Jeremy
Lost a long time customer….
Ordered online and pizzas had not even been made when arrived at pickup time. This was at lunchtime so not a busy Friday night, second time in past few months this has happened.
Once we got home and ready to tuck in the quality of the pizzas was terrible. Cheese is like a thick layer of putty. Taco pizza lacked flavor, toppings on meat pizza were flavorless, even the pineapple and pepperoni one was crap. I’ve lived in the valley for over 25 years and Frankie’s has always been the best (once the Pizza Place closed!). Highly disappointed with this $85 order. This will be my last order from Frankie’s as the quality has plummeted in the past few years.
Chris and Jim when you get this ship turned around and start making pizzas like the old days maybe I’ll give Frankies one more chance!
… moreSeth Moffitt
I accidentally ordered a plain cheese in their website, but they took the time to make me the correct order and were very polite despite the fact that my error cost them money. Avoid my mistake, double check your order at checkout to make sure you don’t accidentally erase your choices.
… moreFood Family Fries
Ordered 12′” and got 18″. One lucy day it was. Pizza was so delicious, also the garlic sticks was soft and tasted good. We customized our pizza.
… moreStacey Waimila
We ordered a 16 inch pizza for $30, half veggie and half pepperoni. Pizza was ok, pretty greasy though. It was so greasy that it made the crusts soggy. The flavor was good, just wish it wasn’t so soggy and a thin like pizza.
… moreHayden Adams
I would hope a pizza place has enough care to at least put the right toppings on the pizza. I shouldn’t order a Hawaiian and receive an olive on it. I have a lot of food issues and biting into that olive almost made me throw up. An olive is black. You would think someone making the pizza would see that and pick it out instead of be uncaring and just leave it on there. Out of my medium pizza I only got one slice because now I don’t know if there are more olives on it. PLEASE make sure the workers are being mindful of the toppings that end up on the pizza and that they know “one random thing” Will do harm. It’s a good thing I wasn’t allergic. I would have emailed the company but your “contact us” form doesn’t work
… moreSharon Bonham
So disappointed – used to be a fave and now every time we get it. It’s burnt and no cheese on it. We even ordered extra cheese. We are done ordering from them.
… moreDan Cioloca
Think I’m done spending this kinda money on pizza that tastes like frozen Safeway pizza for 3x the cost. Haven’t had 1 satisfactory meal in my last 4 or 5 orders. Instructions not followed, under proofed dough, completely wrong pizza, overcooked, etc. Clearly lacking in any quality control.
… moreRachelle Nicks
Great Pizza!! Good crust, sauce, plenty of toppings.
Service: …
… moreJess Lammers
Customer service is definitely not a priority here. The food is fine but we had an unfortunate experience with the service on a take order a few weeks ago. We ordered online and received a confirmation email with an estimated pick up time. When I arrived, at the time indicated on the order email, the employee at the counter couldn’t find our order. Another employee, presumably a manager came and looked and told me they failed to acknowledge our order and hadn’t started making it yet. I ended up waiting another 25 minutes with my three kids in their cramped storefront space. I understand that things happen and wouldn’t have been bothered by it, except that the employees didn’t even apologize. Since the error was on their end, it wouldn’t gone so much farther if they had apologized for the delay. I followed up with an email to the contact address on their website to let them know about the incident and never heard back. With so many other great options in the valley I’m really surprised at their total lack of customer service. We won’t be ordering here again.
… moreMelody Heart Byrne
The most delicious pizza and they always get our order right. Thank you Frankies!
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