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Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
Hours
| Tuesday | 11:30 AM–8:30 PM |
| Wednesday | 11:30 AM–8:30 PM |
| Thursday | 11:30 AM–8:30 PM |
| Friday | 10:30 AM–9:30 PM |
| Saturday | 10:30 AM–9:30 PM |
| Sunday | 11:30 AM–7:30 PM |
| Monday | 11:30 AM–5:30 PM |
Address and Contact Information
Address: 11800 W Broad St Ste 2206, Richmond, VA 23233
Phone: (804) 364-3330
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Cold Stone Creamery – Home
Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Ice Cream Cakes, Shakes, and Smoothies the Way You Want It.
Last Updates
Reviews
Felicia Jeffries
I went to cold stone in short pump mall. My grandkids wanted ice cream and when we went the young lady was cleaning the store and the door was locked at 630 PM. the sign on the door indicated the store close at 7 PM. I knocked on the door to get the employee attention and she said the store close at 7PM. I showed the employee my phone indicating the time is 630 PM and she waved me away. My grandkids were disappointed and I was mad and upset at the terrible customer service especially when she waved me away. Please have someone contact me about this situation. Reading the reviews on Yelp and Google this occurs all the time! Thank you for this matter
… morePeter van den Berg
Walked in at 7:38 PM and was told extremely rudely by an employee with earbuds in that they were closed. The sign on the door says they are open till 830PM Monday through Thursday. Attached picture for proof of the door sign.
… moreJohana Taborda
We were very excited to get Ice cream, and the lady had a very bad attitude, that made us turn back around, we said hi she just roll her eyes… that is sad because I love your ice cream even in a cold weather, and the place was empty It was not even bussy… please is really important to hire people people that like costumer service. Dec 28 th 1:38 pm .
… moreDanell
Do not recommend!! The store closed 20 minutes earlier than the posted hours. When we arrived, the young lady working had a very unprofessional attitude and refused to open the door or explain why the store was closing early. She eventually brushed us off and went into the office without addressing our concerns. I’m very disappointed by this experience, especially since recent reviews suggest this is an ongoing issue. I hope management takes steps to address customer service and staffing standards.
… moreKlay Davis
I’ve been to numerous Cold Stone creameries. I have to say that this has got to be the first one I’ve had any issues with. On 11/19/25 at 6:45, there was a young black girl that was working there and I walked up to give her my order. She just gave me this blank stare as I told her my order. She was really quick in making the order, which was good. However, she really didn’t say anything other than ask me do you want a receipt. I thought that was kind of rude but I overlooked it and gave her a tip. I went to sit down at one of the two tables in the corner and started eating my ice cream. There was a couple of other ladies that came in and ordered. As soon as they paid for their things the young girl turned off all the inside lighting. I got up and walked to the door and told the lady that I guess it was time to leave. The young girl did not say anything to us as we walked out the door and locked the door immediately behind us. She was probably one of the rudest people at a business that I have ever dealt with in a while. She should definitely not be in customer service.
… morevamshi kota
My family visited your Short Pump Mall location today, and I am writing to express my deep concern and disappointment regarding an incident that occurred with my son, who has allergies.
Before placing order, My wife clearly and repeatedly informed the staff member of my son’s allergy. I specifically asked for the chocolate ice cream and confirmed that it would be prepared using clean tools from a separate container to avoid any cross-contamination.
Despite my wife’s clear instructions and the staff’s apparent understanding, my son suffered an allergic reaction shortly after consuming the ice cream. This indicates that the safety protocols were not followed as discussed. An allergic reaction is not just an inconvenience; it can be life-threatening.
This experience was distressing and could have been avoided entirely if proper care and attention to detail had been taken. While I understand mistakes can happen, when dealing with food allergies, there is zero room for error. I am incredibly disappointed with the lack of vigilance and training displayed by the staff in this critical situation.
I urge your management to re-evaluate and reinforce allergy-related training for all employees to ensure the safety of every customer. This is a serious matter that needs to be addressed immediately.
… moreBefore placing order, My wife clearly and repeatedly informed the staff member of my son’s allergy. I specifically asked for the chocolate ice cream and confirmed that it would be prepared using clean tools from a separate container to avoid any cross-contamination.
Despite my wife’s clear instructions and the staff’s apparent understanding, my son suffered an allergic reaction shortly after consuming the ice cream. This indicates that the safety protocols were not followed as discussed. An allergic reaction is not just an inconvenience; it can be life-threatening.
This experience was distressing and could have been avoided entirely if proper care and attention to detail had been taken. While I understand mistakes can happen, when dealing with food allergies, there is zero room for error. I am incredibly disappointed with the lack of vigilance and training displayed by the staff in this critical situation.
I urge your management to re-evaluate and reinforce allergy-related training for all employees to ensure the safety of every customer. This is a serious matter that needs to be addressed immediately.
Seth Wood
Great place but they never have the advertised Silk Almond milk. Why advertise it if you never have it? Or maybe someone keeps dropping the ball on the ordering. Either way, they would sell more product if it was ever in stock.
… moreDori Roberts Stewart
Delicious! We ordered the cake batter flavor. So good! My daughter had hers with brownie bites mixed in. The service was good and the space was very clean. We will be back!
… moreSumiyya
It’s a nice ice cream store. The cones are really big size, no complains. The ice cream is good too. They don’t have alot of variety though and the place looks vacant and understaffed. They are bit pricey but that’s every cold stone creamery. I got cotton candy and cheesecake one.
… moreXzero Studio
Terrible place highly unrecommended. Extremely rude worker named Meena or something like that. Gave me the wrong order and said I should speak English properly. Don’t get me started on that manager too named Park. Completely ignored me when I tried to complain and told me to get out.
… more