my job depends on reviews, so it REALLY pains me to do this, but something has to be done.
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DiamondKesawn Cooper
This is a first for me, I have a two part review based on two totally different experiences.

On 08/10/2024, I was I. The mood for something good and I wanted something that could hold me. As I was in the area, I decided to pull into Moe’s. As it sits directly off of 138, it was easy to get to, as well as the fact that it has a drive thru made it super convenient.

Getting up to the menu, the young lady came over the speaker and told me to go ahead when I was ready. After going back and forth with myself as all the options sounded good, I decided to have the “Moe Meat, Moe Cheese” option as a bowl. Featuring Moe’s Famous Queso. Double portion of sirloin steak, seasoned rice, black beans, shredded cheese, and pico de gallo, this dish was sure to fill me up.

I placed my order and headed to the window. The young lady was very pleasant. She preceded my transaction and provided me with my order and I was on my way.

As I continued to my destination, I was eating on my free chips which were super fresh and perfectly salted. It’s something about a crunchy tortilla chip with the perfect amount of salt. Loved them.

Arriving at my destination within minutes, my food was still piping hot and smelled amazing. As soon as I opened the top I knew I was going to be in for a treat. The bowl was chheesssssssssy and meatyyyyyy exactly as the description says.

The dish provided a great flavor profile to perfectly match the aroma that was rising from the bowl. Along with the flavor enriched pleasure, the ingredients were fresh.

A quality cut of steak paired with fresh veggies and perfectly done rice and black beans. The bowl was bite after bite of flavors, freshness, and gooey goodness.

Provided by the name, the Moe Meat, Moe Cheese lived up to its name. So much so that once I was full the first and second time, I still had Moe left. LoL. Seriously though, I ended up eating the bowl for lunch, dinner, and a late night snack. Oh yes, this is my kind of bowl.

On 08/11/2024, I decided to go back to Moe’s after the foodie happiness I experienced the day before. Upon arriving at the speaker, there was one car in front of me at the window. The young man came on the speaker and asked me to wait a minute as he assisted another customer.

As I had some time, I reviewed the menu to see if I wanted to switch it up. About 2 minutes later, the car that was at the window departed, however, no one came back to the speaker… Here we go!

Understanding that they could be closing out from the previous order I exercised patience. 9 minutes later, I still had not been assisted, nor had the person checked back in with me. As I was now at 11 minutes of waiting, I said “Hello!” The young man came back over the speaker and said “I said one moment!”

I almost lost my entire cool. Not only had it been 11 minutes, the lack of compassion due to the extended delay was void. Secondly, if they were short staffed to the point of one person, this should have been stated. Lastly, if the store was that short staffed, the inside should have been closed if one person had to run everything.

However, at minute 13, I was out of moments to wait, patience to exercise, as well I had no more benefits of doubt to extend and I pulled off.

It baffles me the level of dis-service that was provided. So much so, I think management needs to look at who was working drive thru on 08/11/2024 at approximately 1:47 pm, and retrain them on the components of service deliverables and standards.

In less than 24 hours from my initial experience, I have gone from a promoter to a detractor.
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LATISHA Foote
Went to Moe’s on jonesboro. Went through drive through. Toppings missing but the main one is the chicken. For 14.00 this is madness. I moved the items around looking for the meat. This is one way to make a person a vegan.
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James Zorn
This Moe’s had very friendly staff and an extremely busy drive thru line. The food was made quickly and accurately. I dined in and was the only one there, but there was more than enough parking and seats. Adbobe Chicken Bowl was awesome!
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Adam Wright
Excited for a new Moe’s location! It’s new and I can tell they are working hard to get a good vibe in the place. I got my “Welcome to Moe’s” and had faith. Food was good. They crew and manager had a little pep in their step. I went inside today, but will definitely try the drive-thru option next time since I love apps that let me dip and go.
Second visit today. Did not disappoint.
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roberto5red5rocky
Everytime I been to this place I get stale crumbled chips. Again and again. I suggest you only order burritos
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Daniel Jackson
This is the type of place that will make you sit at the drive thru window for 15 minutes before they even address you, then they will make you give them your order at the pace that they can make the actual. DO NOT go here in a hurry, expect a minimum wait time of 30 minutes, never gotten in and out in less time than that in a few visits. It’s close by my house and the food is good, but it’s really a poorly run joint.
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Kevinn Zephyr
Every time I come to this place they serve me less on rice and meat I don’t even leave with a full bowl. And I pay full price for nothing really on my plate. If I’m paying a good amount of money I expect to get a good amount of food. This is the 3rd time this has happen. Last time luckily the manager was next to me and told servers to give me some more. But I always come here for lunch most of the time and be unsatisfied with their servings.
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Patrice Harper
The employee taking the orders in the drive-thru was really nice and patient. However, our order was completely jacked up. I ordered a cheese quesadilla meal for my son we received a chicken burrito. We also ordered chicken nachos that had no chicken AT ALL. To add insult to injury we ordered a homewrecker bowl with chicken that also had No chicken in it the guacamole did not look fresh nor did it taste like typical Moe’s guacamole. Kind of sucks requesting and paying for food only to get home and not have the items we requested. I’ve never been to this location before today and I was truly disappointed, this meal was my mother’s request for her birthday and it was made to be a vegetarian meal not by choice probably should have taken the chicken out of the kids burrito and placed it in the one of the adult items. We tried calling to address it with the staff/ Management for them to not answer the phone.
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