Address and Contact Information
Address: 380 Maple Ave, Shrewsbury, MA 01545
Phone: (508) 890-8889
Website: http://imperialbuffetus.com/
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Reviews
If someone in your party uses a wheelchair, the place is fully accessible, with a ramp and everything needed for easy and comfortable access. The hours are Sunday through Thursday from 11:15 AM to 9:30 PM, and Friday to Saturday from 11:15 AM to 10:30 PM. Overall, it’s a great place to enjoy a good meal with family or friends.
The spare ribs were tender and well glazed, and the lo mein was excellent — not dry, nicely seasoned, and full of noodles rather than filler. Both the chicken and broccoli and beef and broccoli were very good, with tender meat and fresh-tasting vegetables. The spring rolls and egg rolls were hot, crispy, and clearly freshly made.
On top of the food, the waitstaff was very polite and inviting. They were attentive without being overbearing, quick to clear plates, and genuinely friendly, which made the whole experience even more enjoyable. Overall, Imperial Buffet offers a solid variety of well-prepared dishes and great service, and it’s definitely a place I’d come back to when I’m craving a good Chinese buffet.
Looks like there is a few minor repairs that need to be made in the men’s bathroom around and under the sink area. Other than that I really enjoyed dining in here. For two adult buffet meals and two diet drinks the total without tip was $36.17. Not bad in my opinion considering it’s all you can eat. If you and the family are near or just looking for a solo place to eat try Imperial.
You’re rushed through your meals, watched while you eat, and treated like you’re doing something wrong just by being there. The worst part is when it comes time to pay. On my last visit, we were instantly given dirty looks the moment we stepped in the door, before we had even said anything. After, my friend and I were splitting the check in cash. We were calmly and quietly counting what we had (knowing we had enough) and splitting up our money. It hadn’t even been 2 minutes since the bill was handed to us, and the server came back over, hovered directly above us, and stared for a few seconds until asking if we needed help. I kindly told her we were okay, just splitting the money up, and that we had enough to cover everything. She stood there for another 2 minutes until we ended up just handing the cash straight to her and she walked right away. It felt so accusatory and invasive.
There’s a big difference between being attentive to your tables and making customers feel constantly monitored. No one wants to feel like they’re under surveillance while trying to eat or pay, especially loyal customers who have payed and tipped well every single time.
Overall, great food, but the rude, hovering service completely ruins the experience. If you don’t trust your customers and treat them with respect, don’t be surprised when they stop coming. After my last experience, I will not be back and spend my money there. And you shouldn’t either.