Dain Lamb
Ordered online and got it delivered. Received the order and the container was half full and what food was in it was cold. The cheese dip was solidified and cold. And the tortilla chips tasted stale. I’ll never eat here again reason that this is the second instance this same thing has happened. And it wasn’t fault of the delivery driver either. Time promised was 9:50 and I received my order at 10:15. Food doesn’t become ice cold in that period of time. I will be reporting this to the health department as well. This is a prime example of how to make someone sick.
… moreJessie B.
I love Chipotle but it’s never been close to the houses I’ve lived at so it’s a special treat for me. I was having a particularly long rough day and was in Florence so I decided to get Chipotle as a treat! Yum.
Since I had a few of my kids with me and I was still doing errands, it was dark, etc I ordered online so I could just run in and grab it. I saw the new honey chipotle and decided that sounded good so I would have 1/2 of that with 1/2 my old trusty barbacoa in my burrito bowl. I ordered the same bowl I have at multiple locations and for the first time I added a side of chips and salsa.
I arrived a little later than I planned since I got my kids’ food first. I went to the side door but it was locked and I thought they had closed early. There was a worker right next to the door so I knocked.. Was totally ignored. So I went around to the front and it was open. Yay! Grabbed my food and back to the car to eat some before heading home.
First I had some chips and salsa… To my horror they were the most stale chips I have ever had in my 40 years. Salsa cup wasn’t even filled up. Where on earth had they found these hideous chips?! Surely the bowl would be amazing..
Bowl was ice cold and cheese didn’t appear to have ever gotten warm. Hm. First I decided to try the chicken, it was pretty good but… There was only about 4 pieces! How is that 1/2?? I searched but there was no more. There was some rice off to the side of the bowl and some beans underneath but aside from the meat a huge majority of the bowl was red onions? So I basically got a barbacoa onion bowl. Disappointing. While eating the bowl and chips simultaneously because I was in denial about the food clearly. I got a taste of something sour and almost like hand sanitizer? No clue what that was!
I got red and green salsa on the side but the red sauce was horrible so I threw it out. I hate to waste food but even my 4 year olds wouldn’t eat the chips. I emailed Chipotle but no response yet. Pretty bummed this is what I got the first time I visited this location…
… moreMilly Baine
Idk why I keep coming here. No one that works here wants to work here. A few months ago when I was pregnant, my husband came to get me a burrito at like 9:45 pm and they acted like he was asking them to move the Earth. Just don’t be open until 11 pm if you’re shutting things down over an hour before close? I just got a to-go burrito and they were so unfriendly and the burrito had salsa and sauce all over the outside. Begging y’all to at least pretend you’re interacting with human beings.
… moreJenn Johnson
I had eaten at Chipotle in Madison a couple times when visiting there so was glad to see 1 open in Florence. I have gotten all my orders to go. Decided to download the app, thinking it would be handy to order – swing by, grab the order and go. Well, that did not turn out so well. Ordering through the app was handy and went well. Ordered a child’s carnitas plate with fruit and milk for the side & drink for niece who was visiting and barbacoa bowl with guac and queso (extra charge for those) with other toppings for me. The app said all I had to do was pick up my order off the shelf inside. Found the shelf, no orders there and it was a few minutes past my time of pick up. So sat down at a nearby table to wait, noticed people coming in and asking for orders, so guess they don’t use the shelf. Got the order and once back in the car noticed the fruit and milk was not there. Went back in and asked for those. Got home, started eating, noticed different taste and realized I had carnitas in my bowl not beef barbacoa then noticed it was also missing the queso you pay extra for and the guac was not so fresh since it was starting to get a little brown tinge. I’m not a fan of carnitas so was not happy I had gotten the wrong meat. So if there is a particular dish you like at Chipotle, best to go in and place the order as they make it in front of you so you can be sure you are getting what you want. Then my niece showed me her fruit…see for yourself in the pic, though it looked bad on the outside I cut it open and the inside seemed fine but definitely not fresh. Will I go back if I get a hankering for beef barbacoa? – possibly but probably not soon. Hopefully, they can get their act together and become a great place to eat out.
… moreBilly Blackmon
I ate this chipotle to go while in Florence for work. I ate the bowl within 20 minutes of when it was ordered.
I have never had rice and beans so cold.
I have never had chipotle chicken so SALTY. I eat chipotle often. I know what it’s supposed to taste like.
… moreAnna Sapp
I came in and got a burrito and the girl at the counter had just clocked in and when she wrapped my burrito it completely ripped and she still wrapped it seeing it like that. The god is good and I don’t mind spending the money but if I’m spending $20 somewhere I would have expected her to rewrap it
… moreMisty Baker
I went there the other day and got food and I’ve never had this problem with them. I got home and started to eat and it was cold and I couldn’t eat it I had to throw it away. I’ve tried to use the app or call to get it fixed and no one will message me back bout it at all to fix it. This is the second time actually this has happened.
… moreJayboomus
Food is good, portion sizes are all over the place, the restaurant is always filthy, and the staff isn’t necessarily rude, they just don’t interact with you whatsoever. It’s like they’re NPCs whose dialog is limited to asking “what protein” and “would you like queso.” Chipotle is on a downward spiral and the Florence location is an excellent example of why.
… moreAbigail P.
Me and my friends went to get some food at around 9:50pm, which they advertise being open until 11pm. But when we got there they had already started putting up most of the food. We asked if they were still open, which they said “Kind of.. yes we’re open until 11”. When I asked if I could get a burrito, the girl working was so rude and had a terrible look on her face when she said they couldn’t make any. Absolutely disappointed with the terrible service and rude employee, especially when it’s because you’re being asked to do the job you’re paid to do an hour before close.
… moreRebecca Ramirez
I had chips with my meal and they were kinda stale.i ate inside and I started to choke on a chip that was hard and for a sec and i started hitting my chest to swallow the food and even the person beside me started hitting my back bc it was that serious. Anyway I like the food but they could keep chips fresh at least. Also inside is kinda dirty near drink station. I still like chipotle though
… more