Jersey Mike’s, a fast-casual sub sandwich franchise with more than 2,500 locations open and under development nationwide, has a long history of community involvement and support. Started at the Jersey Shore in 1956, Jersey Mike’s serves authentic East Coast-style subs on fresh baked bread – the same recipe it started with over 60 years ago. The company’s mission is to bring its customers the highest quality, freshest made sub in the industry and give back to the communities in which it operates.
New Jersey–based counter-serve sandwich chain serving jumbo subs filled with cold cuts & toppings.
Address and Contact Information
Address: 811 S Main St #104, Rolesville, NC 27571
Phone: (919) 263-2970
Menu Photos
Order and Reservations
Order: Order online
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Jersey Mike’s Subs, 811 S Main St, Ste 104, Rolesville, NC 27571, US
Get more information for Jersey Mike’s Subs in Rolesville, NC. See reviews, map, get the address, and find directions.
Reviews
Matthew Butler
I’m not a “review person” but my experience at this Jersey Mikes left me no choice. I ordered two giant hot subs only to receive one. Had to remind the staff that I ordered two and was told that the cook did not see the second sandwich. Cook then proceeds to nonchalantly start on the second sandwich, zero urgency. No apology from MANAGER or offer to correct the mistake. The entire time I was in the store the MANAGER walked around with earphones (very unprofessional) wearing a beanie and carrying a clipboard. I assumed he was taking inventory, which shouldn’t be done during busy/dinner hours. He did not acknowledge a single customer and I saw him cross contaminate food prep supplies and go in and out of the bathrooms, then behind the counter with no visible hand washing or gloves. He noticed that I had to wait an excessive amount of time but still did not acknowledge the situation or offer to help. The employees were polite but all seemed to still be in training, which is fine. We all have to learn but a manger or an experienced employee should be working alongside to guide and assist. Several customers came in to pick up online orders. They waited with no acknowledgement. One man was told they were working on his food only to find out it was ready and sitting on the counter. After waiting several minutes he had to get up from his seat and ask if he could have his food and leave. Complete disregard for the customer.
… moreGiuseppe Novello
Since Jersey Mike’s was acquired by Blackstone, the changes are becoming noticeable. Previously, the staff were consistently friendly, engaged, and clearly took pride in delivering high-quality food and customer service. It felt welcoming, and employees made an effort to ensure a great experience.
Unfortunately, that experience has declined. Now, it feels hit or miss whether you are even greeted when you walk in. The overall atmosphere has shifted, and the level of customer engagement no longer reflects what Jersey Mike’s was known for. This is disappointing, especially since a location opened close to my home and it has always been my favorite sandwich shop.
At this point, the experience is starting to feel comparable to Subway—less personal, less consistent, and less focused on service quality. There is a clear need for better soft-skills training and employee engagement. Staff should feel motivated and invested in their work, because right now it is evident that morale is low, and that directly impacts the customer experience.
I truly hope leadership recognizes this trend and takes action, as Jersey Mike’s built its reputation on service and quality—and that should not be lost.
Update: we got home ate and the sanwish had this plastic… sigh… my dinner is ruined.. they are close cant exchange it.
Update 1- they working get things right and fix the issues.. Only time will tell…
… moreUnfortunately, that experience has declined. Now, it feels hit or miss whether you are even greeted when you walk in. The overall atmosphere has shifted, and the level of customer engagement no longer reflects what Jersey Mike’s was known for. This is disappointing, especially since a location opened close to my home and it has always been my favorite sandwich shop.
At this point, the experience is starting to feel comparable to Subway—less personal, less consistent, and less focused on service quality. There is a clear need for better soft-skills training and employee engagement. Staff should feel motivated and invested in their work, because right now it is evident that morale is low, and that directly impacts the customer experience.
I truly hope leadership recognizes this trend and takes action, as Jersey Mike’s built its reputation on service and quality—and that should not be lost.
Update: we got home ate and the sanwish had this plastic… sigh… my dinner is ruined.. they are close cant exchange it.
Update 1- they working get things right and fix the issues.. Only time will tell…
meg petree
Put my online order through at 12:15. Said it would be ready by 12:32 but I know it gets fairly busy on a Sunday afternoon. Arrived at 12:41 and noticed they had a large amount of online orders so hung out for about 20 minutes. Noticed a fair amount of walk-in clients getting their food ordered and out the door quick. Finally approached a very sweet employee to ask what the status is at 12:55. She said it hadn’t been started and she’s not sure when it’ll be ready. I left to run an errand and came back and it still wasn’t ready! I came back at 1:10 and still nothing. More online orders were being completed and no one who walked in had to wait, their orders were made immediately and left. I finally approached another employee and asked. My two plain mini subs were made but my bowl was not. I informed her my order was placed over an hour ago. She had someone get my cheese and meat and she made my bowl. She apologized for the wait and that was it. I appreciate the apology and all the employees were very nice BUT to wait over an hour to get an online order is absurd. It would’ve been more appropriate to apologize and hand me a voucher for a free sub or something. I would like someone to reach out and leave a contact email or phone number as I would love to have an actual conversation about this.
… moreKelly Gholson
As I walked into this new location, right off the bat I saw three people already standing to the side waiting on their pick up orders, looking irritated. Arms crossed and scowls on their faces. I got over in line and waited for the team to finish about 3 phone/to-go orders before mine was taken. Was never welcomed in or greeted in. Was probably in and out within 15 minutes – not too bad. I got home with my meal, my sandwich was great but OMG ya’ll forgot the sweet in the sweet tea!!! FYI the same people waiting on their orders upon arrival were still waiting upon my departure. May the odds be ever in your favor.
… moreWill Osteen
Jersey Mikes sandwiches are pretty good. Today I ordered a chicken bacon ranch regular size. The sub was a little small and not filling. I think I got shorted a couple of inches on the sub size. The sub I got was 5 or 6” for a little under $12.
… moreNicole Senna
Just ordered my first take out order of many to come! Sandwich was correct and made on time for pick-up, OH and the young man wished me a good day as I left the store! Little actions go a long way in customer service 🙂 So happy we have a JM in the heart of Rolesville now!
… moreKaine Beedenbender
I hate to do this to such a new business, but you need a manager or owner here during rush hour. No one was watching or expediting anything. If there was a manager, you hired the wrong manager, clearly.
All employees had a “give a damn” attitude and could care less about getting product out as the line stretched around the dining room.
People were walking out stating that the wait time was ridiculous. I can see why, no one cares and worked so slow.
My sandwich too 5-6 mins ONCE he started making it. The guy on the back counter doing online orders.
My second hot sandwich was completely soggy with the juice saturated all the way like a french dip, not cut it in half, barely warm (was clearly made way before the cold sub), and the bread absolutely crumbling and falling apart (hot sandwich).
Your food is too damn expensive for this nonsense. A sorry is not good enough, this is not acceptable. I am going to try and reach out to Jersey Mike Corporate to see if anyone will listen.
Note: You will see the same canned apology below that doesn’t even come from the owner or company. There is a 3rd party company that handles these.
… moreAll employees had a “give a damn” attitude and could care less about getting product out as the line stretched around the dining room.
People were walking out stating that the wait time was ridiculous. I can see why, no one cares and worked so slow.
My sandwich too 5-6 mins ONCE he started making it. The guy on the back counter doing online orders.
My second hot sandwich was completely soggy with the juice saturated all the way like a french dip, not cut it in half, barely warm (was clearly made way before the cold sub), and the bread absolutely crumbling and falling apart (hot sandwich).
Your food is too damn expensive for this nonsense. A sorry is not good enough, this is not acceptable. I am going to try and reach out to Jersey Mike Corporate to see if anyone will listen.
Note: You will see the same canned apology below that doesn’t even come from the owner or company. There is a 3rd party company that handles these.
Mat Wilson
Honestly this was one of the worst customer service experiences I’ve had at a restaurant. When me and my friends went to order around 7:30, the manager who took our order literally sighed out loud multiple times both when I ordered and when my friend asked for something that needed to be cooked on the grill. The manager seemed visibly annoyed, which made the whole experience uncomfortable. As someone who’s worked as a manager in a fast casual restaurant, I found this to be a really poor representation of the Jersey Mike’s brand. It’s disappointing especially since every other location I’ve been to has always provided great service. And that tone alone from the manager usually sets a bad mood for the whole team.
… moreMedinore
Placed an online order which wasn’t started until I got there. I showed up 10 minutes after the pickup time. Why put a pickup time if the order won’t be ready or, at least, started on? When I arrived there were 5 people standing around and the store was empty. After being there for 3 minutes and saying I was there, the guy making the hot subs finally confirmed with me and started. In the end, I received my order 30 minutes AFTER it was set to pick up. Insane.
… moreBob Uckar
Every time we go to Jersey Mike’s for Sub Sandwiches we always say how good they are! We especially love their Turkey & Swiss on Rosemary bread. Highly recommend Jersey Mike’s!!
… more