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Your local Cold Stone Creamery in Gainesville, VA is the ultimate ice cream shop offering Create Your Own Creations™ mixed on a granite slab, custom ice cream cakes for any occasion, and rich, creamy milkshakes. Indulge in endless flavors, mix-ins, and sweet treats made fresh just for you. Spring just got sweeter with two new Signature Creations™. Try Lemon Berry Batter and The Berry Best S’More, featuring bright lemon and sweet strawberry marshmallow flavors.
Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
Address and Contact Information
Address: 7543 Somerset Crossing Dr Ste F-2, Gainesville, VA 20155
Phone: (703) 753-1143
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Reviews
Mahmoud Nasreldin
The ice cream was absolutely delicious, with a wide variety of flavors and mix-ins to choose from. The staff worked quickly to create my custom order, and the end result was a perfect, creamy, and indulgent treat. Their speedy service ensured that I didn’t have to wait long, even though the shop was quite busy.
Overall, the combination of fantastic ice cream, wonderful staff, and efficient service makes Cold Stone Creamery in Gainesville a must-visit spot for anyone with a sweet tooth. I can’t wait to go back for another delightful experience!
… moreOverall, the combination of fantastic ice cream, wonderful staff, and efficient service makes Cold Stone Creamery in Gainesville a must-visit spot for anyone with a sweet tooth. I can’t wait to go back for another delightful experience!
Chosen Rose Cosmetics
I genuinely tried so hard to be patient in every instant with cold stone but I’m so frustrated with their lack of care considering their insanely expensive prices. I pre ordered a cake over a month and a half before the date so that everything would be set in stone. I ordered in store and had to stay there ordering double the time because the lady wrote it on the wrong paper apparently and so she had me re answer all the questions, I didn’t have a problem with it. They gave me a time to go at 11am on May 10th. May 9th comes around and they call me say “hey so yeah there’s like no way we’ll be able to have your cake ready by 11am so come at 12:30 to pick up the cake.” I said okay no worries again not having much of a problem although it is a major inconvenience for me and was told to me very last minute. I show up May 10th at 12:30 and pick up the cake, drive home and look at it. At the store I checked to see if they wrote the name right “Isaiah” only thing I really checked hard for. I didn’t think I would have to check the word happy, yet they managed to mess up the word happy, writing “hppy” on an over 60$ cake! How does one mess that up and I now have no time to go back and fix it because I already had to go an hour and a half later than supposed to so again, I pushed it aside. Now it’s the party, we already sung happy birthday and birthday boy is now cutting his cake, he asked for all vanilla cake, from the icecream, to the cake to the frosting all vanilla. Super simple and easy to remember right… WRONG. They gave us chocolate cake which he hates, with Oreo, caramel and vanilla icecream. You can imagine the look of horror on all of our faces when we saw that. So so disappointing and I expect a FULL refund for coldstone ruining this birthday and leaving a birthday boy with no cake to eat!
… moreJimmy Warraich
Went yesterday around 945pm after checking that they close at 10pm. There were two gentlemen having ice cream outside. The lights were off and the door locked. Saw folks cleaning in the back. You’re supposed to be opened until 10pm, why is your door locked and closed and lights off more than 15 mins before closing. 2 other vehicles came after us. I ended up getting out and taking a picture with timestamp on Snapchat to report to corporate.
… moreSammie Erin
Manassas on the left, Gainesville on the right, both delivered, same distance, same time. It’s like night and day! If you want ACTUAL Cold Stone who knows how to do it and cares what they are serving their customers. Go to Gainesville! Best all around!!!
… moreCraig Manning
We visited this location today and found it closed. The sign on the window points to a new location but doesn’t say whether it’s open. Spoiler: it isn’t. One star for sending us on a wild goose chase
… moreKathy Psihas
Just went here and there there is unlocked/opened, but it’s clear they are not in business. No product in the fridges and can’t get anyone’s attention in the back. Sign on the door says still open until next week when they are moving to a new location next to the glory days, but there is no date on the sign, so I went to see if maybe they had already moved, and there’s sign of them near the glory days. Update your google hours and location to closed if you’re not going to be in business!
… moreJames Trotter
I went there last Saturday and told the staff I was gluten free because of Celiacs disease so I couldn’t have gluten whatsoever. The staff seemed to know what I was talking about made my ice cream in the back which I felt good about until I walked out the door sat down and after taking a bit of my Sunday found a brownie !!! I went back inside and told them there was a brownie in my ice cream. I never ordered a hot fudge sundae brownie. And the fact brownies have gluten in them unless from a gluten-free bakery. The staff seem to have no idea what the problem was. I informed them unless you have a bakery item that says gluten-free on the label all bakery items have gluten in them and told them anyone celiac disease this could severely damage. They did apologize, however the staff at this location needs to be trained on allergy issues like this because they are going to end up making someone very sick in the end if they do not. If you have celiacs disease, please be cautious. When going to this location. I do not think I will return. Due to safety issues
… moreEcho Delta
The health department should be called on this location. I blame the manager and not the kids. They need to be trained better. I have found HAIRS, nuts and so many other things in my ice cream that do not belong there. I brought the ice cream back for a refund (with the hairs mixed and sticking out)
They told me they were not allowed to give me a refund. I would have to leave my number for the manager to call me. This manager is never around and he gives the workers no authority.
… moreThey told me they were not allowed to give me a refund. I would have to leave my number for the manager to call me. This manager is never around and he gives the workers no authority.
Danielle Tippett
My husband and I came to this Cold Stone on Sunday evening at 8:35pm. There was a younger couple being served before us and the girl behind the counter got to me at 8:40pm to take my order, the hours say they are open until 9pm. I asked if I could get a waffle cone and was barked at that they don’t have any waffle cones and that they close at 9. I said I’d take a cup and asked for gummy bears and marshmallows as my mix ins. I got ONE gummy bear at the bottom of my cup and a clump of marshmallows on one side. Not only was the customer service terrible but I paid 7 dollars for a plain cup of ice cream basically. Don’t come to this location anywhere near closing time or ever for that matter.
… moreR G
Some of the employees at this location need some serious training in customer service. Such a huge difference from how Cold Stone used to be years ago. We walked in and weren’t greeted at all for about 5 minutes…didn’t even acknowledge us standing there…and there were about 4 employees there who saw us. Finally, one of the girls decided to go in the back to tell another employee to come help us. The employee who helped us was polite and got our order for us. The ice cream was decent but not amazing. I’ve been to other Cold Stone locations where the ice cream was much better. The Manassas location definitely has much better customer service in my opinion. Maybe we’ll stick to that one from now on.
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