Maggie Camara
How the hell someone can mess up someone order?? I ordered 2 large latte and 1 raisin bagel w/ cream cheese on the side and received 2 large coffee and a bagel egg/bacon cheese sandwich.w/ cream cheese.paid $12.48 and they don’t give you or offer a receipt. Wake up people it was 12:45 pm now these day people just don’t care what they doing just collecting a paycheck to give poor service!!
… moreKelley Scott
Takes a lot for me to write a review. Today was the tipping point after a YEAR of BAD service. Three walk in customers walked right out after being ignored by all staff for 10 min waiting to place an order. I really don’t know how this location stays in business with service like this. The woman was slamming coffees around like she was personally offended to be busy. I try to give businesses grace, but I’m done with this location.
… moreEva Sarahi
I love supporting local businesses but they make it hard for us to do so. I seen they close at 7pm I went around 6:25 the front door was locked and closed couldn’t go inside. We decided to go through the drive through and when ordering a latte I was told they couldn’t make it anymore because they had already cleaned the machine. My husband wanted a bagel and they said they no longer had bagels they had ran out of mostly everything because they were going to close in 30 minutes.
… moreJess
PLACE IS A HUGE JOKE. They need to shut down. I was standing in line over 15min while they only helped drive thru orders. I was ignored and some woman was getting her donut order while I was not even waited on. Stormed out of there. Place needs to CLOSE. Noone can do their job.
… moreStephen Collins
As a native Bostonian, this is a true 5/5 dunks. Themed décor, new kiosks, and fast, friendly service. Y’all are spoiled here!
… moreAli panjwani
This next generation Dunkin’ just recently opened here in Manhattan and it’s a great place to be. The crew is so kind and welcoming. They have gone above and beyond to make sure the store is clean and safe, the food is hot and fresh, and most importantly, that you leave this place with a friendly smile. The order/pickup experience has gotten even faster and easier whether I order at the new touch screen kiosks, through their digital menu drive-thru, or with my smartphone on the Dunkin’ app. I just picked up their new avocado toast w/roasted tomatoes on sour dough bread and I paired it with a Nitro Cold Brew coffee w/Sweet Cold Foam… delicious! Manhattan runs on Dunkin’!
… moreKaytlin Shaw
I usually enjoy Dunkin’, but the experience at this location was genuinely disappointing. Aubrey and Paige were incredibly rude and dismissive from the moment I drove up. Paige was the young lady with blonde hair, she was the worst of the two.They spoke over me while I was trying to place my order, didn’t acknowledge my questions, and acted like I was an inconvenience rather than a customer. It wasn’t just me either—other customers seemed to be getting the same cold, impatient treatment.
It’s one thing to be busy, but there’s no excuse for a complete lack of basic courtesy. A little professionalism and respect would go a long way. Definitely won’t be coming back to this location anytime soon.
… moreMarie Kress
Please address the angry blonde girl in the drive thru window today. She is always so rude to her fellow employees, guests, and she messes up orders and takes short cuts to correct them. She is the reason for your low ratings! Get rid of whats polluting the atmosphere or highly recommend counseling services.
… moreDan McGovern
Most days this Dunkin is great… skip it on Saturday morning though. Can’t figure out their own system, won’t let you redeem your rewards from the app. Told me the drink I ordered doesn’t apply even tho it clearly says that exact drink on the redeem screen. The drink was absolutely awful to top it off Her reply was just simply oh yea idk. Spent about 20 minutes waiting for a doughnut and one drink while the drive thru lines out to the street. This place clearly needs a new manager and employees who at least have half a clue
… moreHunter Johnson
its almost a game to me to see when will they make an order correct, every time something is messed up, pay $7 for a coffee or drink thats not made correct is wild, it says on the receipt , and i dont order anything crazy
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