Leloashia Taylor
THEY STOLE MY MONEY TO GET A TIP! Check your receipt! They added a tip to my charge that I didn’t authorize. The computer said one price, but when I tapped to pay, it charged more than what was on the computer. When I looked at my receipt, it charged a 15% tip. I never touched the screen, I tapped to pay. How else did the 15% tip get added? The manager was upset that I asked for my money back and said that they don’t refund “tips,” I told her it wasn’t a tip, it was an unauthorized charge, you basically stole my money by adding the tip. They got upset with me for wanting my money back and threatened to call the police because I got loud, but only after they got loud with me and said “can’t believe you’re acting like that over $2.00.” It was a little more than $2.00, but the frustration was that I didn’t authorize the charge, it seemes like it was very much purposefully charged and they were refusing to refund it and made me look like the problem because I wanted my money back. The manager even tried to say she wouldn’t give me my money because I “maybe accidentally” added a “tip.” How does anyone “accidentally” add a “tip,” a “gratuity (an intentional and voluntary act of thanks)?” I never touched any screen, I tapped to pay by hovering my card over the screen. Where do you steal someone’s money and then threaten to call the police on them for asking for the return of their money. Why would you even charge a tip before I receive service? Check your receipt!!!!! The worker’s name was Evynn!
… moreCharde Lawrence
Placed an online order for pickup at 9:02am. To my surprise when I arrived at the location, the doors were locked, lights off and they were closed. The sign on the door says 8 as well as the website.
Got a phone call from the store at 9:40 they were about to start on my order, which I’d already made other food arrangements for my team. Girl on the phone assured me I would get my refund and she needed to have the owner take care of it on his end. Here we are a week later and I still haven’t received my $50.38 refund.
… moreTiny Dino Gaming
Ordered a large but only got a large cup, not a large smoothie! Asked if this was how it’s supposed to look, not filled, and he said yes.
… moreLawrence Sinatra
I have tried to go to this location 3 different times at 7:10 AM Monday, Wednesday, and Thursday. The door is always locked. And the employees stand there and look at me. The hours of operation are 7:00 am on those days. The one time the door was open, I ordered a strawberry bannana activator, and they told me they were out of strawberries. I will never try this location again, terrible.
… moreBrittany King
Everytime I go to this location (Terry Parkway in Gretna) the associate by the name of *DERRICK* is ALWAYS mean and rude have an attitude with each and every customer I’ve seen him interact with. When I asked him a question he completely ignored me!!! I will never go to this establishment again and he should really be fired for the way he treats loyal customers!!!!!!!!! And I will also will be reaching out to Corporate about this matter his behavior is truly disgusting!!!!!
… moreLinda Hurd
I just left this location for the first time without being serviced. I walked in and there was no one in the front to service me. I yelled out, “Hello, is there any one here?”
I yelled about three times before I decided to go. I noticed that there was running water in the front sink too. I’m not sure what was happening today, but I’m dissatisfied.
Why have the doors open; if there’s no one to provide customer service? It shouldn’t matter if it’s a Sunday or not.
… moreCharisse Noel
Yesterday store suppose to be open. Lights off , I peek through the door saw no one . I go to my car and ended up on the phone . In my rear view I see a young man and woman in their work outfit come by the door to unlock it to speak to an older man outside who seem to be the owner of the strip since he had keys to open the door to the bubble tea store further down .
I can’t believe these two young people was in the shop but acted like they weren’t there . Weird .
… moreKelsey Jackson
Mannnn, every time I come to this location my smoothies are PERFECT! I never wait more than 4 mins for an smoothie. The staff are always pleasant. Great atmosphere. I literally pass the one by my job to come to this location.❤️
… moreChristine Morris
Mango-strawberry “Recharge” smoothie recommended by Kailey is delicious & keeping me awake while doing boring paperwork all day! Store is clean, team is friendly and knows the product line. Refreshing to get great customer service, from people who truly care about why we chose Smoothie King.
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