Mexican chain serving build-your-own tacos, burritos & nachos in a casual setting.
Address and Contact Information
Address: 5406 W 11000 N, Highland, UT 84003
Phone: (801) 763-9713
Website: https://www.eatbarbacoa.com/
Related Web Results
Barbacoa Mexican Grill
Locations – Barbacoa Mexican Grill
Barbacoa Mexican Grill (Highland) | Menu | Highland | Uber Eats
Reviews
I ordered online for a staff meeting/lunch. It was a total of 7 orders. The online system is not great, as it times out and clears your cart. (I checked out as a guest, so maybe if I was logged in it would be different?) Anyway, if you’re ordering for many people or taking a while to gather all the orders, get orders in writing instead of verbally. You’ll probably have to enter them more than once.
When I arrived, the employee who acknowledged me quickly pawned me off to the employee who put together my order. She hardly spoke English, which is fine, but she did not go over the order with me. She simply said, “Forks and napkins are over there.” and motioned to the door.
By the time I got back to the office, I placed the food on the conference room table and finished up a few responsibilities, as the meeting started in just 5 minutes. Staff started coming in and soon realized that one of the orders (which was ordered and reflected on my email confirmation) was not included in the order.
Note: This location is not close to our office and it was a special treat picked by a staff member who loves Barbacoa.
So instead of taking meeting minutes, I wasted my time and I drove the 40 minutes round trip to get the additional meal. I tried calling before I left my office, as I saw that they use DoorDash and might be able to have them bring it, as they were at fault. No answer. I called for 25 minutes straight (before I left my office and the whole way over) and they didn’t answer until I was 3 minutes away. When I arrived, the forgotten meal was ready and a drink cup was given for the inconvenience, but no apology.
In short, horrible customer service and food wasn’t awesome. First and last time at Barbacoa. Better off going to Cafe Rio or Costa Vida.
BUT we loved it!
I’m a bang for your buck kind of guy, and the prices were already good, but the biggest separator between Barbacoa Mexican and all the other competitors was the portion sizes.
Seriously, I got the barbacoa, and after the first giant scoop, I thought to myself “wow, they give more here than I’ve ever had at Cafe Rio.” …then I got ANOTHER giant scoop.
Same thing with any of the toppings for my salad. Best/biggest salad I’ve had in awhile.
Thanks, Barbacoa, for a great first experience. I’m not from Utah, and I can say with confidence that Cafe Rio is one of the most overrated (and overpriced) restaurants. Sorry, Utahns.