Marriott Loret
Alexis helped me so much! She is so knowledgeable about the product and knew to make it extra thick for my kid after wisdom teeth removal! Highly recommend this location and give this lady a raise please!!
… moreIllettia Johnson
I had a very frustrating experience at the Smoothie King in Fort Mill. I ordered a Power Meal Slim smoothie with added peanut butter and a Chocolate Yogurt Delight with added protein. A young man named Nate made both smoothies, and I paid using $12 in rewards and some cash.
When I got to my car and tasted the Power Meal Slim, it was completely off—it tasted like watered-down chocolate and nothing else. I went back inside and asked for it to be remade. That’s when a second employee named Jordan, who claimed to be the manager, told me that even if he remade it, it would probably taste the same. That response felt dismissive and unprofessional.
I told him I’d return both smoothies and wanted a refund. He said he could only give me a partial refund for the cash portion and not for the $12 I used in rewards—saying it wasn’t “real money.” When I asked for another manager or the owner, he said no one else was available and that the owner (Rhonda) wasn’t present. After helping other customers, he eventually refunded the cash portion. Nate then explained the smoothie may have had too much ice and that I could try calling HR to possibly get my rewards returned—no guarantees.
To make matters worse, I later went back in to ask for my receipt, and Jordan ignored me completely. I had to ask Nate, the original smoothie maker, who kindly helped me again.
At the end of the day:
The smoothie was poorly made.
The manager refused to remake it or provide a full refund.
I was told my $12 in rewards wasn’t real money and couldn’t be refunded.
I was ignored when asking for a receipt, and had to rely on a more respectful employee to assist me.
I’m now out of $12 in rewards, with nothing to show for it.
This experience was unacceptable. I’ve been a loyal customer, but I won’t be returning to this location unless serious changes are made in how management handles customers and concerns.
… moreAvery Weaver
I come in often, usually always get the same thing and everytime it is so good. Just wanted to come on here and really show my appreciation to all the workers here as they are all super nice and always friendly and timely.
… moreRosetta Nasr
Shocked that my husband came home with a cup that’s not full but missing at least 4 ounces of smoothie. Which is crazy. He said he was so tired he didn’t want to argue with the lady who made it. If i was there, i would have made her make more and fill my cup to the rim. Very unacceptable.
… moreAmanda Mckinnon
HORRIBLE CUSTOMER SERVICE. Rock Hill store has 10/10 service, make the trip to a different location!!
… moreBrandy Mock
I ordered 2 smoothies from this location on 10/15/24. One of the smoothies I ordered for my mom was a passion passport but it didn’t taste right, it tasted like a plain banana smoothie. She agreed as well and I asked can they remake it. The manager Clay came out and said that’s what the ingredients are bananas, sugar, and some juice I don’t remember. He said that it will taste the same I asked even if they could do less banana in it so it wouldn’t have a straight distinctive banana taste but he was like it be will the same nothing he can do. I left out the store said that’s ok because I didn’t want the same tasting smoothie. I’ve been going to smoothie king for many years ordering the same type of smoothies so I know if something doesn’t taste the same. I know many locations vary in how the consistency of a smoothie can taste but they pretty much taste the same. My mom just wanted to get a refund and that’s when Clay refused to give her money back or remake the smoothie. He said he wasn’t going to deal with it and had gotten a nasty attitude with her in front of other patrons in the store and walked away. We wanted the number for the district manager but he wouldn’t give out any pertinent information. I then called another smoothie king location in Rock Hill to see if I can get any information. The traveling manager there named Manny was extremely helpful. He didn’t have the district manager information but called the smoothie king in Fort Mill to speak with Clay to see what was going on which resulted in me receiving my refund back. The other 2 gentleman working in the store was very nice but the situation with the manager was unprofessional and uncalled for. I refuse to patronize any other smoothie king location after this incident. I won’t tolerant disrespect, racism or someone refusing to give me my money back.
… moreTacoma
Always fast & friendly service! Calm & soothing atmosphere. I ❤ just about everything on the menu; minus the stevia & low fat milk!
… moreBarbara Williams
I normally get a smoothie everyday. Either at work or for dinner. From different SK. Your store is always different even though I order the same. Also when I have it delivered why don’t you use the bags?
… moreNish
Went in for a free in app promotion. The girl charged my card, then when I called to speak to the manager he really had the nerve to tell me he couldn’t refund me because she rung up the wrong size and not the promo size. Like that’s not your customers fault I waited 20 minutes to get the bowl and was still apologetic for her mistake, but for the manager to not take accountability of his emoloyee or make it right with the customer shows LACK OF CUSTOMER SERVICE!!!!!!
… moreAshley Sheets
This Smoothie King has been my go to for the past couple of years. I have always had a great experience when I go in or when I order online for pickup. Everyone at this location has always been kind and helpful when I am picking a smoothie. My favorite is the Vegan Mango Kale. So yummy and refreshing! I will keep coming here for an easy breakfast/lunch or pick-me-up in the middle of the day! It’s the best!
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