

Chipotle Syracuse – UT is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Order and Reservations
Order: Order online
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Reviews
I understand the food industry is a struggle and understaffing is common these days. I just hope the quality and food improves.
January 2024
SKIP!! Not worth quality, quantity, price, or wait!
Ordered online at 5:50pm on a Saturday. Thought it would be busy since it’s new. Well, my family and I got there at 6:10 (when they said our food would be ready). Well there were about 10 other people waiting for their to-go orders. That’s fine. We can wait a couple minutes. At 6:30 we asked (not a lot of those people had left yet). They said they received our order but it wasn’t done yet. That’s fine. Maybe short staffed? (Shouldn’t be on a Saturday night when they are new).
Anyway, we sat and watched at least twenty people come through the line and get their food eat and leave before we did. AN HOUR AFTER THEY SAID IT WOULD BE READY at 7:10 we finally received our order! We were sitting there with our two kids and they were antsy. (We did ask for our drinks sooner and they gave us a bag of free chips). We got home (not wanting to spend any more time there) and they gave us a burrito bowl instead of an actual burrito. And the portion sizes WERE NOT WORTH $11!!! (See pic) I can’t believe how much they DIDNT put in). The kids meals are also not worth even $5.
I really want my money back. We were so pissed. We should’ve asked for our money back and went to Cafe Rio, Costa Vida, or Moe’s.
Also, worth noting, our food wasn’t warm even a little bit. Like they made it and put it on a shelf somewhere in the back and let it sit. Like they forgot about it. We did talk to another costumer there, named Cami, and she had the same issue. Was there the same time, ordered the same time, and still was there waiting when we left. SKIP!!
The steak in my bowl and my husband’s was more gristle and fat than actual meat. The Guac was brown and old. And the chips that are “made fresh everyday” weren’t crispy, and tasted like they were reseasoned to cover up the staleness. $80 for fatty meat, brown Guac, and stale chips is unbelievable. It’s clear that the management doesn’t care about quality and freshness. If they did the issues would be fixed instead of review after review stating the same experience as mine. I’ll be driving the extra time to go to the Layton location moving forward.
Unsure how this establishment did it. But it was definitely not freshly grilled, either you got it from a third party and microwaved it… or your cooks need re-training. That was obismal.
Chicken shouldn’t have a soft rubbery feel to it when eating it. I was saddened by this. Had to eat around the chicken.