khollywood travel
haven’t been in a long time and I was reminded recently why. I received a delivery to pick up from there and was extremely early. Mind you, the delivery app tells you, “if you’re more than 8 minutes early, the order will probably not be ready yet”. So I go in with the understanding that I’ll have to wait a little bit. I didn’t know i would have to wait 45+ minutes. I asked for the order 3 times: the first when I got there. I was told they were working on it. OK fine. Workers were chatting up a storm, having a great time…. OK cool, understandable. 15 minutes later… hi is the order ready yet? The worker completely taken aback.. as if I had asked a new question. Still not ready. “They’re bagging it up.” More time passes… again I ask for the order. Still not ready… this time, I hear the employee i asked about the order ask the people in the back about the order and a worker in the back gasp and say, “I’m sorry, i forgot” and the person i ask say, “it’s OK”…
I’d suggest to make sure you are paying attention. I get laughing and having a great time at work, but at least do your work at the same time. I kept the customer notified, which is what helped me but not sure if I’ll accept another dunkin order after that…
Also worthy to mention: there wasn’t many people there, just slow trickles of people coming in.
… moreEvanjelina Hernandez
I’ve came to this Dunkin twice and I think both times my experiences were different. I will say the things they had in common were the quality of service, the workers were very friendly, and the drinks were really good. I also tried a bagel and really enjoyed it. The first time, everything came out pretty quickly even though there was other people there. The second time, it took way longer. We sat ordering on the app for a little bit but it took about 15 minutes to get my bagel? I’m not entirely sure why it took so long, I get there is drive thru customers, but the wait really didn’t make sense to me at all. It didn’t seem like the guy who was supposed to be making my bagel was doing much either except pacing around. So, I guess it’s hit or miss. The drinks are always very yummy though, and I was a fan of the Sabrina carpenter one. Also, their doughnuts are good, but unfortunately pretty small. ♀️
… moreSamantha Padilla
I mobile ordered my drink to pick up in store but the lobby was closed. I was able to get the attention of an employee through the window but they just said I had to go through the drive thru. I already paid for my drink so I had to wait 30 mins in the drive thru. When I finally got to the ordering screen, they said they didn’t have the drink I want. Mind you, it let me order it on the app. I wish they just turned off the option to pick up mobile orders inside, I wouldn’t have come by if they did that.
… moreChris Flynn
Garbage service waited 30 minutes for a few wake up wraps and they helped the whole lobby and had their orders out before I had to request a refund even though I placed the order online 10 minutes before even showing up. This place really needs to fire whoever runs it and hire someone that can actually do a good job. Hopefully Starbucks will run them before we know it and someone else will put a new dunkin
… moreRuby Garcia
Don’t waste your time stopping by. How are you a donut shop but don’t have donuts ready at 7am? And no it wasn’t just a bad day , I’ve stopped another morning before my kids school at 7 and no donuts. It was 7am this morning and they said the donuts would be ready in 30 minutes to an hr. Nothing is ready before opening.
… moreMatias
Very unsanitary, disorganized, dirty place. See pics. The slightly overweight young man who has a ring in each finger has a hostile attitude (customer service 101: begin with good morning/afternoon).
… moreArely
The coffee was great, the donut selection was limited. The girls working were very loud and chaotic. The girl who took our order was not friendly at all no “ hello” no nothing. She completely forgot one of our coffee orders and had to be reminded, she made a face when we asked about our coffee. The girls here are extremely loud, yelling, using inappropriate language and barking. Yes you are reading correctly, barking. Also the restrooms are disgusting!!!
… moreVictor Vargas
Was waiting on the drive thru for 20 minutes, once I got to the window they gave me my drink but said my food will be right out. Only one person was working at the oven, the other 3 workers were by the drive thru window watching videos and gossiping on Facebook. Bad service. If you get a chance, save yourself a headache and go to Starbucks instead
… moreLinda Gil
Went in at 6:45am and no donuts. My son wanted munchkins for his birthday and they gave him the donuts from the day before. The inside was dirty.
… moreDenise Villanueva
Decided to go into the store since there was a long drive thru. The store was very dirty. There was spilled coffee and napkins in the entrance. Crumbs in the beverage and sitting area. We waited for 20min for a medium iced coffee. Five people walked out after no one attended them. The employees didn’t even bother to greet anyone. There were at least seven employees and all looked like they were avoiding the front of the store.
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