Robert Bruce
2 hour + waits, 2 weekends in a row. While waiting, no one answers the phone to give any indication about what the status is. For example, it’s Halloween and I’d like to take my kids trick or treating with my wife but I’m waiting for food that was paid for and have zero indication of when it will arrive. Current status: 2hr 5min.
… moreBenjamin Kidd
Usually order the mixed green salad pizza from here. Make sure they’re not too busy when ordering. Just ordered one from here and it was like biting into a brick the crust was so hard and crunchy. Wasn’t even offered a new pizza at all.
… moreJennifer DiPietro
Placed my order online and got a notification that the order would be ready in 20 min. I got there when the order was supposed to be ready but had to wait. I think they had just started making it then. No big deal, I really didn’t mind waiting. My order was to go and I just felt the bags to make sure I had my three sandwiches. All three sandwiches were supposed to be wraps, but only one of them was. The chicken sandwich was supposed to be “supreme” but it was only chicken and cheese. Overall the sandwiches were ok.
… moreAngel Smith
NEVER AGAIN! Ordered a pepperoni pizza, crispy, light on the cheese and this is what was delivered to me! I drove the pizza back to the store and the employees had the audacity to ask me what was wrong with it!
… moreMichelle Banton
Stopped by on a whim. Had the BLT. Bread was super fresh. Sandwich had just the right amount of bacon, lettuce and tomato. I liked that the tomato was chopped finely. They were really busy with takeout orders, but my sandwich was ready quickly
… moreColin Remington
Was told 20 min for pick-up… over an hour later got a luke warm pizza.
… moretori nunez
If zero stars were an option I would pick it. I ordered pizza online at 7 PM I was told once I placed my order that delivery would take up to 60 minutes. As the hours started going by I realized I was not getting my pizza (I stayed up till almost midnight waiting for it, obviously hungry). I wouldn’t mind this however I had already paid for it and tipped the driver on my credit card. I am extremely disappointed in this delivery service and in this establishment, I have lived in Warren almost 4 years now and I have never had such a horrific experience ordering food. I would like to add that my pizza did not come until noon the next day. This is just ridiculous once again I would give zero stars if I could, or maybe even negative stars. If you order delivery from this location I would recommend paying in cash so that there is some incentive and motivation for the driver to get out to you. Clearly since they already had my money they didn’t care to work for it. I am still waiting for my refund, i will not order food here ever again.
… moreKathleen Cambio
We have been regular customers of this store for years. Our favorite is the Mixed Greens Pizza. Last night we ordered that and cheezy breadsticks, arrived at the time quoted for pickup and waited an additional 40 minutes for the order. Once home with our food we saw that our Mixed greens pizza had less than half of everything that is usually on it. So instead of chicken all over the pizza there was a small handful just on one part of the pizza. One slice actually only had the greens and a few pieces of tomato. I understand they were very short staffed which was evident by the additional wait time but to let that pizza go out the door like that is not acceptable. The breadsticks were fine no complaints there.
I really feel bad making a complaint because we usually have no issues but this was just not a good experience.
UPDATE: I changed my review to 5 stars which is what we are used to from this restaurant. I spoke to the manager and she made things right for the bad experience and was so understanding. We are happy to be regulars again. Try the mixed greens pizza!!!
… moreAlex Dias
I’ve been a loyal customer for quite a while, but I had an absolutely terrible experience this evening. I placed an online order for 6pm delivery. The delivery was on time, but I was given someone else’s order. I called the store as soon as I realized I had the wrong order (maybe 3 or so minutes after the driver left), and they said the driver was going to come back to correct the mistake. It took the driver a FULL 30 MINUTES to get back to my house. He arrived with no food at that time. He picked up the order that he incorrectly gave me in order to bring it to the other house, which was only a couple of streets away. It took him a FULL 15 MINUTES to come back with my food, which was now cold. I called the store to request a refund, and was met with resistance, despite my years of patronage. I was offered a measly $20 credit toward a future purchase. That simply wasn’t good enough. The manager was incredibly inflexible and said that the owner has not authorized him to solve problems like this one. I’m incredibly dissatisfied that I paid $47 for a COLD meal that arrived a FULL 45 MINUTES LATE.
… morederek amaral
Second time placing an online order for pickup. Estimated 20 minute wait time, but both times had to wait an extra 15-20 at the shop, even though there wasn’t many people coming in or out and the phone wasn’t off the hook. Also had 2 different employees walk by me before someone finally assisted me. However, the food is always delicious. I might return in the future, but will place my order further in advance. 3/5 due to service.
… more