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I have been visiting this location for years and have not had a negative experience. The employees are friendly and assistive with the menu selection. However, I find it concerning that the owners have changed the Friday meal deals to something other than tuna. This decision raises questions about whether it was made to accommodate Lent. It also makes one wonder if their other locations are implementing similar changes. It is unfortunate that Subway appears to be incorporating religious considerations into its business decisions.
… moreOlivia
Due to the fact of having sick twins in my car, I did not want to bring them inside to place our order. I was so thankful for the drive-thru. I pulled up placed my order, on the “self serve” screen and then proceeded to the window. I waited and waited… there is a reflective film on the window, so you can’t actually see in. I waited a full 10 minutes and then thought I would beep my horn… still no response. Ugh… I waited an additional 10 minutes and I now have another customer behind me.
Finally the window opens and the young girls asks if she can help me. I explained I needed to pay for my order which I placed.
She proceeded to tell me, the drive through screen to place orders does not actually work and I would need to come inside. Really??
Why did it let me make my selections and why would you not put a sign up, saying it isn’t working??
Never again… it just stinks that they are located so close to our house.
… moreLiam Debartolo
The service was phenomenal. The person serving us for an excellent job making the sandwiches, and even letting us know that the bread was a little burnt, he also told us we can come tomorrow to have it remade for free if we don’t like it. Very friendly, will most certainly be going back!
… morejosh Hawkins
Dont eat subway very often first and foremost customer service is fantastic. The pricing on the sandwiches is absolutely horrendous 2 foot longs and 2 six inches was over 44 dollars without chips or drinks. Telhw bread was stale and sandwiches didn’t taste good at all most likely will not be going to this location
… moreLanden Coduti
Too hot, great customer service young man named Anthony was very kind but I was sweating to the point I had to leave. I will not return until the store is returned to a realistic temperature.
… moreM DB
Saturday customer service are a delight especially the young lady Amenah…
… moreEd Stojancevich
Not good. Everything about this location is subpar. Staff was rude, they won’t honor any of the subway specials on the app. I came here twice for my son and it seemed like it was a massive inconvenience to take our order. Not a fan at all. UPDATE. My wife went there today to try and order a sandwich for my dad. The touch screen ordering screen was messed up, so she asked for help. The girl with black hair and piercings all over her was extremely rude. Shut the window on my wife while she was talking and was just in general pissed off because we were interrupting her while on her phone. Trash establishment with trash employees. Go support locally owned business that isn’t a national conglomerate.
… moreJim Mendoza
Good was great. I saw a female manager talk very negatively to their employee for using the bathroom. I was the only was here eating. She could have managed the employee a lot better in my opinion. Employee service was great to me.
… moreAshley Chase
Definitely had a pretty bad experience here. I ordered two sandwiches online and pick them up and drove all the way home to Cedar Lake. Once I got home, I realized both of the sandwiches were incorrect. Unfortunately, my daughter doesn’t eat the bread that her Sandwich was on and I ordered a great garlic and they forgot the defining ingredient on the sandwich with the garlic aïoli. So I had to drive all the way back for them to remake and get my new sandwiches and then they took the sandwiches back that we opened, touched and took a bite of. Just so they can throw them in the garbage. Then offered me no sort of compensation for having to come back twice and eat partially cold food super irritating. I’ll definitely just go to the one in Cedar Lake from now on. UPDATE: I filed a complaint to both this location and the corporate. I never heard back from either. Their customer service is terrible. This location also never takes any coupons and makes it hard when you even want to use your reward points when you get a free cookie or anything of that nature. I’m not planning on going to a subway anytime soon, and if I do, it especially will not be this one.
… moreFallon McKeown
Worst subway I’ve ever been to. The drive thru is a touch screen to order and it’s nothing but problems. I pressed the help button 3 times and nothing. Waited at the window for 5 minutes before someone finally came. She took my order and got it all wrong. Neither of my sandwiches were toasted as I requested. Luckily, I checked the bag before I left because I was also missing a bag of chips that I paid for. I waited another 5 minutes for them to open the window again to give me the chips. $25 for 2 sandwiches and 2 bags of chips and it’s like pulling teeth to even order or get what you paid for. Ridiculous.
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