HighTide Grill at SKYLARANNA Resort & SPA is a mountain casual restaurant in Hendersonville, NC serving smash burgers, crispy wings, fresh coastal seafood, steaks, and weekend brunch with scenic mountain views. Located at SKYLARANNA Resort & SPA just minutes from Asheville, HighTide Grill is open to the public and welcomes resort guests, locals, and visitors looking for elevated comfort food in a relaxed setting. Join us for dinner Wednesday through Sunday or weekend brunch featuring burgers, shrimp & grits, chicken & waffles, craft cocktails, and classic American favorites in the Blue Ridge Mountains.
Address and Contact Information
Address: 1 Skylaranna Dr, Hendersonville, NC 28791
Phone: (828) 919-7000
Order and Reservations
Reservations: opentable.com
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Reviews
I could go on raving, but just go and taste the food and see for yourself. I wish nothing but good fortune for this family, it’s been a pleasure meeting them. Highly recommend!
First off Happy Mother’s Day! I want to say upfront I am being completely transparent and honest in this review, none of this is fabricated or dramatised in any way shape or form.
We decided to dine with the Elevations Chophouse for this lovely holiday after reviewing their pre-fixed menu which in turn looked amazing. The reviews were excellent and it is not far from where we live. I invited my parental figures along with my partner to reservations. We were nicely greeted by an eager host and promptly seated in time. We were then greeted by our sever not in much of timely manner. This is where it began to slowly decline. The two servers were running both in and outdoor sections since 9 am that morning ( to which our main server later on let us know they were not allowed any breaks since then).
Since the menu was prefixed we all decided on which appetiser, main dish, and desert we wanted at once. Ordered our drinks, requested our water glasses be filled when they had the chance. Despite the bread plates on the tables they did not offer bread service. Three of use has ordered the “ Crab soup “ as our first course to which it was received BARLEY warm and very salty. Moments after we finished our appetiser our main course was delivered to us. Upon inital review of the prefixed menu before booking the ” Prime Fillet ” was to be served with a lovely baked potato ( we were told upon ordering it was not longer an option and would be served with ” mashed potatoes ” and seasonal veggies, which was fine! ).
The three of us had our main course delivered while the fourth person had to wait because his ” wasn’t on the ticket ” ( our server later let us know whoever told us that was lying ). Keep in my mind our drinks hadn’t arrived. The 2 out of three of us that ordered fillets had to send them back because they were about 2 minutes shy of rare when they were ordered medium. As you see below our ” mashed ” potatoes were extremely lumpy and undercooked.. along with our ” seasonal veggies” served in a offensivley small portion. My mother who had ordered the grouper said it was dry and overcooked. At this point at 65$ per person prefixed dinner for this service and quality was absurd. Luckily the owner was there helping with service I asked to have a quick private conversation with him.
To my surprise he offered to comp half the bill after I explained the service. The cherry on top wasn’t the service. It was the servers. Our server was apologizing time and time again due to the kitchens food which was not her fault. She explained the owner was blatantly rude. The two servers working an entire restaurant service was forced to split tips with his 17yr old child whose only job was to put silverware on tables and get waters ( which we didn’t receive until way later).
I would never recommend this restaurant ever. The owner could care absolutely less about his staff who he’s rude, verbally abusive, and cruel to. He could care less about the food he was serving. We didn’t see a single smile on a single guests face while dining or while leaving. They lose staff after staff due to the cruelty and disrespectful demeanour the owner and chef provide. And to the owner .. NO we will not be back especially after your “ well are they coming back I already comped over 100$ off their bill”. Skylaranna Do Better !! We even warned a nice couple heading in about what happened and they decided to leave. ♀️
I have read a few reviews criticizing the acoustics and that it is just too loud. We felt this way too as it was a bit difficult to hear your company over the competing conversations. However, I can confirm that the owners have addressed the issue by installing a number of aesthetically pleasing acoustic absorbing panels throughout the restaurant as we dined there this past Friday (10/2/20). The panels make a huge difference in the acoustics which makes for a very pleasant dining experience. I highly encourage anyone who was displeased by the acoustics in the past to dine with Elevations again…you will notice the difference.
Cheers!