Amy Newsome
Stopped by to get my avocado toast with bacon today. Dunkin Donuts on Country Club Rd. Winston Salem, NC is always hit or miss on accuracy but not usually on customer service, today they failed at both. I’ve had multiple issues ordering the avocado toast with bacon at this location. Often it’s missing the bacon or simply not toasted at all. I’ll pull over in a space and go inside to ask them to fix the error and usually they apologize and quickly fix the problem. That’s not to say I haven’t had to go all the way back to the store, making me late for work, on more than on occasion but I’ve learned now to check my order before I leave. This morning was exceptionally frustrating. I got my usual avocado toast with bacon but this time there was the tiniest amount of bacon sprinkled mostly on the bottom of the box. After asking them to at least try and make this piece of bread worth the $5 I paid this is the picture of the toast she basically threw at me through the window while rolling her eyes at me as if I’d done something wrong. As manager she never addressed me or spoke to me about my issue or offered and apologies for her lack of attention to procedures or appropriate portions. I was treated as if I was the problem. Do better Dunkin or I’ll go to Starbucks and I’m a loyal $11 a day order, for now.
… moreConnie Chesner
I was in a hurry and needed a quick decaf coffee for the road. This was my second attempt at this location. There were five employees working, there was little business and I was the only inside customer, yet it took five minutes to be addressed haphazardly. I asked about roast options and was told ‘it’s just decaf.’ The cashier acted as if it was a chore to run the transaction and bother to make the coffee. Even though I was clearly the only person in store, she placed the order at the end of the counter and called it out by drink and turned on her heel and walked away with an attitude. The drink was poorly mixed and has spillage on the cup. Will not return. Last time, they were out of half the donuts by mid day and the cold attitude was similar.
… moreCrystal McClellan
I got a coffee on Sunday around 5 o clock and the girl that was working the window was very “meh.” You could tell she didn’t want to be there at all.
I decided to give a second chance this morning and I’m very pleased with the service I received. There was a young man working the window. They were super friendly and up beat! And whomever made my coffee today, it’s excellent!
… moreJordan Burleson
Fantastic new and modernized Dunkin location with everything you’d expect. Love the mobile ordering, the mask policy, the distanced seating, indoor and outdoor seating, and friendly staff. They have delicious breakfast sandwiches, doughnuts, pastries, muffins, and the best affordable ☕ coffee and espresso drinks around. They also have ♿ handicap accessible parking, restrooms, and seating.
… moreAmy Kreyling
The last time I go to this location. They weren’t very busy when I placed my order. The boy who took my order, didn’t even speak to me. I ordered 2 coffees, and 2 donuts. He didn’t give me my receipt. I got my donuts right away. But yet I waited over 30 minutes for my coffees. They gave the customer who came in after me (about 5 minutes later) her drink, and donut. Eventually the girl who was making the coffees asked why I was still waiting. By that point it had been 20 minutes. She eventually made my coffees. Sadly they were made wrong. She did remake them. She was some what friendly. And she apologized for the wait. But she didn’t smile. When I asked for my receipt. She didn’t have it. She asked if I wanted to wait for the manager. Who wasn’t going to be there for another 30 minutes or so
… moreDonna Strickland
I just left here getting a large hot chai latte which i get every day from NY to NC and it was less than half full I explained to the young lady at the window she rolled her eyes when I asked to speak to the manager and all she wanted to give me was hot milk very poor customer service.
… moreCameron Izzi
worst customer service i’ve ever experienced at the few visits i’ve had at dunkin. The worker at the register had no idea where anything was and we had to instruct him ourselves. Couldn’t answer any questions we had about the food. Couldn’t work the register and would only glare at us when our food was ready; didn’t call our names. My food was undercooked and it took them ages to grab our donuts even though the guy behind the counter was staring off into space and doing nothing.
… moreTiffany N
I believe there has been a change in leadership? This location was notorious for poor customer service and food/drink quality. I stopped going for a LONG time but decided to give it a try (around three or four times within the past month!) and the difference is remarkable. Its not gourmet coffee/food but the quality is much improved as well as customer service! Thank you, Dunkin. Keep up the good work!
… moreAshley Nicole
Came in for a coffee yesterday and it was made completely wrong, asked if it could be fixed and one of the workers gave me attitude and told me their was nothing wrong with it, i asked could they please fix it and they aggressively grabbed the coffee from me, threw it away and remade it, didn’t give me my cold foam i asked for nor my donut , this was around 9ish am and the girl who did this had pink in her hair and i think it said madison on her name tag.
… moreKayla White
The GM IS A JOKE WITH AN ATTITUDE. Very unprofessional and extremely rude literally does not want to work. Huff and puffs didn’t even want to look up to see if my order that was a mess up told me she don’t remake drinks just for the taste. I said it was a mess up and to look in the book, she basically turned my business away for good. I will also be calling corporate. I pray they get a whole new set of employees and definitely a brand new GM or this place is gonna go under the best one ever is the one in Clemmons. Maybe they can train this one
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