

Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You’re on Tropic Time Now®. *At participating locations.
Health-conscious cafe chain featuring a menu of custom smoothies, sandwiches & wraps.
Address and Contact Information
Address: 1485 Park Central Dr, Highlands Ranch, CO 80129
Phone: (303) 470-0746
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Order and Reservations
Order: Order online
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Related Web Results
Sandwiches | Wraps | Smoothies | Delivery | Highlands Ranch, CO
Highlands Ranch – Order Online – Tropical Smoothie Cafe
Tropical Smoothie Cafe Locations in Highlands Ranch
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Reviews
I had made this a 1-star review originally but have updated it to acknowledge the fact that the owner hand delivered the smoothies in time for the work event and apologized that an employee had not opened the shop this morning. The effort to resolve the issue was much appreciated!
Anyway, she took my order which was a detox island green, buffalo chicken wrap with an extra side of buffalo, and s&v chips. Same thing I’ve gotten the last million times I’ve been to any location from Colorado to the Carolinas. I paid and she walked off without saying much or handing me my receipt. Didn’t think I’d need it and didn’t want to reach and grab it from their printer so I left it and took a seat. I get my smoothie quickly from her and when my food was finished, another employee brought it over and said “here’s your chicken bacon ranch have a nice day”. I go “uhm sorry did you say chicken bacon ranch? I ordered a buffalo chicken wrap”. She responds with “o I’m sorry, that’s what was rang in” and looks over to the girl who took my order. The cashier who rang me up then looks and me and says “no you ordered a chicken bacon ranch”.
That’s where I was motivated enough to write a review. I don’t want to come down too hard on this employee. She seemed like an honest young person, like good for her out here trying, but I don’t appreciate someone else lying straight to my face about what I said. I think what she meant to say was “I thought you ordered a chicken bacon ranch” or what she should’ve said was “I’m sorry I must’ve misheard you”. But no, a straight cold face looking at me saying I ordered something I didn’t.
I was kinda in shock having expected a response like “yeah sorry I meant buf wrap” or “oh my bad lemme make you what you asked for”. But nah, straight denial. After a moment of thought I decided I wasn’t about to have an argument with this girl about what I did or did not order. I’m not always good with confrontation so I said “alright it’s fine, I’ll just eat this, thanks have a good day” and left.
Honestly the flatbed wasn’t bad but it obviously wasn’t what I ordered. Getting the wrong order and then having a confidently incorrect employee telling you what you ordered is enough for me to write this and try a different location next time. Even if it’s a bit farther. Won’t stop going to trosmo bc it slaps after a long night. Just wanted to maybe give this girl a bit of a wake up call.
Maybe she would’ve heard me correctly if she didn’t have half her attention on whatever was playing in her AirPod. Maybe pause it and focus when taking orders. Or maybe she should’ve just admitted she was wrong instead of trying to divert the blame to someone else. Not trying to bash on her, once again she wasn’t malicious just hopelessly indifferent.
If she reads this, I’d recommend an adjustment to your attitude so you can perform your job adequately, or go find a different job please and thank you. Might be best for you to find something else to do for work if you’re like this often. You didn’t seem happy at all which isn’t great for business in that industry. I hope this helps you improve as an individual. I certainly have had some constructive criticism in my life and it’s made me a better person. Didn’t always love it in the moment but it helped in the long run. Tried my best not to be mean here but rather just share a small life lesson.