Your local Decatur Subway® Restaurant at 104 W Delaware brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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Discover better-for-you sub sandwiches at Subway. View our menu of sandwiches, order online, find restaurants, order catering or buy gift cards.
Alanna Warner
I ordered a delivery order last night as my son was sick and we didn’t feel like leaving the house. I kept tracking my order and after an hour of it “Still being built” I called the store only to get their voicemail 5 times over. There was no way to cancel my order on the app so unfortunately I had to pack up my sick son in the car and drive over there.
The lady looked mad when I walked in so instead of telling her I had an order, I told her I I had a DoorDash pick-up since that’s that they use for delivery in my area. She said she didn’t see any orders for the name I provided her in the rudest voice, like I didn’t know what I was talking about. I was being respectful. She then looked on her computer and saw it and got mad bc she had to make the order. Literally just 2 small turkey sandwiches. One only had turkey and cheese for my son. Not complicated at all.
So I sit down and wait with my son. After less than a few minutes she throws the bag on the counter and says “there ya go”. Never marked the delivery completed on her end so even today (the next morning) it still shows my order is being made.
Get in the car open my sandwich and this is what it looks like. Thrown together, carelessly made. I ordered double meat bc of a promo I had and there were TWO pieces of turkey in it. I am so upset and can’t get in touch with anyone to fix what she did and how she treated me.
Not to mention I got a drink while waiting and my son accidentally spilled it (he’s 3). Do you think she offered to help clean it since she had a mop and better materials to clean it with? No. Not at all. So my sick 3 year old son and I used tiny little napkins to clean it up off the floor. She of course sighing in the background.
I live in Decatur and this is the only food place to eat and I now refuse to ever go back there. This place just lost my service for good. I’d rather drive 15 miles to Paw Paw before going back and getting treated with such disrespect. This lady deserves to be fired.
… moreNicklaus Johnson
I’m local, and loco for a good made Sub Sandwich. But, every time I’ve purchased a Sub From This specific location, it’s always been made incorrect. The location Also doesn’t provide WiFi like almost All other locations. And the bathroom, don’t get me started.
… moreLeeAnn Concepcion-Staggs
Met the owner tonight but didn’t know she was until she was done preparing our sandwiches; noticed the menu tattooed on her arm and thought, “Wow, that’s some dedication to the job”, lol. Then she told us she was the owner. You could tell she took pride in her business, and rightfully so, I’m sure she worked hard to get where she’s at. She spoke highly of her workers, which expressed to me she has great management skills. I wish her continued success; it was a pleasure to of met her.
… moreSean Smith
Had a subway club. It’s usually one of my favorites! Honestly, probably the worst sub I’ve had from Subway. The girl that made my sandwich was nice, but apparently she can’t detect when a loaf of bread is as hard as a piece of concrete… Didn’t realize this until I had gone a ways down the road to eat, and I had a work appointment to get to after lunch so I could not double back. Normally I throw out any leftover bread for the birds, but I threw it in the trash because I thought they might choke on it. Essentially, ate the meat and cheese with a fork (thankfully I had an extra in the car) on the wrapper after scraping off an excessive amount of mayo off of it (I asked for lite, but she put damn near double mayo, and I had to stop her from putting even more). Subway was the first place I worked. There’s no way my boss would have ever let something like that go out the door without grilling me about quality. It’s been a while since I’ve had a Subway sub, and it will probably be even longer now.
… moreTami Orr
Probably the worse sandwich I’ve ever had and the rudest service will not return.
… moreJeromy Northrop
If I could give a no star review or a negative star review, I would. Too bad I can’t.
It’s a Saturday, around lunchtime and instead of being open like the sign says, they lock the doors to the public because they have no bread. Don’t ya’ll make your own bread…? Sounds like they don’t have anyone that knows what they are doing. I got a dirty look, glared at for wondering why ya’ll are closed when should be open? Don’t worry, I’ll never waste my time, or my money, at this Subaay location ever again. And I highly recommend you avoid it as well, unless you want to be irritated; as you will be leaving hungry.
… moreBob Pillars
Only bread they had was white, wheat or flat. Had to tell the lady I wanted the outlaw Philly cheese steak 5 times. Still didn’t click I guess because she made me just a regular cheese steak. Asked to make it a meal and add on a 6 pack of cookies. Got done from checking out went to grab a cup and was told I didn’t ask for a meal. Good thing I don’t live around here and I only have to deal with this subway once in my life time. Not impressed at all.
… moreKasey Sibley
Screw this subway. They canceled my online order I placed 2 hours in advanced and 2 min before It’s supposed to be done. Not a way to run the business. And also if you don’t want your customers to have an attitude with you. Don’t ignore them when they try to show you the confirmation and the proof you charged us and haven’t got the money back
… moreMark Runnels
I live locally, and I like to do business with local merchants. The last 3 times I’ve been into this store there are always problems. Today was the straw that broke the camels back . I ordered a protein bowl . With chicken salad. The girl who I believe to be the manager asked me if I wanted the rotisserie chicken right after I told her chicken salad . The spinach looked old and wilted , then I asked her to cut up the tomatoes in quarters. Instead she just tore them up with her hands . She put on the last few soggy pieces of green pepper. Then as I asked for 2 cookies and told her what I wanted she had to ask again in less then 5 seconds. I gave an exasperated sigh . Then she made a rude comment.
This is Poor customer service in my opinion.
… moreAutumn Holmes
Usually really good service. The last 2 weeks they don’t have pepperoni or flat bread. Seems they are always out of stuff. You would think with sports going on that they would add more inventory so they are not. Someone else got our business
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