Valeria Hernández
We visited this Cold Stone in Geneva on February 28 around 6 PM. My family and I were very excited since we were on vacation. Unfortunately, our experience was extremely disappointing.
The two employees working at that time were very rude and unwelcoming. They kept giving us angry looks, and although we are not native English speakers, we ordered politely and did our best to communicate clearly. Instead of being patient or helpful, they repeatedly said they didn’t understand us and treated us in a disrespectful manner.
It was very hurtful to feel judged and mistreated because of our accent. It’s truly sad that in 2026 there are still people who make others feel uncomfortable or unwelcome simply for speaking differently.
We hope management addresses this situation so other families don’t have to go through the same experience.
… moreSir Johnson
The Ice Cream was great as always. I would have to say the environment was ok. Dirty. 2 of the tables had stuff on them. Not clean. Floors don’t look like they have been swept in a while. Spider webs on the ceiling. The kind lady at the counter was extremely polite and very happy to help, not sure of the dress code…. No name tag. Otherwise I’d be happy to mention her. The tops of trash cans are slopped up with ice cream. I will be back. Hopefully it will be cleaner!
… moreAnna Gottfreid-Stouffer
You have to try the Lucky Charm ice cream if you love the cereal…amazing. Just simply amazing. Tasted just like the cereal and the marshmallows are double the amount with whipped topping. The gold sprinkles were literally the gold on top! The staff was friendly and quickly made our orders with a busy line!
… moreJohn Thevenet
Always great. One of many ice cream shops on the Lake Geneva strip. Generous scoops. Worth a visit.
… moreViv H
Thank you to the two younger gentleman that were working tonight (Friday 5:30 PM)!! Very nice and super helpful . We are a dye free household so they were super helpful in showing me the ingredient list for a flavor that my daughter wanted to have ! Everything was delicious
… moreEmma Persson
Best Ice cream we’ve ever had. The cinnamon bun one is amazing. Lovely staff! Will definitely come here again when visiting USA again!!
… moreHollie Kollmansberger
Server was very nice and explained the the many choices of how we wanted our ice cream!
… moreBrian Haynes
Good service, but the ice cream is always pretty soft when you get it. The seating area is small and right next to the line to order, so it’s not a great atmosphere. It’s a small place inside, so expect it to be crowded in the summer.
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