Cold Stone Creamery

  3.9 – 165 reviews  $$ • Ice cream shop

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Your local Cold Stone Creamery in Aurora, CO is the ultimate ice cream shop offering Create Your Own Creations™ mixed on a granite slab, custom ice cream cakes for any occasion, and rich, creamy milkshakes. Indulge in endless flavors, mix-ins, and sweet treats made fresh just for you. Spring just got sweeter with two new Signature Creations™. Try Lemon Berry Batter and The Berry Best S’More, featuring bright lemon and sweet strawberry marshmallow flavors.

Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.

Cold Stone Creamery 80013

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Dine-in and Pickup · Mon 12:00PM – 10:00PM · Tue 12:00PM – 10:00PM · Wed 12:00PM – 10:00PM · Thu 12:00PM – 10:00PM · Fri 12:00PM – 10:00PM · Sat 11:00AM – 10: …

Ice Cream in Aurora CO 80013 Cold Stone Creamery Shop Store …

Serving the highest quality ice cream, ice cream cakes, smoothies and shakes in Aurora CO 80013. Fresh Ice Cream Delivery also available upon request.

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Reviews

Zach Craft
I’m furious. We ordered a half gallon of cheesecake ice cream with raspberries mixed in online which cost over $20. When we got it home we put it in the freezer. That was a few days ago. We just started eating it and there are almost no raspberries mixed in at all. I feel like it’s too late to get a refund so I’m writing this review. It’s unacceptable.
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Anonymous
I get it… pictures can be deceiving. But this looks absolutely nothing like the picture. I ordered the surrender to strawberry with extra strawberries and extra yellow cake. There is an overload of ice cream for no reason!!… It won’t let me upload the video but there is dang there little to NO yellow cake…. I want a refund this is just unacceptable.
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Duy Nguyen
We had ice cream here couple times. This time i decided to buy my mom’s birthday cake here. The ice cream cake was delicious! The only down turn is everything is little on the expensive side.
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Jasmine Vongrith
I ordered an “I love it” size through their online service. I went to pick it up and it was in good condition. After eating about a quarter way, I noticed there was another bowl on the inside of my love it cup. After seeing this I felt a bit ripped off.
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Bob Hunt
The cake inside the ice cream cake was hard and tasted stale. I went in to speak with a manager or owner. A worker said I could not call. Had to email only. I sent this email, with my phone number and email. It has been several weeks and no response at all. Never going to the Buckley location again.

Here is the email;
Hello Anjali,

I had to let you know about the cake I picked up on Monday, 10/9.

I have never had a bad cake from Coldstone before. The cakes are always so good. We even order a little larger cake so we will have enough for those wanting seconds.

We have been ordering from Coldstone in Southlands. My daughter picks it up on her way home.

I wanted to start ordering from your Buckley store because it is close to home and easier for me to get cakes.

This cake was ordered with yellow cake.

Something is wrong with your yellow cake. It was hard and very dry. It tasted old and stale.

I suspect either you do not sell many yellow cakes and this one expired in your freezer.

Or the cakes you have did not get rotated, and the newer inventory is used first. While this one sat and expired.

The ice cream part of the cake is great as usual. We just have to cut the cake part off and discard it.

I thought you should know.

Thank you,

Bob Hunt

3/12/2024 update.
Never got ANY response from management or the owner. Very poor business practice. Not even a response to my review. They do not care!
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Elizabeth Van Loan
Cold stone creamery is delicious. I recommend joining their rewards program so you can earn perks such as a buy one get one free on your birthday. While I have not tried other flavors, I did enjoy the apple pie creation. The staff were friendly, parking is easy and I will definitely return.
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Official NPC (OfficialNPC)
I got a Doordash order of this after a rough day. I got a large custom order. They advised they were out of lids for their larger containers and divided it up in smaller with a kind note. I want to offer my highest recommendations. They were incredibly kind and having a realistic solution for something small was wonderful. It even fit better in my freezer. I called in to offer praise and the Manager on duty was so kind.
It is something very simple to just order Ice Cream at the end of the day, and these people working did the extra mile to made sure our order was correct and to make the best out of something out of their control. Thank y’all.
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Elena Sampedro
This place sucks. They get annoyed and don’t know how to make your order. I told him my daughter was allergic to cashews and pistachios. Told me they haven’t used it all day and was super annoyed by what I had said. She continued to make our order and it was all wrong. Love this place it’s over expensive and customer service sucks. You think when you work with customers, ice cream and kids, you would at least have a smile on your face and be kind to the children.
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Eric C
This store is absolutely terrible. I have received ice cream that is made incorrectly (too much salt in this case), once they sent a cake I ordered to another store because I did not pick it up right away(no notification), and when I have ordered online order never shows up and nobody ever returns calls for a refund or to make it right.
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Donalisha Salazar
Usually this location has awesome staff, however my last visit was awful. The 2 staff members made fun of the people and their order before me and then proceeded to chat while I stood there waiting to be acknowledged. It was apparent that neither one of them wanted to take my order. Finally, one of them reluctantly helped me and slammed my ice cream on the slab to show her displeasure of actually having to work. Won’t be going back.
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