Hours
| Saturday | 7 AM–2 PM |
| Sunday | 7 AM–2 PM |
| Monday | 7 AM–2 PM |
| Tuesday | 7 AM–2 PM |
| Wednesday | 7 AM–2 PM |
| Thursday | 7 AM–2 PM |
| Friday | 7 AM–2 PM |
Address and Contact Information
Address: 1700 Commercial Wy, Santa Cruz, CA 95065
Phone: (831) 226-2610
Website: https://www.fireflycoffee.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
FireFly Coffee – Santa Cruz
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Great food seven days a week (@fireflycoffee) · Santa Cruz, CA
Reviews
I ordered the breakfast bagel on an everything bagel. The bagel was toasted which gave it a nice crunch while maintaining a soft interior. The egg had green onions which I appreciated. Simple and delicious!
Only downside for me is that they use egg from a bag. If you are okay with that, you’ll love it!
Seating is limited, with three small tables and one bench. If you are looking for a sit down restaurant this does not fit the bill.
The food is delicious and plentiful, but it is slow to come out. This is likely due to a few factors: fairly constant stream of patrons, there being one cook and a desire for quality food and ingredients.
Set expectations and enjoy.
I live right down the street and have been coming to this coffee shop for a long time, but there seems to be new staff, and unfortunately the experience was awful. One employee with black hair refused to let me speak with a manager and refused to properly remake my drink.
I ordered my drink extra extra hot with no foam. It came out with a lot of foam, so I brought it back. The remake was then lukewarm. I even went as far as to apologize and say, “I’m so sorry, but I’m just not enjoying this drink. Could I please have it remade?” I was calm, respectful, and polite.
The only thing she offered me was that I could buy another drink.
When I asked if I could switch to something completely different instead, I was told I would still have to pay for a new drink and keep the incorrect one.
I even expressed that I would not be returning to this location because of this experience, and she literally shrugged her shoulders and said, “Okay, fine.”
I have never experienced customer service like this. If a drink is made incorrectly, it should be remade properly or another staff member should step in. Customers should not be expected to pay again for mistakes that are not their fault.
For reference, this occurred at approximately 10:30 AM on February 3rd at the Commercial Way location. If management is wondering which employee needs to be spoken to or retrained, it was the staff member with black hair working at that time.
I am a neighbor of this business. I am also a business owner and work in customer service myself, and I would never treat someone this way. I personally would not want someone like this representing my business.
I will not be returning, and I will not be recommending this shop to anyone.
I strongly suggest management reconsider staff training and emphasize what real customer service looks like.
Coffee is okay, and there’s very few seats if you plan to dine-in, but it’s worth visiting this cafe for a bagel or breakfast sandwich.
I explained this to the staff, but they were not empathetic toward my situation. Although they eventually allowed me to use the restroom, it was after an uncomfortable and unnecessarily stressful interaction. It was disheartening to have to explain and insist on access to something that is legally protected for people in my situation. Although I didn’t have my medical card with me, I was more than willing to show proof of my medical condition (such as a diagnosis or doctor’s note), but I was never asked.
For the future, I hope this business will better train its employees to be aware of this law and to approach such situations with empathy and understanding. Creating an inclusive and welcoming environment benefits everyone.
Pictured is the Tango and Cash on a cheddar bagel.