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Chipotle Southwest Billings is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 1124 Shiloh Crossing Blvd, Billings, MT 59102
Phone: (406) 409-3272
Order and Reservations
Order: Order online
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Last Updates
Reviews
Eric DePinto
Where to begin – we have been coming here pretty much every other week right around opening on Sundays since this location opened. Today was the final straw – I don’t know when / if we’ll be back again. So many times this location has been unprepared / out of ingredients – no salad dressing made, no iced tea brewed, occasionally even out of major things like a protein. We’ve tried to be gracious but it’s simply a repeated pattern now. It isn’t a problem with the supply chain – its a management problem. Today we were there are 10:45am when it opened. An employee rolled up right at 10:45 behind us and unlocked the doors. We entered to find all the chairs still stacked and mats rolled up from the prior night (and the floor didn’t look clean), only half of the serving stations filled with ingredients, and no one even bothered to say hello or an update on when things would be ready. Nothing was prepped. Nothing was ready. Today was the worst we’ve ever seen. Can’t say its a labor shortage when its been happening for years – and Jimmy Johns and all your surrounding restaurants don’t seem to have an issue being ready by open. We left and went somewhere else. There are plenty of other restaurants in the area, we’ll happily go somewhere else.
… moreH H
Can’t believe the way this was wrapped! And the lack of foil, I just have never seen such a horrible job. The way she wrapped the burrito the ends were not together and looked like they were just smashed together. The chips were disgusting, as you can see they were stuck together and the ones that were not, tasted and cooked poorly. The inside of the restaurant was extremely dirty and the trash cans were completely full and over flowing. The soda machine was out of coke, it just shot all over my hand the carbonation. For what I got I paid $22! Very Disappointed Chipotle!
… moreMikel Wolf
I love that you can eat healthy and still enjoy delicious food. I had a fantastic experience! The staff provided exceptional service, always attentive and friendly. The quality of the products was top-notch, making my visit truly memorable. Highly recommend!
… moreMelissa Wright
A HUGE shout out to the staff working Sat evening (08/30)! They went above and beyond to make our experience great. We showed up 15 minutes before closing. We’ve shown up at this time before and have been served (and have seen others do the same — it’s not unheard of at this location). However this time, they had cleared most of the food early. I apologized to them and asked if it was still possible to order (but did realize they might say no and we would be out of luck)… but they truly stepped up and apologize to us, as they realized it was not the right decision to clean up before closing time. They didn’t have all the options available but readily made available all that they could for us. And they apologize more than once, wanting to make it right. I truly commend their actions! And we will return because of it. We’ve experienced restaurants/ coffee shops/ take ‘n’ bake pizzas all closing well before their posted times (some by an hour) and the employees saying sorry not sorry. Sadly some managers have not cared. But this store! Wow. In an age were most take the easy route, this band of guys did not. And they really stood out because of it. I would gladly support them again with my business. Manager! You have an amazing team. And it will go a long way. Thank you so much! Till next time. Shout out to the guys! You rock!
… moreSlade Anderson
I paid $12 for a burrito that is not even the size of my hand. In fact the kids meal that I got for my two-year-old son is bigger than my burrito. And that’s after sitting in the drive-through for 10 minutes after the time it said it would be ready
… moreMichael Kessler
The next one Chipotle location clean storefront and courteous staff. They made it very easy for me to collect my delivery and get it to the customer on time efficiently. Thank you for being awesome
… morematthew wells
First time, stopped for late lunch and the food prep area was messy and all the beef protein trays and extras were empty. Decided to try carnitas bowl the food was good the attitude of the young man serving was bad, very rude and put out
… moreJerry J
First time being at a Chipotle, got most of my food. Joined the rewards club and ordered the Welcome Free Guacamole and didn’t get it with my order. Yeah it automatically took $2.75 off my order, but I was looking forward to tasting their Guacamole. Remember to always check your to go order that you have all items you asked for. App customer service is very slow to respond to issues. Yeah I finally got a free guacamole that I have to use in next 30 days. Bad thing is I’m from out of town and won’t be going back to a Chipotle any time soon. I’m four hours away from the closest one. Someday I’ll maybe give them another try.
… moreMegan Fallon
First time we’ve been to this location and could not believe how dirty it was. The floors were filthy, trash cans overflowing and nothing was wiped down. We were the only ones in the lobby and needed to wipe down our own table. 3 or 4 young employees in the back hanging out.
… moreFaith Ann
Had a great experience with Ethan. Our good was delicious and his attitude was so friendly! Really everyone on the staff was friendly. I will definitely be making the drive out there again for great food and great customer service.
… more