Wawa is your all-day, everyday convenience store in Delmar, DE. We offer freshly brewed coffee, delicious Built-to-Order food and beverage options, competitively priced fuel, and so much more. Find built-to-order food, hand crafted specialty beverages, and freshly brewed coffee so many varieties. Start your day right with a hot Sizzli breakfast sandwich, get a freshly made hoagie on your lunch or stop in every day after 4pm and you’ll find crave-worthy dinner options that will make everyone happy. We use only the freshest ingredients to offer you quality and satisfaction you can count on. Whether it’s time for breakfast, lunch, dinner, or somewhere in between, you’re sure to find something to satisfy your appetite. Gottahava Wawa!
Convenience store chain known for sandwiches & coffee. Many offer fuel & are open 24/7.
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Customer Service Associate in Store 856 – Wawa Job
Reviews
So the employees on this shift seemed like they are Soo miserable and hate their job. We ordered food went to pay only had cash so we couldn’t use the kiosk to pay. Both cashiers were loading their change dispenser and there were lines of customers. I work in customer service so I understand dealing with customers but if a customer is greeting you you should at least smile not make them stand there like they are bothering you at your job. Why wouldn’t there be one register open while the one was loading change? The rest of our visit didn’t get any better. We will go to Seaford from now on.
Ive given feedback on the app, and there isnt an available service number. Not once have I ever been answered. Sorry Wawa, but this is a major corporation that shoukd know how to handle the basics.
Do better.
I do not know what is going on at this location lately but I have been disappointed. About half of the staff I have interacted with over the past 6 months have not been reflecting all of the big 6 core values. Most notably, the delight customers core value.
There is also the GREAT model, which I feel is not being followed by a good portion of those working the registers. The last time I was in I was not greeted or given eye contact or a thank you. I got what I needed but it seemed as though I was a bother to the associate.
I do tend to visit this location during second shift, which is the 3pm-11pm time of day, and this seems to be when I encounter a less than stellar experience. I occasionally come in during the end of first shift (usually some time between noon-3pm) and have ALWAYS had a great experience during that time of day.
I understand times are tough with hiring staff after the pandemic (I am now a business owner and suffer the same issue) but I’d rather wait in line longer for a pleasant interaction than get out faster through an interaction that left me feeling like I wasn’t valued. The quality of service matters to some more than speed. The GM of this location should consider retraining customer service and/or replace the staff they can with those who model the great customer service we’ve come to expect from Wawa.
Otherwise, this location IS very busy so a wait can be inevitable. I am understanding and empathetic to that. The food quality has been on point and the store is kept well stocked. Any time I’ve used the ladies room it has been kept clean and stocked.
I will still go here because I do love me some Wawa and this is my conveniently local (3 miles from my house) store, I just hope there are positive changes made and soon!