Victor Robalino
I have been a loyal customer of this Dunkin’ Donuts location for over 15 years, often stopping in for coffee during the week and occasionally on weekends. Unfortunately, my recent experience was extremely disappointing and unprofessional.
Today, my 11-year-old son urgently needed to use the restroom when we stopped in. I informed the cashier that I was purchasing coffee and asked if my son could use the restroom. She smiled, told me it was closed, and directed me to another employee. That employee, who was taking out the garbage, also denied access—explaining that the restroom had just been cleaned.
At this point, my son was in visible discomfort. I politely explained that the store was still open for business and asked why the restroom was closed two hours before closing time. Both employees repeatedly deflected responsibility, telling me to ask the other for approval.
When I requested to speak to the manager, I was given no clear response. As a long-time customer, I was shocked and upset to be treated this way. I understand businesses may need to limit restroom access in certain situations, such as for safety concerns, but this was not the case here.
I have supported this location for many years, but after this experience, I will no longer be returning. This kind of treatment toward loyal customers—especially a child—is unacceptable.
… morePhilYouIn
Recently overhauled and redesigned, this is my favorite of many Dunkin’s. I order on the app, and my order is usually waiting for me by the time I walk from my car. Normally a college age male and female are behind the counter. Never on their phones. Usually conversing with one another, but always working. And fast. Never have they told me they were out of what I ordered, like other locations. Coffee is consistently hot and delicious. Clean store, with seating. And they sometimes give my grandson free Munchkins.
… moreElvis
They toast the bagel for your egg sandwich in the convection oven not the conveyor toaster. This just makes the bagel hard not toasted. Makes a difference at 5:30 am. Other than that the folks are nice and it seems clean.
… moreChris V
Dunkin’ Donuts is a very good breakfast restaurant. They serve your coffee pretty fast and they also serve bacon egg and cheese on a bagel within 5 minutes. The downfall of this is that it’s a small Dunkin’ donuts and there’s always a lot of people in there.
… moreWilliam Alvarado
This place is a bit hidden and kind of in a dark area of the neighborhood, very poor lighting so it’s hard to see the parking stalls properly, however the staff was super and the coffee was great! I can confidently say I recommend this place for anyone looking for a quick cup of coffee.
… moreJasmine D’amato
Worst service ever. Will never walk in here again. Waiting over ten minutes for a coffee that they didn’t make correctly and they never said order was ready. When I approached the employee his response was I don’t know that’s not my problem. Never walking in here again Dunkin’ Donuts should be ashamed to have any employees like this working here.
… moreClinton Palmer
They just redid this store. Went today to pick up some Doughnuts and the selection is about half of what it was and in wasn’t too big to begin with. Makes sense that they’ve removed the word Doughnut from their signs since they hardly carry doughnuts any longer. Sad, remember when the stores had 40 plus varieties now about 12.
… moreMrs. Blank
It doesn’t matter what time of day or night I visit this location, the same great quality of food, service and atmosphere is consistent. I drive out of my way just to visit this location although there are several other Dunkin’s closer to me. My orders are always accurate and ready for pickup. The staff is extremely friendly and the manager works hard to ensure this location provides an excellent customer experience and it shows.
… moreElizabeth Murphy
Sasha provides wonderful customer service. Such a nice staff.
… moreNikki Reilly
Super rude worker threw a box cause I didn’t ask for it and a cup went flying at me. The better dunkin is in north Massapeuqa these workers are very rude people for no reason at all
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