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Your local West Springfield Subway® Restaurant at 1329 Riverdale St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Address and Contact Information
Address: 1329 Riverdale St, West Springfield, MA 01089
Phone: (413) 781-0092
Order and Reservations
Order: Order online
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Reviews
Patricia Mason
Ordered through DoorDash and found long hair in the sandwich. Instantly threw up. When I called the store, I was told they wear hairnets, but if they wear them, why was there hair in my food? Girl then proceeded to say it was an issue with the oven, didn’t know ovens have hair, but hey, stranger things have happened. When asked when a manager would be available, I was told to contact DoorDash for a refund. The situation was not handled well by employee.
… moreTimothy McCarthy
Best subway sandwich I’ve ever had fresh bread great service place was super clean, would recommend to anyone, on god better then most sandwiches
… moreDottie Reed
We like stopping at Subways on long car trips. This one has very limited parking and no bathroom for customers even though there are several tables for eating. We chose to go elsewhere for lunch.
… moreArien M
The staff was friendly and ready to greet us. The sandwiches were made to our liking quickly and nothing disappointed. Just love the smell of Subway when you walk in, how can you not want a sub when you take a whiff?
… moreTimothy DiRocco
I will never return to this location ever again after what I experienced a few weeks ago. I have also told my coworkers, many of which who also will no longer eat there.
I attempted to contact the store right after the incident, but could not get through. On two separate occasions in the following days I sent complaints in through the website, but all I got were canned “Thank you for your feedback” responses.
Since they have not wanted to answer me, I am now placing the contents of my complaint here This incident occurred on January 7, 2020. In the interests of avoiding anyone confronting the particular employee personally, I have omitted their physical description.
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This past Tuesday at 11:30AM I went for lunch at Subway at 1329 Riverdale St. I ordered a chopped turkey salad which was made by the employee referenced in this email.
At approximately 11:40 while eating there, I heard a sneeze. I looked up and saw the single employee was bent over to their right, directing an uncovered sneeze in the general direction of the front food prep counter and uncovered vegetables. They had food in both hands (looked like they was separating cheese) and made no effort to cover up during the sneeze.
As they came back up, they made absolutely no movement to wipe their nose, the counter, the floor, or wash up in any way; instead, they continued right back with separating slices of food. In less than a minute, I witnessed them sneeze twice more, each time leaning to their right and making no effort to cover their mouth, each time in the spray radius of the food prep counter and vegetables. Even after the third time, they didn’t wash up! They went right on with handling the food they never put down. I was so dumbfounded by they actions, I couldn’t even speak up at the time; I was too busy dealing with my suddenly-turning stomach. I dumped my remaining food out and left in disgust.
I tried calling for a manager later that day but could not get through, so I sent a message to their corporate office on their website. Last night i received a canned message basically saying, “Thanks for your email, we’ll forward it on, hope to see you again soon.”
You can be certain I won’t be going back there. I certainly have no faith in their corporate response.
… moreI attempted to contact the store right after the incident, but could not get through. On two separate occasions in the following days I sent complaints in through the website, but all I got were canned “Thank you for your feedback” responses.
Since they have not wanted to answer me, I am now placing the contents of my complaint here This incident occurred on January 7, 2020. In the interests of avoiding anyone confronting the particular employee personally, I have omitted their physical description.
–
This past Tuesday at 11:30AM I went for lunch at Subway at 1329 Riverdale St. I ordered a chopped turkey salad which was made by the employee referenced in this email.
At approximately 11:40 while eating there, I heard a sneeze. I looked up and saw the single employee was bent over to their right, directing an uncovered sneeze in the general direction of the front food prep counter and uncovered vegetables. They had food in both hands (looked like they was separating cheese) and made no effort to cover up during the sneeze.
As they came back up, they made absolutely no movement to wipe their nose, the counter, the floor, or wash up in any way; instead, they continued right back with separating slices of food. In less than a minute, I witnessed them sneeze twice more, each time leaning to their right and making no effort to cover their mouth, each time in the spray radius of the food prep counter and vegetables. Even after the third time, they didn’t wash up! They went right on with handling the food they never put down. I was so dumbfounded by they actions, I couldn’t even speak up at the time; I was too busy dealing with my suddenly-turning stomach. I dumped my remaining food out and left in disgust.
I tried calling for a manager later that day but could not get through, so I sent a message to their corporate office on their website. Last night i received a canned message basically saying, “Thanks for your email, we’ll forward it on, hope to see you again soon.”
You can be certain I won’t be going back there. I certainly have no faith in their corporate response.
Som Mandal
Ordered a salad and it was prepared well. Then I accidentally left my wallet on the cash counter. By the time I realized this, the restaurant was closed. I called back next morning and they assured me the wallet was found and kept in a safe location. I picked up my wallet and everything was intact. Kudos to the staff for their honesty and courteousness.
… moreMelissa Vasquez
The lunch I ordered today from Subway was really fresh. The veggies were very tasty, and there is a nice selection of sodas, chips, and cookies to purchase with your sandwich. There is a small parking lot in front of the store where you can park for free and purchase your order.
… moreTori Day
Honestly, this is the best subway I have ever been to! I came right before closing and was having a day and couldn’t figure out what I wanted and the staff was so patient and nice. My sandwich was perfect and the veggies were definitely the freshest I’ve had from a Subway.
… moreRoland Thibault
Bread was hard and think I got cheated on the meat.
… more