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Your local Willoughby Subway® Restaurant at 37812 Vine Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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Order: Order online
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SUBWAY at 5900 Som Center Rd Willoughby OH
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Subway® Restaurants | SUBWAY at 37812 Vine Street Willoughby OH
Discover better for you sub sandwiches at SUBWAY 37812 Vine Street in Willoughby OH. View our menu of sub sandwiches, see nutritional info, find restaurants …
Subway Locations in Willoughby, OH| Subs, Sandwiches, Salads
Pine Ridge PlazaClosed – Opens at 10:00 AM Sunday. 5900 Som Center Rd. #20. Willoughby , OH 44094. US. All Subway Locations · US · OH; Willoughby.
Reviews
Samantha Marinucci
Absolutely the worst experience. Deserves 0 stars. The employee making our order was swearing at the order the entire time and muttering things to themselves. Did not give the extra sauce or even the extra meat we PAID for, threw the sub bag up on the shelf and immediately, and angrily, threw their gloves off and went to hide in the restroom. I went and grabbed my drink cup myself, filled it, and left in shock. How is this person employed there with that attitude? Management and even corporate should step in. Go literally anywhere else for your food everyone.
… moreTaylor
Not only were my sandwiches incorrect I did not get the double meat I paid for, for both of my sandwiches, the person making my order was cussing about making my order the whole time carelessly threw it on the mobile order shelf and didnt even hand me my drink cup that I paid for and I had to grab it. Super rude and unprofessional and one of the worst services ive ever had at a Subway
… moreGreg
Was some of the worst sandwiches we ever got from Subway. Worker was lazy, made a meatball sandwich with old, bottom of the bin meat that tasted and looked burnt. Wasn’t even edible. See picture. Didn’t offer to warm more meatballs knowing more of us wanted them. 3 hrs left until close and should have a full stock of meats, etc. We would always go here but never again. I’ll find another Subway. This one was on Vine near downtown Willoughby. Sunday around 630pm.
… moreHope Spotton
Older lady very rude towards dashers and people who are picking up, was a new dasher and wasn’t sure what to grab with the order and the older worker lady was very rude and laughing when i was trying to figure it out. never coming to this location again
… moreMicah Gonzalez
Not only was the lady rude, but she wouldn’t let me sub the bread in my turkey bacon avocado wrap. I’ve been ordering my sub the same way for a decade and never has anyone refused to let me make it on a sub instead of a wrap. Will not be coming back to this location. Paid 17 for a sub that costs 12
… moreSean McCafferty
Short Version- Food Wonderful, Employee was rude and I won’t be returning.
Long Version for entertainment.
Saturday Night July 12, After my own Hard Day I went to Subway. I wasted 30 seconds asking if I could get chicken salad on a footlong bun. I accepted it couldn’t be done and got a Honey BBQ Chicken.
After sorting my own I continued the order for the rest of my family.
Having hearing challenges from my own 16 hour day, there was confusion surrounding my bread selection. I erroneously referred to the Italian loaves as white thankfully the employee educated me that Italian is the white bread. Clearly I was irritating, forcing a 3rd roll to be sliced as I was not super clear at the beginning. I was getting 3 sandwiches.
I went on with my interruption of this person’s day instead of stopping my order. I continued to pester the employee.
On the white, oh gosh I’m sorry Italian, with toasted provolone I was told there was no way to ring up such a sandwich. Though other subway establishments have honored this request at a lower cost for bread and cheese I tried to be helpful and requested she charge me for a footlong veggie and we can just pretend it’s a veggie without veggies and just cheese.
Again I am sorry it was already well past my kids normal dinner hour and having been up since 4 I was fumbling through. Not phased, I continued to annoy the employee with my order.
My son’s sandwich was simple enough. My wife’s more complicated I tried to remember and went through. Extra lettuce, oil and vinegar, salt and pepper, tomato cucumber.
She was kind enough to ask if I needed anything else. I looked at my wife’s nearly finished sandwich and I realized I had forgotten the olives. Graciously the olives were placed after wasting another 4 seconds of Subway’s time.
I looked at my own topping, still not yet fully decided I wasted another 45 seconds debating on how I should top my sandwich. I am sorry that I did not arrive better prepared.
I should backtrack to earlier….. The sandwiches were not yet assembled but the bread was cut.
The employee had asked out loud, yet not addressing the question to me, “Why do people like this only come in at night?” and granted prior to that in the first 90 seconds of interaction It was clearly indicated I was interrupting the night by requesting sandwiches. I was challenging with my asking questions about my options. I’m sorry at that point the bread was cut and I couldn’t in good conscience leave the loaves to be discarded. My wife and son were waiting for dinner after a long day for the lot of us.
I am sorry I spent the next 7-10 minutes of this person’s and the people behind me ordering sandwiches. If I had been better prepared I could have saved 2 minutes of inquiries and fumbling through my order. I could have saved Subway Vine Street 5 minutes if I just left when it was asked why people like me arrive at night, and went to one of the other 2 nearby subways. I am sorry that I didn’t want to spend another 12 minutes of my own time (5 minutes commute, 7 minutes assembly) getting my sandwich from the Subway on Euclid. I am sorry I did not leave a 5 star review for the young man who served me the other 2 times in the past year or so I went here. I’m also sorry that while I normally leave a 20% tip at a minimum I for the 3rd time in my adult life left a 0% tip. I’m sorry a person like me wasted this person’s evening. I just wanted to explain why it’s people like me that are there at night at the end of a long day. I just wanted the comfort of a quick convenient cost effective meal for my wife and kid.
I cannot return that additional 2 minutes it took to get through my questions the 7 to 10 minutes it took to complete my order. I’m sorry that the store manager may waste another 30-45 minutes of that employee’s time explaining the finer points of customer service and the impact negative reviews have on business.
I will say the sandwiches were perfectly prepared, absolutely delicious and really hit the spot.
I will not however be returning when 2 other Subways are so close to home.
… moreLong Version for entertainment.
Saturday Night July 12, After my own Hard Day I went to Subway. I wasted 30 seconds asking if I could get chicken salad on a footlong bun. I accepted it couldn’t be done and got a Honey BBQ Chicken.
After sorting my own I continued the order for the rest of my family.
Having hearing challenges from my own 16 hour day, there was confusion surrounding my bread selection. I erroneously referred to the Italian loaves as white thankfully the employee educated me that Italian is the white bread. Clearly I was irritating, forcing a 3rd roll to be sliced as I was not super clear at the beginning. I was getting 3 sandwiches.
I went on with my interruption of this person’s day instead of stopping my order. I continued to pester the employee.
On the white, oh gosh I’m sorry Italian, with toasted provolone I was told there was no way to ring up such a sandwich. Though other subway establishments have honored this request at a lower cost for bread and cheese I tried to be helpful and requested she charge me for a footlong veggie and we can just pretend it’s a veggie without veggies and just cheese.
Again I am sorry it was already well past my kids normal dinner hour and having been up since 4 I was fumbling through. Not phased, I continued to annoy the employee with my order.
My son’s sandwich was simple enough. My wife’s more complicated I tried to remember and went through. Extra lettuce, oil and vinegar, salt and pepper, tomato cucumber.
She was kind enough to ask if I needed anything else. I looked at my wife’s nearly finished sandwich and I realized I had forgotten the olives. Graciously the olives were placed after wasting another 4 seconds of Subway’s time.
I looked at my own topping, still not yet fully decided I wasted another 45 seconds debating on how I should top my sandwich. I am sorry that I did not arrive better prepared.
I should backtrack to earlier….. The sandwiches were not yet assembled but the bread was cut.
The employee had asked out loud, yet not addressing the question to me, “Why do people like this only come in at night?” and granted prior to that in the first 90 seconds of interaction It was clearly indicated I was interrupting the night by requesting sandwiches. I was challenging with my asking questions about my options. I’m sorry at that point the bread was cut and I couldn’t in good conscience leave the loaves to be discarded. My wife and son were waiting for dinner after a long day for the lot of us.
I am sorry I spent the next 7-10 minutes of this person’s and the people behind me ordering sandwiches. If I had been better prepared I could have saved 2 minutes of inquiries and fumbling through my order. I could have saved Subway Vine Street 5 minutes if I just left when it was asked why people like me arrive at night, and went to one of the other 2 nearby subways. I am sorry that I didn’t want to spend another 12 minutes of my own time (5 minutes commute, 7 minutes assembly) getting my sandwich from the Subway on Euclid. I am sorry I did not leave a 5 star review for the young man who served me the other 2 times in the past year or so I went here. I’m also sorry that while I normally leave a 20% tip at a minimum I for the 3rd time in my adult life left a 0% tip. I’m sorry a person like me wasted this person’s evening. I just wanted to explain why it’s people like me that are there at night at the end of a long day. I just wanted the comfort of a quick convenient cost effective meal for my wife and kid.
I cannot return that additional 2 minutes it took to get through my questions the 7 to 10 minutes it took to complete my order. I’m sorry that the store manager may waste another 30-45 minutes of that employee’s time explaining the finer points of customer service and the impact negative reviews have on business.
I will say the sandwiches were perfectly prepared, absolutely delicious and really hit the spot.
I will not however be returning when 2 other Subways are so close to home.
Tonya Griffin
Went in for an online order. The lady was immediately irritated I had walked in. I let her know I placed an online order and she said I don’t have an online order. I asked to verify the address was vine street to which she ignored. Got loud with me stating I have no online order! I asked her why she was so rude and she wouldn’t stop repeating she had no online order. So I paid for three sandwiches have the online receipt with the address on it and no food. Customer service here is horrible! All she had to do was be polite and if you don’t like people don’t work in customer service
… morefallen ninja
I order here for lunch quite often theses never any mistakes foods always good ..I’m loving the hot honey chicken atm it seems to be my go to now. The people always friendly place is clean foods always done on time even though I’m sure they get lunch rushes… ohhhh and I appreciate the little notes on the sandwich bags some days I really need that positive note
… moreAmber Enos
There was one woman working. I was the only one in the store. The woman said told me she was the only one working and had to get everything together and that she would eventually get to me. I asked her about how long all she kept saying was “I’m the only one here I have to get all this”. The line appeared fully stocked. I understand if you need to do things but she only cared about all the other tasks and not helping me. I would have happily waited if she didn’t make it seem like me being there was a problem.
… moreJohn H.
Went on a Sunday evening. Was good in a pinch for what it is. Didn’t skimp. Lady working was fun/nice. Plenty of parking. Places to sit inside. Only one worker working.
… more