


Chipotle Lee’s Summit is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 1716 NW Chipman Rd, Lee’s Summit, MO 64081
Phone: (816) 246-0505
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Chipotle Mexican Grill in Lees Summit, MO
Chipotle Mexican Grill in Lees Summit, MO
Chipotle Mexican Grill in Lees Summit, MO
Last Updates
Reviews
Me and my wife visited May 10th around noon, the store was pretty empty for the most part. We figured it would be pretty quick service, but no the employees would rather have side conversations and play in there phones than take the order.
The seating here is very limited even with an empty store, every table is filthy not picked up nor wiped.
It sucks seeing the workers stand around doing nothing while there store sits filthy.
We struck up some conversation with others in line to kill the time, but even they were getting tired of the wait. We looked to find a place to sit before we even ordered, and every table and counter space were covered in food and mess. Some were much worse than others. Even a few tables with spilled drinks all over the floor and the lids left behind in the fluids.
When we finally made it to the counter, it took at least 15 minutes from the time we started ordering to the time we finally reached the register to pay. While ordering, we had to almost yell our orders because nobody could seem to hear us. We kept having to ask for more portions because of how small every scoop they gave us was. Even when we were pointing at what we wanted while describing it, they still would ask if it was what we wanted.
When finally getting to the register, we kept having to tell the woman checking us out that all we had were 2 bowls and a side tortilla. She kept asking if that was everything to the point that I politely grabbed everything and put it in a small pile and said that the 2 bowls and 1 tortilla were the only 3 items we had. They also told us they were out of chips after asking if we wanted any. They then gave online order chips, but not us.
When we finally got to take our food we opened the bag and realized that after explaining that we only had 2 bowls and 1 tortilla at least 3 times, the employee at the register still have us someone else’s online order and charged us for it as well as their extra tortilla. So I have to go back up to the register with someone else’s food only to then have the employee who messed it up to start arguing with me after all I had done was be polite.
The online order showed up for their food only to find me holding it, and they still gave that person the same food they had given me! Who does that? They have no idea what I could’ve done with that food after they gave me it. They didn’t even remake it for the poor guy!
Overall, my wife, who is truly the easiest going woman I know, was disappointed and a little upset with the whole experience. She immediately said after seeing how the woman at the register treated me that we would not be returning to this location. If the lack of cleanliness wasn’t enough of a reason, the disrespectful service absolutely made it so.
Yorleny is the name on our refund receipt, and I’m not sure if that was the short Hispanic woman that was so rude, but that’s all I have to go off of on my refund receipt. She never gave me the original receipt. But she is the sole reason we won’t be returning. Management needs to step in and take a deeper look at its employees. I was treated so badly I didn’t even go back to try to return the other tortilla that were found after the who ordeal with the first refund. That I was also charged for and didn’t ask for.
I understand having a bad day at work, having worked in sales and dealing with people all day for the last 6 years, but this was uncalled for. I’m very disappointed. I would be written up at a minimum or even fired from my job if I had done what this employee did to me at my place of work.
The “As real as it gets” on the receipt should say, “As disappointing as it gets”.
It was my mom’s first time there too, she did not like it however. She thought all the meat options were too spicy. The staff was very nice, they let my mom sample the meats to see if she liked another one better.