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Your local Lithonia Subway® Restaurant at 6116 Covington Highway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Hours
| Sunday | 9 AM–10 PM |
| Monday | 9 AM–10 PM |
| Tuesday | 9 AM–10 PM |
| Wednesday | 9 AM–10 PM |
| Thursday | 9 AM–10 PM |
| Friday | 9 AM–10 PM |
| Saturday | 9 AM–8:30 PM |
Address and Contact Information
Address: 6116 Covington Hwy Suite G, Lithonia, GA 30058
Phone: (770) 593-0658
Order and Reservations
Order: Order online
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Reviews
Cordero Charity – REALTOR
My recent experience at SUBWAY® was extremely disappointing, and I cannot help but give them a one-star rating for their abysmal customer service and poor food quality.
Firstly, upon entering the restaurant at 6:03 PM, there was no greeting from any of the subway employees. Even when a black woman walked in at 6:05 PM, they still didn’t bother to acknowledge her presence. This lack of basic courtesy was evident throughout my entire visit.
When it was time to place my order, the employee who was supposed to make my sandwich seemed disinterested and unengaged. He just stared at me with wide eyes, showing a complete lack of professionalism and attentiveness.
Throughout the transaction, there was no verbal response from the staff when I provided my order. Even a simple “thank you” from my end at the conclusion of the order did not elicit any response or acknowledgement from them, including the guy in the red polo shirt, who I assumed was in a managerial position. He simply picked up my sandwiches from the counter, muttered “is that it,” and walked away without a word.
But the disappointment did not end there. I had ordered three sandwiches in total from this location, with the first order placed online for two foot-long sandwiches. The quality of both orders was appalling. Despite specifically asking for additional marinara sauce, my foot-long marinara sandwich had no extra sauce at all. To make matters worse, it was soggy and not toasted as requested. This was particularly baffling since I arrived for pick-up at 6:03 PM, before the pick-up time of 6:10 PM. How could the sandwich already be soggy and lacking the extra sauce?
I have to mention that the toaster used for the sandwiches seemed defective, as even the ones I asked to be toasted were not properly done.
Furthermore, the ordeal with my online order added insult to injury. When I arrived at the restaurant to pick up my mobile order, the three-person staff, including the individual whom I believe was the management or franchise owner, decided to give me a hard time about the lack of a name on my order. I explained that my receipt for the mobile order did not display any name; instead, it provided an order number, which I had provided to them. Despite this, they insisted on creating unnecessary complications.
To my surprise, I had received no email or instructions through the app notifying me that a name was required for the order. I was left feeling frustrated and perplexed as to why they were making such a fuss about it, especially when the order number should have been sufficient for identification.
The way they handled this situation was highly unprofessional and caused unnecessary delays in receiving my already poorly prepared sandwiches. It was evident that the staff’s lack of training and communication extended to the management level, as the franchise owner displayed no better understanding of customer service.
All in all, my experience at this SUBWAY® location was a total letdown. From the lack of greetings, unresponsive and inattentive staff during the order, to the poor food quality and the ridiculous insistence on a name for my online order despite providing an order number, I cannot fathom a reason to recommend this place to anyone. SUBWAY® needs to address these issues promptly and thoroughly to improve the overall customer experience.
… moreFirstly, upon entering the restaurant at 6:03 PM, there was no greeting from any of the subway employees. Even when a black woman walked in at 6:05 PM, they still didn’t bother to acknowledge her presence. This lack of basic courtesy was evident throughout my entire visit.
When it was time to place my order, the employee who was supposed to make my sandwich seemed disinterested and unengaged. He just stared at me with wide eyes, showing a complete lack of professionalism and attentiveness.
Throughout the transaction, there was no verbal response from the staff when I provided my order. Even a simple “thank you” from my end at the conclusion of the order did not elicit any response or acknowledgement from them, including the guy in the red polo shirt, who I assumed was in a managerial position. He simply picked up my sandwiches from the counter, muttered “is that it,” and walked away without a word.
But the disappointment did not end there. I had ordered three sandwiches in total from this location, with the first order placed online for two foot-long sandwiches. The quality of both orders was appalling. Despite specifically asking for additional marinara sauce, my foot-long marinara sandwich had no extra sauce at all. To make matters worse, it was soggy and not toasted as requested. This was particularly baffling since I arrived for pick-up at 6:03 PM, before the pick-up time of 6:10 PM. How could the sandwich already be soggy and lacking the extra sauce?
I have to mention that the toaster used for the sandwiches seemed defective, as even the ones I asked to be toasted were not properly done.
Furthermore, the ordeal with my online order added insult to injury. When I arrived at the restaurant to pick up my mobile order, the three-person staff, including the individual whom I believe was the management or franchise owner, decided to give me a hard time about the lack of a name on my order. I explained that my receipt for the mobile order did not display any name; instead, it provided an order number, which I had provided to them. Despite this, they insisted on creating unnecessary complications.
To my surprise, I had received no email or instructions through the app notifying me that a name was required for the order. I was left feeling frustrated and perplexed as to why they were making such a fuss about it, especially when the order number should have been sufficient for identification.
The way they handled this situation was highly unprofessional and caused unnecessary delays in receiving my already poorly prepared sandwiches. It was evident that the staff’s lack of training and communication extended to the management level, as the franchise owner displayed no better understanding of customer service.
All in all, my experience at this SUBWAY® location was a total letdown. From the lack of greetings, unresponsive and inattentive staff during the order, to the poor food quality and the ridiculous insistence on a name for my online order despite providing an order number, I cannot fathom a reason to recommend this place to anyone. SUBWAY® needs to address these issues promptly and thoroughly to improve the overall customer experience.
Brittany S
Food always sloppy and terrible customer service. When you order ahead, their printer “stops” printing all the sudden every time so your order isn’t started til you get there. Ask a question and they just look at you
… moreK Banni
It’s terrible how this big guy is soo rude !! I’m never coming bck to that store while he’s there!! If he don’t want his job he needs to quit !
… moreMr. Taylor
Do NOT come here, they open the store whenever they want mainly AFTER 11AM . Don’t waste your time
… morePC
It’s hard to mess up a sub sandwich, but is equally hard to make it exceptional. I get a sub from here 2-3 times a week and EVERY one of them has been exceptional!!!!
… moreJaye Max
This location must have recently changed ownership because the service has gotten better
… moreLisa Schnellinger
We ordered through the app for pickup. The food was ready on time and accurately followed our order. The store was clean and the staff was courteous. We will be back!
… moreJD Dordal
This Subway is really great. They’re always kind and they make the sandwiches just right.
… moreTheBESTofSHON
Came in and got my sandwich and left out. The service was ok but the sandwich seemed soaked. But after I left out I had an odor smell on me, it was like old spaghetti smell. Indians or not i always feel like people should come with good hygiene because I had to wash all of my clothes that had got contaminated with the smell. I worked for fast food and etc. Marcos pizza we always came with regulations and had to keep the environment clean and smelling good. Just feel like that’s the only thing but it was so bad I couldn’t even enjoy my sandwich because of the odor.
… moreTroy Bostick
I just went inside this Subway, the smallest I ever seen with only one seat; their Coke machine was down, and they didn’t even have the good sense to make sweet tea as a substitute! They made a poor first impression.
… more