Brandon
The customer service at this location is extremely disappointing. The staff, particularly the girls working there, seem completely uninterested in their jobs. They don’t acknowledge customers upon arrival and will often ignore you while they walk around or chat with each other. It’s frustrating to just stand there waiting to be helped until they finally decide to take your order. The lack of professionalism and basic courtesy is unacceptable — serious improvements in training or staffing are needed.
… moreDebbie Mauga
went in about 3pm, no one was in the shop except two young ladies making sandwiches.
No welcome, No eye contact, stood there for a couple minutes before i was asked what i wanted. Once they were done making my order, was not asked if i wanted a soda or chips with it. Decided to just go with it and forego the added extras. Very disappointed with the lousy service. Been to many subways but this was by far the worst experience. I realize they were busy making orders but no excuse for ignoring the walk in customers. Will not be back to that location.
… moreMaui World Travelers
I’ll pop into this Subway every now and then. Parking can be an issue as it’s limited to a small lot and street parking.
Service is alright and I don’t expect much.
… moreMaui
The young girl who works the night shift sucks. Doesn’t say hello or “be right with you” or smile, she has either airpods or headphones on, can’t tell if she’s listening to me or her music and it feels awkward to talk to someone who wears those things while taking my order. Will talk smack when you’re standing right there. Her attitude is shocking and management should definitely look into that. Service is very slow also. How embarrassing.
… moresteven
These employees are rude to customers on the phone at Kahului location buts it’s ok I work airport make sure word gets out
… moreKendall Larsen
I came at nearly closing time. Everything looked like they were set up for tomorrow. I felt a bit like I was imposing. Wrong! The two behind the counter encouraged me to order and even made me feel comfortable enough to dine in. That’s a rare customer service
attitude anymore
… moreAloha Thompson
Always did love this subway… we went here with a huge order so we phoned it in… they took our order n they called me back because they ran out of cheddar cheese so she asked me if I’d like any other type of cheese and apologized for the inconvenience… I didn’t mind that they ran out of cheese what blew me away is the courtesy of the phone call… they didn’t have to call they could have put whatever they wanted but didn’t and I appreciated that!!! Long story short… we went there to pick up our huge order and EVERYTHING WAS CORRECT!!! AWESOME SERVICE!!!
… morebrookie cookie
I ordered virtually on their website. I ordered a FootLong White Bread Tuna Sandwich, I added pickles, pepper Jack cheese, tomatoes, spinach, onions, mustard and pepper. I also ordered 3 cookies. When I went to go pick it up, I got home and opened up my sandwich. I realized that it was completely off! I received a FootLong White Bread Tuna with American White Cheese, Lettuce, and Pepper. That’s it! I paid over $15 for a sandwich to realize that I could of went behind the counter and did it by myself; for half of the price. I opened up my sandwich and there was multiple hairs! I forgot to mention that the workers seem like they are in hell! So rude and unprofessional. By the way, my cookies were burnt, not even edible. I tipped 10% and I do not wanna know how my food would look if I did a zero tip! Never ordering from them again!
… moreGina Vega
I enjoy this location frequently. To personalize the experience the quality of the food as well as focusing on precision sandwich art has improved. I really appreciate everyone who is making a difference here.
… moreJO KAMAUNU
Didn’t get the dressing separate from sandwich. It’s a long drive home easy t get soggy bread. Told the girl I wanted dressing in a cup. She gave me a taste n the cover. I said put dressing n cup and she puts in the sandwich. Ugh. Little bit dripping liquid now. 25 min later at home.
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