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Fast-casual BBQ restaurant for ribs, hand-chopped pork, chicken & classic Southern sides, founded in Georgia in 2002.
Hours
| Sunday | 11 AM–9 PM |
| Monday | 11 AM–9 PM |
| Tuesday | 11 AM–9 PM |
| Wednesday | 11 AM–9 PM |
| Thursday | 11 AM–9 PM |
| Friday | 11 AM–9 PM |
| Saturday | 11 AM–9 PM |
Address and Contact Information
Address: 5770 Peachtree Industrial Blvd, Norcross, GA 30071
Phone: (770) 416-6606
Website: https://www.shanesribshack.com/norcross
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Norcross, GA – Shane’s Rib Shack
Norcross Shack. 5770 Peachtree Industrial Blvd Suite 111, Norcross, GA Call for Pickup: (770) 416-6606 Sun-Sat, 11 AM-9 PM Job Applications > Get Directions …
Shane’s Rib Shack
Shanes Rib Shack Ribs Chicken and More.
Locations – Shane’s Rib Shack
Norcross, GA 30071. Phone: (770) 416-6606 · Directions | More Info | Menu · Rome. 315 Riverside Pkwy NE, Suite 100. Rome, GA 30161. Phone: (706) 291-6062.
Reviews
City Reviews By Kennedy
Disappointed by the experience…
I came in with patience, but unfortunately that patience was taken for granted. There were empty Teas and had to politely remind front counter it was empty. I waited close to 30 minutes while multiple customers who ordered after me received their food first. When my order was finally brought out, it was incomplete—
missing one of my sandwiches.
Unfortunately no real apology was given after finally explaining 3 times what my order was.
I don’t expect perfection, but I do expect basic professionalism, clear communication, and equal respect for every customer. None of that was shown today.
I wanted to highlight the experience since there are VERY FEW Shane’s Rib Shack Left in GA.
I don’t like to leave negative reviews, but people deserve to know what to expect. I truly hope this team takes more pride in how they serve and speak to all customers moving forward!
… moreI came in with patience, but unfortunately that patience was taken for granted. There were empty Teas and had to politely remind front counter it was empty. I waited close to 30 minutes while multiple customers who ordered after me received their food first. When my order was finally brought out, it was incomplete—
missing one of my sandwiches.
Unfortunately no real apology was given after finally explaining 3 times what my order was.
I don’t expect perfection, but I do expect basic professionalism, clear communication, and equal respect for every customer. None of that was shown today.
I wanted to highlight the experience since there are VERY FEW Shane’s Rib Shack Left in GA.
I don’t like to leave negative reviews, but people deserve to know what to expect. I truly hope this team takes more pride in how they serve and speak to all customers moving forward!
A C
I spent about $40 on a pick up order only to get home and find a piece of gum or maybe it’s melted plastic in my food. Absolutely disgusting and unacceptable.
I had to throw out all the food coz I wasn’t sure what else could have been done to my food.
I call the store and speak to Marcos and he has a nasty attitude right away. He asks me if I’m joking and starts arguing with me and insinuating that I am lying.
Whenever I come to the store Marcos always has something smart to say. One time he asked me why I come in so much and spend so much money at this restaurant.
The hispanic girl Esperanza always gives me weird dirty looks too when I come to the store not sure what that’s about. They both started working at Shanes recently. The old staff was much nicer.
I’ve been a long time customer for over 6 years and this Shanes is not what it used to be it’s a shame.
I spoke to Javier who tried to make things right and he issued a refund. Will wait and see if I actually receive the refund.
… moreI had to throw out all the food coz I wasn’t sure what else could have been done to my food.
I call the store and speak to Marcos and he has a nasty attitude right away. He asks me if I’m joking and starts arguing with me and insinuating that I am lying.
Whenever I come to the store Marcos always has something smart to say. One time he asked me why I come in so much and spend so much money at this restaurant.
The hispanic girl Esperanza always gives me weird dirty looks too when I come to the store not sure what that’s about. They both started working at Shanes recently. The old staff was much nicer.
I’ve been a long time customer for over 6 years and this Shanes is not what it used to be it’s a shame.
I spoke to Javier who tried to make things right and he issued a refund. Will wait and see if I actually receive the refund.
Xing Chen
It’s been a while since I had American BBQ, so I took advantage of a Halloween coupon and ordered a Two Meat Plate on Uber Eats. I chose baby back ribs and shredded pulled pork. I do have to complain about the sides though — I picked Brunswick stew and onion rings, but both portions were quite small, and each side cost an extra dollar. Without the coupon, it would’ve been too pricey for what you get. Overall, the ribs and pulled pork had good flavor and tasty sauce, and the sides were decent — just not very cost-effective.
… moreAngela Grinnage
My barbecue sandwich was really good. I love the barbecue sauce here. And the meat is always so juicy and tender. I placed my order on the app today for pickup. When I arrived Ms Brittany welcomed me with a smile and a greeting that exemplified truly great customer service. My order was ready on time. As I walked out the door and returned Ms Brittany had taken a seat to finish eating her lunch. I was just so impressed by her great personality and 5 star customer service, I felt I had to go back into the restaurant to get her name so that I could give her a 5 star shout out. Kudos Ms. Brittany!! I wish more restaurant employees were this welcoming.
… moreThaddeus Crump
The place is great! The food was really good, service was an 11/10 and very clean! We tried just about everything between the four of us. Lots of good sauce choices. Pulled pork- solid 8/10, chicken- 9/10, ribs 6/10, sides were all really good and as expected. The Brunswick stew was an 87/10!! Excellent stew and I love that they have the saltines out so you can get as much or little as you want. Most places are so stingy with the saltines. Highly recommend this location and we will most definitely will be back.
… moreErica Erica
Only ordered peach cobbler. It was great! I like lots of crust and they never disappoint.
… morejodel perez
I knew this place would be good when I seen a line of people to get in, Eric and Addison took great care of me making recommendations on the meals , the ribs were insanely good and the chicken as well, both well cooked with plenty of flavor , not dried out ,,, the beans was superb and Mac and cheese did not lack. It is absolutely one of my favorite places to eat from when I’m in town. Thanks for the experience guys.
… morePerfect Martin
STOP WHAT YOU’RE DOING AND RUN HERE RIGHT NOW!! Please try their burgers because I hear they are a fan favorite but look how humongous these tenders are yall!! They come tossed or sauce on the side. Plus Brittany and Manager Christine are phenomenal. Exceptional customer service and attention to detail. Restaurant is pristine and food comes out quickly. Do yourself a favor and get someee peach cobbler for takeaway: )
… moreJasmine Infante
First time trying this place and the service was amazing. Javier attended to us and had great suggestions on food options. We ordered the items he recommended and they did NOT disappoint!! The chicken was soft and delicious!! Wings were very good and balanced out well with the sauce. The service at this location was incredible! Thanks again Javier!
… moreTee Thomas
I took myself out to lunch the other day. Shane’s Rib Shack was like an old friend that I lost touch with long ago. The people who work there are so nice and hospitable. The restaurant is immaculate and they have this wonderful cranberry soap at the sink that was so nice and refreshing. I ordered the rib plate thinking it would just be mediocre, and mediocre it was NOT! The food was outstanding in presentation, temperature and taste! My rib plate came with tender and delicious ribs, crispy and fresh French fries and piping hot baked beans with a buttery, fresh piece of Texas toast. It was a really nice experience, and I hope to go again soon and try some other menu items.
… more