Carolyn Sterner
The subway on Baltimore Street in Hanover, PA has a big banner up that says UNDER NEW MANAGEMENT. I walk into the subshop at lunch time on a Saturday. There is one poor teenage boy trying to make subs plus ring up the orders for a line of people ALL BY HIMSELF????? I asked him isn’t there anyone else here to help you???? He says no it’s just me here. I thought to myself what happened should he need to use the bathroom???? This supposed under new management isn’t looking to good to me.
… morePhil T
The guy and girl that seem to always work here on Tuesday evenings are super unprofessional and rude. They have the music turned up too loud. They vocalize all their inner thoughts to the customers, things that a food worker should not do, like negative comments about what customers are ordering. When these two employees are not working service here is fine and like a normal subway. Skip this place on Tuesdays till these two are gone.
… moreRaven Gorsuch
I ordered a blt with added extra black olives. They basically called me a liar told me 6 pieces of bacon and extra black olives were on it!!!
They flat out lied about what they put on my sandwich. Made it wrong and it was horrible. Horrible customer service
Please don’t go here. They don’t care!!!!!
… moreRobert Patrick
Got a beast sub with some extra meat. Enjoyed it with a friend. Was a really good meal for after a workout. Cashier and sub makers were very friendly and we all chatted a bit since there was no line.
… moreLauren McDonald
My husband and I got a coupon in the mail for $7 off 2 foot long subs with an exception of a few items. My husband went to this location to use our coupon and the person making the subs were aware of our coupon while preparing the food. However, when it came time to check out they informed him that the coupon is franchise dependent and that location did not accept the coupons. However, the coupon does not state anywhere on it that it’s “franchise dependent”.The customer service was awful and we will not be giving our business to Subway again.
… moreDaniel Boyd
This is the 2nd time in a row of this subway messing up on a simple mobile order. How hard of a job is it make a sub when it step by step of what the person wants on their sub?
… moreNursern94 Tanya
The subs were good as usual but the 3 young ladies that were working this evening were not polite. No smile,no eye contact. Seemed to be an effort to make my order. Just rude. If its that much of an effort, maybe they should reevaluate their job choice.
… moreJecob Kline-Ignacio
I NEVER LEAVE REVIEWS BUT THIS ONE WAS NECESSARY!!!! Came in to a loud filthy restaurant….7 teenagers and no manager at least no distinguished manager. ONE employee made both our sandwiches while everyone else was laughing and eating and drinking and MAKING PERSONAL sandwiches ahead of the LINE of people behind us. Nothing was stocked we (including the single working employee) had to wait for another employee to get ingredients because nobody stocked anything. Had to wait a while for the second employee to bring NICHOLAS cheese. No cookies stocked, had to wait for someone OF THE 6 doing NOTHING to go get them while NICHOLAS made 4 other customer orders. Asked for napkins, an employee opened the cabinet to NOTHING STOCKED. Went to sit and eat and EVERY TABLE IS DIRTY. Floor was disgusting. Would have gave 0 stars if not for NICHOLAS. SHOUTOUT TO THE ONLY EMPLOYEE WORKING, NICHOLAS!!!! Added a tip to my order i know it wasn’t a whole lot but NICHOLAS better get every single penny of that tip as none of the other 6 did a damn thing to help him. He made both our sandwiches quickly and correctly with a line forming out the door.
… moreJonathan Harvey
I don’t ever post reviews but my girlfriend and I just got doordash from here and everything we got was terrible and made wrong. I don’t know if you guys just don’t care, or if you have new people and it was a legitimate mistake but not only did we not get the right sandwiches you guys didn’t even toast my bread. I work in food service management and if anyone in my crew made mistakes that big we would pretty much have to retrain them. Maybe it was just a fluke but regardless… Do better.
… moreWilliam Ault Jr
Just asking, what is the point of placing an online order at 2:00pm for pickup @6:00, and at 6:00, the individuals working there have not even started preparing order. I think they need to do a better job of training employees, and also their people skills., Very unprofessional and rude..
… more