

Your local Hanover Park Subway® Restaurant, located at 1756 Lake St brings delicious ingredients and mouth-watering flavors in billions of sandwich, salad and wrap combinations to you. An alternative to traditional fast food, we offer freshly cut veggies, toppings, protein and freshly-baked bread to create perfect the meal with freshly baked cookies all at a great value! All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™ that are ready to take your order in person, online, in our Subway app, or for delivery.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Order and Reservations
Order: Order online
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Reviews
I went into this location on Wednesday 04/30/25 and purchased a foot-long sandwich only to realize that the bottom of my bun had a big spot of green mold. I realized the mold once I was on my second half of the sandwich and probably had already eaten mold by that time. I went back to this location to complain and show them the MOLD, however the employee who was on duty did not take it serious and with a SMILE on her face tried to ignore it by saying that it was probably the spinach on the sandwich that made the bun turn green. She declined a refund, I was not happy so she contacted the manager and he also declined a refund because I had already eaten half of the sandwich, terrible customer service. I left very upset to the fact that they didn’t offer me a sincere apology or a refund. Later that night, I started experiencing a really bad stomach ache, chills and nausea. I called the store the following day to explain the situation and the symptoms I was experiencing, I was promised a phone call from the manager within 10 to 20 minutes and I’m still yet waiting to receive that call (the manager did not followed up). DO YOURSELF A FAVOR AND DO NOT SHOP AT THIS SUBWAY!!! There’s other restaurants around who have way better service and way better food quality than this one! This place deserves 0 STARS!!!
Previous to these two time I used to go here often and they were great. I’m not sure if it is change in management or employees but the quality is lacking. They hardly fill the subs with ingredients and they often have ingredients out of stock. For example, I once ordered spinach and they said they were out of it, however I saw the spinach still sitting out. I asked the employee about it and he said it was going bad. So why was it left out then with all the other veggies? He said they would remove it and moved on.
Overall it used to be a nice family owned shop and now I seem to have problems every time I go there so I’ve switched locations.
Only two stars because I’ve had a good experience in the past here but can no longer recommend this location to others.
Food’s okay but only if you’re lucky to go in right time,
Saying Hello’s isn’t customer service, its common sense. They just don’t care what the customer wants.1/10 customer service
Doesn’t accept coupons, asks to pay full, if not paid full, he just simply throws away food otherside infront of you.
I’m surprised no one sued this store before for their customer service.
The Hanover Park Subway gives less topping on the subs then the Bartlett location and service is kinda crap if you don’t get one of the girls on shift. Don’t come here if you get your monthly coupons in the mail go to the Bartlett location instead they still accept coupons. I’m unsure if the subway in streamwood is owned by the same owner so please let me know if they accept coupons for anyone who is reading this.
There’s a chipotle opening next store to this subway so I’m hoping that’ll put up competition and maybe allow them to accept coupons in the future due to less business.