Hours
| Friday | 7 AM–9:30 PM |
| Saturday | 7 AM–9:30 PM |
| Sunday | 8 AM–8:30 PM |
| Monday | 7 AM–9 PM |
| Tuesday | 7 AM–9 PM |
| Wednesday | 7 AM–9 PM |
| Thursday | 7 AM–9 PM |
Address and Contact Information
Address: 2240 S Haven Ave, Ontario, CA 91761
Phone: (909) 947-7273
Website: http://titanburgersontario.com/
Menu Photos
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Reviews
Their regular burgers are great, usually. The Frisco Burger not great. Overall rating? Zero!
The shrimp and the fish were both burnt! No edible.
So our order consisted of 2 chicken salads, extra egg and bacon on both, an extra side of ranch, and a cheeseburger combo with a large fry. The total for everything was $53.28. Ordered everything in the drive-thru and paid with my debit card. Got home, food was great, finished everything. Upon checking my bank account however (which we usually do after ordering from anywhere. Helps to be thorough to know what you’ve been charged and you’ll see why here in a minute) we noticed that we had been charged $66.49 for the order.
So I called around to Titan and spoke to a woman on the phone who didn’t give her name. Upon hearing that there was a $13.21 difference between what the receipt they have me said and what I was actually charged, she bluntly stated that Titan charges a 4% service charge to customers who pay using their debit cards, and that there was a sign on the drive-thru window that stated as much. I very quickly thanked her for explaining that and stupidly hung up. I say stupidly because I shouldn’t have hang up because I soon realized the math didn’t make sense, something that she should have caught on to as well.
If they’re adding a 4% debit card fee onto customer’s totals, that would only add about $2.34 to the total. So where the hell was the extra $10+ coming from? Wanting to give Titan the benefit of the doubt, because again, we’ve been customers for years, I sat there and quickly did a few scenarios/calculations to see if anything would make sense concerning this debit card fee. First, I added the 4% to the total, but it only brought it to $55.41, still way off what I was charged. Then I sat and considered something that I had observed at other local restaurants: some places actually charge a debit card service fee by adding whatever percentage they charge onto each item that’s ordered rather than the overall total for the meal. But even doing that, the total was still off from what I was charged.
So I called Titan back and luckily was able to speak to another woman by the name of Lucy who was more understanding. She actually asked what my total and order was to do some checking and found that we had been incorrectly charged. She explained that since the manager wasn’t there to do a debit card refund, they could do a cash refund of the difference. I thanked her for it and a couple of hours later, went around and got my refund. I’m glad she was nice and understanding, unlike the other woman I spoke with.
But you see the problem here? I was incorrectly charged for the order not just by a few cents or dollars, but by over $10. That’s enough to be more than a simple mistake to me. And while I could be wrong, it also seems intentional. And I suspect that the girl that I spoke to the first time over the phone was the one that originally helped me in the drive-thru, because she wasn’t friendly at all. And with Titan being an old school, hole-in-the-wall (not in the literal sense) type burger joint, this also tells me that while taking my order in the drive-thru, she wasn’t inputting the order into the register, she was writing the order down and then did the charge after I got to the window and handed her my card; it was a about 2 mins or so before she came back to the window with my card after I initially handed it to her.
This worker’s nonchalant attitude and bluntness about the debit card service charge also tells me that this has happened to other customers as well, and it’s wild to think about just how many people who didn’t pay attention to what they were actually being charged. So if you come here, make sure to check both your receipt and your bank account or you may unknowingly end up giving Titan free money.