Victor D
Regrettably, a one-star rating is the minimum allowed!
The experience was deeply disappointing—burnt, nearly transparent patties and a mere 15 fries (yes, I counted), which amounted to less than half of potato, sold for more than a standard 5lb bag. Hardly justifies the price point…
I would appreciate it if you refrained from sending a standard, scripted apology. A generic response won’t undo the subpar experience I had at your establishment.
… moreEvelyn OBrien
First time visiting. Awesome service and the food is awesome. Love the bacon cheeseburger and the fries were awesome also. Restaurant was nice and clean. Definitely a place I will return to.
… moreMike Sutcliffe
Great food and service. Always smiling employees. Love the extra fries they give you. One of our favorite places. Never going to inconsistent fast food burgers again now that we can can get the burgers and fries cooked hot and fresh for us every time.
… moreJacob
I went there last Saturday and this short manager with piercings she took my order the receipt said the name was Felicia. I don’t know if she was a cashier because she went to put toppings on the bun after, she kept giving me dirty looks and sounded very annoyed like I was a bother when I got my food it was smothered in ketchup.
… moreV G
Can you give Five Guys less than five stars? Burgers are fresh and always taste good. Worth premium price IMHO. Have never seen them make an order mistake. Free refills. One complaint: the plastic shield that protects the register operator is difficult to talk through. Have to really raise your voice. Hopefully covid is gone soon.
… moreDerek
The burgers and fry’s are awesome and the people working there are always so nice and provide great service. I would highly recommend this location.
… moreFrancesca Kenney
ABSOLUTELY DISGUSTING HOW THESE EMPLOYEES ARE MAKING FOOD AND TREATING CUSTOMERS!!!! I will NEVER go here again! William the “manager” needs to get a grip on real life because if he’s one of those “real life keyboard warriors” grow the hell up! Because the way you made our food AND spoke to me was absolutely uncalled for so you got that energy right back! Photo of how our food was provided to us as a pick up.
… moreDavid
Always awsome service and well I dont have to say how great the food is
… moreHeather LeiiGh
Their Milkshakes are beyond phenomenal! And their food is really good too! It was clean enough inside, for how busy it was and the staff were very friendly, just as All customer service employees should be! 5 Stars, Five Guys! Keep up the great work! =)
… moreLily
5 Guys in Derry has a very high turn over rate . The burger is never consistent . One thing they are very consistent is not filling up the whole cup of fries. I remember back in the day they used to over fill it and even have tons in the paper bag . But it wasn’t the one in Derry tho
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