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Your local Inwood Subway® Restaurant at 4803 Gerradstown Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Address and Contact Information
Address: 4803 Gerrardstown Rd Suite 4, Inwood, WV 25428
Phone: (304) 821-5490
Order and Reservations
Order: Order online
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Subway, 4803 Gerrardstown Rd, Ste 4, Inwood, WV 25428, US
Get more information for Subway in Inwood, WV. See reviews, map, get the address, and find directions.
Reviews
Aneva Walker
I visited Subway in Inwood, WV on January 14, 2026, at approximately 5:05 p.m. to pick up my order. My sub was ready upon arrival, and I confirmed with the employee that my requested toppings had been included.
After returning home and getting halfway through my sandwich, I discovered a long, straight hair inside the sub wrapping. I immediately stopped eating and documented the incident at the time, though I no longer have access to the photo. An entire month has passed since the incident, and while I attempted to save the image for future reference, I have been unable to locate it.
I submitted a complaint through Sammy, Subway’s AI assistant, and allowed sufficient time for a response via email. I do have documentation of that contact. However, I received no reply regarding the food contamination itself. I then contacted the restaurant directly and spoke with a woman who identified herself as a manager. I explained the situation in detail. She stated she would inform upper management but did not offer a refund, replacement, or any immediate resolution.
With experience in the culinary and hospitality industry, I understand that mistakes can occur. However, proper food safety protocols—such as securing hair and maintaining strict hygiene standards—exist to prevent this type of issue. When a contamination incident is reported, it should be addressed promptly and professionally.
As of February 18, 2026, I have received no follow-up communication from the restaurant or from Subway regarding this matter.
Food safety and customer care should be taken seriously. This experience fell short on both counts.
… moreAfter returning home and getting halfway through my sandwich, I discovered a long, straight hair inside the sub wrapping. I immediately stopped eating and documented the incident at the time, though I no longer have access to the photo. An entire month has passed since the incident, and while I attempted to save the image for future reference, I have been unable to locate it.
I submitted a complaint through Sammy, Subway’s AI assistant, and allowed sufficient time for a response via email. I do have documentation of that contact. However, I received no reply regarding the food contamination itself. I then contacted the restaurant directly and spoke with a woman who identified herself as a manager. I explained the situation in detail. She stated she would inform upper management but did not offer a refund, replacement, or any immediate resolution.
With experience in the culinary and hospitality industry, I understand that mistakes can occur. However, proper food safety protocols—such as securing hair and maintaining strict hygiene standards—exist to prevent this type of issue. When a contamination incident is reported, it should be addressed promptly and professionally.
As of February 18, 2026, I have received no follow-up communication from the restaurant or from Subway regarding this matter.
Food safety and customer care should be taken seriously. This experience fell short on both counts.
Cassidy Jernell
I placed an order online for my Husband to pick up this evening, with a very specific set of instructions in the “ special instruction “ list &’ of course, it wasn’t followed. My sandwich wasn’t cut entirely in half, the onions & peppers were not toasted on to the sandwich, & the Sriracha overload killed it for me. Also, using entirely to much chicken Portions Ya’ll. Portions.
… moreRobert Larrimore
I came in Sunday evening. The young lady was vacuuming the lobby she seen me coming and shut off the vacuum cleaner, which I thought was very polite. It made it a lot easier for me to order being an older person that is hard of hearing the gentleman behind the counter who made my sandwich was very polite and very good at what he did. It was a very pleasant experience. I will be back.
… morehmph HMMPH
My sub was well made and the employees were very friendly and patient. They put up with all my picky requests. The cookies here are fire.
… moreAdriana Gamonal Leon
It’s 6:30 pm
And they told me they are closing right now. I can clearly see they are happy inside not wanting to finish the job. Just telling another costumer to leave
… moreAnd they told me they are closing right now. I can clearly see they are happy inside not wanting to finish the job. Just telling another costumer to leave
Lou “Weezie” Roe
My friend lives in Inwood and for years we always come here for subs when I visit. I live in Naples FL and my family has given up on Subway due to the horrible, rude employees in every franchise there. I won’t go into further details. BUT this Subway is AWESOME. We were greeted by young ladies with smiles, subs were made perfectly as requested, such a great experience. You are an asset to this franchise. See you again next time !
… moreGuibson Prieto
Staff was very friendly, they were happy to craft a sandwich for us, great recommendations, ingredients quality
… moreLynette Poling
My husband and I stopped in as a last mintue dinner decision after a long day of appointments. This store has always been our location of convenience. Tonight there were three young people working. One was being trained by another. From the moment we walked in the door, we were greeted. As we approached the counter to order the workers conversated with us, talked nicely to each other, and showed us the upmost respect. The food was prepared and handled with care. The bread was super soft, which is amazing because one sandwich was for my eighty year old father. They thanked us, and genuinely seemed to like what they were doing and it showed. This location has not always been great in those areas, so I wanted to make it my mission to commend Jazzlyne, Alex, and Abby for a job well done. I hope you three continue to work there as it was a delight to walk into your warm welcomes and wonderful attitudes after the day we had. THANK YOU!
… moreNicholas Hill
This place should just be closed and save everyone the time and frustration. It is nothing like any other subway.
Where to begin… We were pretty consistent customers until the pandemic happened. After that customer service went downhill.
We’ve been there the times lately. The first time was ok, so we went back. Second time the doors were locked. Tonight will be the last time.
This time I figured out why the doors were locked. At 630pm long before closing. They said this while I was in the store. They are too busy and too much to do before closing. They were going to have to lock the doors. So they are too busy to sell subs.
Others issues
Customer service
They don’t know there own menu
Slow
They need to be taught what a toasted sub is
Higher prices and poor quality
… moreWhere to begin… We were pretty consistent customers until the pandemic happened. After that customer service went downhill.
We’ve been there the times lately. The first time was ok, so we went back. Second time the doors were locked. Tonight will be the last time.
This time I figured out why the doors were locked. At 630pm long before closing. They said this while I was in the store. They are too busy and too much to do before closing. They were going to have to lock the doors. So they are too busy to sell subs.
Others issues
Customer service
They don’t know there own menu
Slow
They need to be taught what a toasted sub is
Higher prices and poor quality
Joy Snead
We have been frequent customers of this location and the service seems to be deteriorating exponentially over the last 6 months or so. Last night’s visit was by far the worst.
To begin with, when I arrived to grab our dinner order on the way home from doing our weekly shopping the door to the establishment was locked. I would have walked away and selected another option and in retrospect I should have done just that. The first thing she said before I was even able to place an order was “you should be aware that we have no Italian herbs and cheese bread.” No biggie they have other bread options.. but wait.. they had 2 – 6″ wheat and 2 – 12″ white loaves and nothing more. Really??
Trying to meet the request from my husband I said we’d work with that.. thinking we could get the sandwiches on the remaining white loaves.. but wait.. When I ordered the boss she said we only have enough meatballs for a 6″ sandwich and when I ordered the monster I got the same result.. only enough for a 6″?? But I decided to stick it out and completely changed the order to try the new subs on 6″ and ordered a 12″ tuna to supplement. All because they sent out coupons to get 2 foot longs for $12.99.
In the end – a dinner that should have been less than $20.00 ended up costing over $30.00 by the time we added a tip.
Why tip? Because it was obvious she was new, wasn’t familiar with the menu at all and the other associate in the store made it clear they weren’t offering any support.
When I attempted to call the store today the message was “this number has been disconnected and is no longer in service!” Be assured that I will familiarize myself with the store(s) in Martinsburg going forward. If they don’t want to provide what the customers ask for then they should close their doors.
… moreTo begin with, when I arrived to grab our dinner order on the way home from doing our weekly shopping the door to the establishment was locked. I would have walked away and selected another option and in retrospect I should have done just that. The first thing she said before I was even able to place an order was “you should be aware that we have no Italian herbs and cheese bread.” No biggie they have other bread options.. but wait.. they had 2 – 6″ wheat and 2 – 12″ white loaves and nothing more. Really??
Trying to meet the request from my husband I said we’d work with that.. thinking we could get the sandwiches on the remaining white loaves.. but wait.. When I ordered the boss she said we only have enough meatballs for a 6″ sandwich and when I ordered the monster I got the same result.. only enough for a 6″?? But I decided to stick it out and completely changed the order to try the new subs on 6″ and ordered a 12″ tuna to supplement. All because they sent out coupons to get 2 foot longs for $12.99.
In the end – a dinner that should have been less than $20.00 ended up costing over $30.00 by the time we added a tip.
Why tip? Because it was obvious she was new, wasn’t familiar with the menu at all and the other associate in the store made it clear they weren’t offering any support.
When I attempted to call the store today the message was “this number has been disconnected and is no longer in service!” Be assured that I will familiarize myself with the store(s) in Martinsburg going forward. If they don’t want to provide what the customers ask for then they should close their doors.