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Your local Cold Stone Creamery in Ontario, CA is the ultimate ice cream shop offering Create Your Own Creations™ mixed on a granite slab, custom ice cream cakes for any occasion, and rich, creamy milkshakes. Indulge in endless flavors, mix-ins, and sweet treats made fresh just for you. Spring just got sweeter with two new Signature Creations™. Try Lemon Berry Batter and The Berry Best S’More, featuring bright lemon and sweet strawberry marshmallow flavors.
Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
Hours
| Friday | 12–9 PM |
| Saturday | 12–9 PM |
| Sunday | 12–9 PM |
| Monday | 12–9 PM |
| Tuesday | 12–9 PM |
| Wednesday | 12–9 PM |
| Thursday | 12–9 PM |
Address and Contact Information
Address: 1515 N Mountain Ave Ste B, Ontario, CA 91762
Phone: (909) 988-1881
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Danah
I am extremely disappointed with Cold Stone. I ordered an ice cream cake for a birthday, and it arrived completely melted. Even worse, it was left at my door without a knock, doorbell, or any notification, so I didn’t even know it had been delivered until it was too late.
This was for a birthday, and the situation was truly embarrassing. The cake was ruined, the moment was ruined, and there was absolutely no care shown in handling or delivery. For a company that specializes in ice cream, this level of negligence is unacceptable.
I expected basic professionalism. Instead, I got a careless delivery and a completely avoidable disaster. I would not trust Cold Stone with an important occasion again.
… moreThis was for a birthday, and the situation was truly embarrassing. The cake was ruined, the moment was ruined, and there was absolutely no care shown in handling or delivery. For a company that specializes in ice cream, this level of negligence is unacceptable.
I expected basic professionalism. Instead, I got a careless delivery and a completely avoidable disaster. I would not trust Cold Stone with an important occasion again.
christine simon
Unfortunately, I was very unhappy with my twins’ cake just turning 12 and the fact that the manager didn’t refund me my money back, only a sorry. Need to have better service.
… morePaul G
I ordered a birthday cake for my son’s birthday, to pick up the next day. Pick up time was 1pm. I arrived at 2pm. The cake was not ready. The young lady that took the order the day before was the same person working when I picked up the cake. I had requested for them to write Happy birthday the day I ordered the cake which the young lady said yes. When she finally came out with the cake, she said she didn’t have stuff to write happy birthday. Horrible service.
… moreKadiane Parker
I went today at 12:45 to get a peanut butter and cookie dough ice cream. All was well as the girl behind the counter made my ice cream. As she went to check me out, the card reader was unresponsive on my side. She then spent the next 5+ minutes calling her boss and trying to get the machine to work. They tried what seemed like every available option to get the POS to connect to the card reader. By this point, my ice cream had begun to melt. She got off the phone with her manager/superior and told me she’d accept cash only or zelle if I have it. So now I was expected to pay for melted ice cream. I told her I had no cash or Zelle and asked if the ice cream would be thrown away. She said yes, so I replied “ok, have a nice day” and walked out. I think it’s unreasonable to not just give me the melted ice cream for what was their own mistake. There is no reason to deny a loyal customer with no other form of payment when it’s an error on the business’ part. Will not be coming back to this location as it seems poorly managed.
… moreMoses Suherman
THIS IS THE WORST Cold stone ever!!
I went a few times and the first experience was 2 girls working and they literally took 45 minutes to serve us, with only one guy in front of me. People were so upset that night.
Unprofessional employees, and just check out this bathroom and you can tell if my story is real or not. Soap dispenser broken and no soap inside, paper towel dispenser broken, no toilet paper holder. And the walls are completely covered in writing. How do the employees wash their hands after using the bathroom ?? Disgusting !!!!
… moreI went a few times and the first experience was 2 girls working and they literally took 45 minutes to serve us, with only one guy in front of me. People were so upset that night.
Unprofessional employees, and just check out this bathroom and you can tell if my story is real or not. Soap dispenser broken and no soap inside, paper towel dispenser broken, no toilet paper holder. And the walls are completely covered in writing. How do the employees wash their hands after using the bathroom ?? Disgusting !!!!
Angie G
Ordered a birthday cake for my mom. OMG so delicious can never go wrong with a coldstone ice cream cake. The staff was super friendly and helpful. Positive vibes when I picked up my order they also wished my mom a happy birthday and hope I love the cake. Hands down thee best cake, thank you so much ☺️.
… moreSara Cota
I will NEVER return and I think you should all consider going else where when ordering a cake or any order for a larger party. This staff is not trained well and the manager has no courtesy for his customers.
My mother ordered a cake days in advance and paid for the cake online. I was told to pick the cake up at 12:30, I arrived to the location around 12:50 and the cake was not ready. I told her the name for the order and she went to the back to get the cake and said to give her a few minutes. I patiently waited for about 15 minutes. Mind you there was no air conditioning in this location so I was miserable as the temperature this day was 108 outside. When she finally came to the front with my cake it had ZERO writing or decoration on it, which was not what I ordered at all. It was a poorly frosted plain white cake. She offered to write the names I asked for on it but said the cake was too small so she wrote them on the plate under the cake. Mind you, this cake was TINY. Turns out this wasn’t the cake that was ordered at all. After waiting another 10 minutes for her to write the names she brought the cake to the register for me to pay (my order was already paid for in advance). The cake began to melt at the register. She tried to take the cake to the back and told me to wait. At this point I’m frustrated. I told her no I don’t want a melted cake I’ll just buy a premade cake that they had in the freezer outside. I paid $35 for this cake that was not at all what I ordered online.
I get home and learned that the cake I ordered had been paid for and they made me purchase another cake!!! And tried to give me a cake that was not worth what I paid for. I called and the girl told me I had to come back if I wanted anything done. VERY INCONVENIENT WHEN YOURE HOSTING A PARTY. I drove back to the store (it’s not close to my house) and we argued for about 15 minutes about my refund. They tried to give me less in return than what I paid for!!!! I explained over and over to the worker and even had her call her manager to speak with him because this was ridiculous at this point, nobody had any idea what was going on for some reason. They had me sweating in this hot building arguing about money THEY OWED ME BECAUSE I DID NIT GET THE CAKE I ORDERED AND HAD TO BUY ANOTHER ONE. The service here is terrible. VERY DISAPPOINTED WITH ALL PEOPLE INVOLVED AT THIS LOCATION.
… moreMy mother ordered a cake days in advance and paid for the cake online. I was told to pick the cake up at 12:30, I arrived to the location around 12:50 and the cake was not ready. I told her the name for the order and she went to the back to get the cake and said to give her a few minutes. I patiently waited for about 15 minutes. Mind you there was no air conditioning in this location so I was miserable as the temperature this day was 108 outside. When she finally came to the front with my cake it had ZERO writing or decoration on it, which was not what I ordered at all. It was a poorly frosted plain white cake. She offered to write the names I asked for on it but said the cake was too small so she wrote them on the plate under the cake. Mind you, this cake was TINY. Turns out this wasn’t the cake that was ordered at all. After waiting another 10 minutes for her to write the names she brought the cake to the register for me to pay (my order was already paid for in advance). The cake began to melt at the register. She tried to take the cake to the back and told me to wait. At this point I’m frustrated. I told her no I don’t want a melted cake I’ll just buy a premade cake that they had in the freezer outside. I paid $35 for this cake that was not at all what I ordered online.
I get home and learned that the cake I ordered had been paid for and they made me purchase another cake!!! And tried to give me a cake that was not worth what I paid for. I called and the girl told me I had to come back if I wanted anything done. VERY INCONVENIENT WHEN YOURE HOSTING A PARTY. I drove back to the store (it’s not close to my house) and we argued for about 15 minutes about my refund. They tried to give me less in return than what I paid for!!!! I explained over and over to the worker and even had her call her manager to speak with him because this was ridiculous at this point, nobody had any idea what was going on for some reason. They had me sweating in this hot building arguing about money THEY OWED ME BECAUSE I DID NIT GET THE CAKE I ORDERED AND HAD TO BUY ANOTHER ONE. The service here is terrible. VERY DISAPPOINTED WITH ALL PEOPLE INVOLVED AT THIS LOCATION.
Amber Willis
I have been going to this Location on mountain and 6th for years and I have never had a bed experience until today. I decided to get some ice cream today on 4/14 And when I walked in, there was a young boy ( Probably young enough to be my son) making waffles bowls named Steven.He looked at me and turned right back around without saying hi or welcome to cold stones or anything. He then proceeded to go to the back to get the other associate so that she can help me and the other customer that was in front of me. The other associate came from the back and proceeded to help the customer who was in front of me and I just stood there waiting when Steven finally did come over to where I was standing.I had told him that I was just waiting for an online order I figured since it was quick he could just go in the back and grab it but he told me “she’ll help you”, then he turned away and continued making the waffle bowls. Shortly after that, a family of about five walked in and he greeted them and said Hi, welcome to cold stones but yet I didn’t get as much As a Hey, How are you? Hello, we’ll be with you in a moment nothing. I feel that if you’re not gonna treat everyone the same then you should not be working in customer service because the perception of a customer coming into an establishment to get service and feeling like they are ignored and or discriminated against is not a really good feeling. Even the way that he looked at me when I asked him or when I told him that I was just picking up an online order he gave me a feeling that he didn’t want to help me in the first place. That’s rude and he shouldn’t be working there. I hope the manager sees this and takes action because it’s ridiculous. I’ve met the owner and he is a very kind man.But this person that he hired is terrible.
… moreA D.R
I came here during the summer and I’d never been to a cold stone before in my life. My sisters wanted to get the limited time Barbie ice cream so we came. The ice cream was suprisiny good even after looking like a complete mess but they were a tad bit overpriced. Had a good time though so I can’t really complain.
… moreArtieDaVinci
New owners are extremely rude. They messed up my order and had me waiting 25 minutes past my pick up time. An when i ask them to correct my order they got upset and told me never to come back. NO PROBLEM!!! I wish I never tipped them durring checkout. Will not be returning to this location
… more