Dante Trixter
Let me start this off with the staff was fine.
However, my god man this is ROUGH.
Cheese on my sandwich? Not even melted.
Chicken? Dry
Bun? Stiff as a board.
Fries? Cold
Tenders were good but they were grilled not fried as I ordered.
But the store itself?
I ate inside but as I ate I felt more and more like I should have went back to my car.
This place should be condemned.
The walls are warped to the point they are pushing the table and honestly I get the feeling that if it was tested there would be mold
Like I said the crew running stuff?
Absolutely lovely.
But this building and the food?
I should have just went next door to Wendy’s.
… moreBonnie S
I would leave negative stars if possible. I placed a mobile order and upon arriving at the restaurant there were two cars online at the drive-through that were going nowhere after 10 minutes. I went into the lobby to pick up my order and ended up waiting 30 minutes!!!! for one meal to be assembled. This was with an EMPTY dining room! I’ve included pictures of the blackened chicken wrap and classic chicken sandwich that I received for your review. I don’t need to explain that this food was below subpar. Staff is slow, untrained and rude. When I showed the food to the staff at the location, they told me it was unrealistic to expect the food to look like the pictures that they have all over the restaurant. The restaurant was dirty and the drink station was missing basics like straws, lids, sugar, etc., and no one knew what they were doing. That was my last visit to Popeyes. The location cation needs to be closed.
… moreAndrew Brainard
I already had a bad review about the fact that they can’t put together food. Now they have banned me from ever coming back to this Popeyes because they can’t seem to figure out how to put together an order on an Uber order the manager defends the staff, even though they can’t figure out how to put together an order. Worst Popeyes I’ve ever gone to in my life never coming back here.
… moreDarnell Lee (Dee)
Every time I order something here, it’s always wrong. I’m getting really tired of it. I ordered Chicken tenders with red beans and rice and a sweet tea and I was told that they only had fries and lemonade. To make things worse my tenders were pretty much dry and burnt.
… moreAlex
I ordered a four piece chicken combo and only got a two piece combo and unfortunately didn’t realize it till I was already home. The lady who I think is a team lead or manager was very rude and didn’t say anything when we pulled up to the drive through and waited for a few minutes then we finally said hello and that’s when she told us abruptly that she was going to be with us shortly. They need to work on order accuracy and good customer service.
… moreRoberta Blake
I went in tonight! Had issues with the app ordering, but the manager (didn’t catch his name) promptly offered to help get me situated and ordered. My food was ready within 5 minutes. He also added all extra condiments without me having to ask. Today was the best experience by far!
… moreAthena Promoter
Bad business, they gave me only 2 heat sauces with 6 pieces of chicken and more sides and they’re said if giving me more they’ll charge me extra sauces last time 2 weeks ago that didn’t happened. They’re too busy charging me with extra heat sauce and also forgot my drink. Who’s the manager here? How can they let the staffs talk to client and do stuffs like this. I’ll never like this place bad business.
… moreCrazy eight
I was just coming through the drive thru earlier this week with my sister we ordered the 9pc for 20 but one of the workers I believe her name was Bri( dark skin heavyset w braids) she was training a girl named Faith ( lighter skin w curly hair) Bri was being extra rude to my family and wasn’t teaching her trainee& left her traineee to be clueless at the window. Faith told us it was her first day and she apologizes for the inconvenience for Faith being new she was a lot more pleasant to talk to than that other girl. That’s why would give this place 2 stars for service and atmosphere
… moreMeg
If I could give a NEGATIVE star rating I would. I placed an order at 3:43pm for a 5pm pickup. I got there at 5:15 (gave them extra time to prepare) only to be told I had to wait 45 minutes for my order to be ready because they had no chicken. I ended up waiting over an hour and STILL did not receive my order. The employees were not apologetic or even empathetic for my inconvenience. Simply stated that, “that’s how it is. You have to wait.” I waited OVER an hour. Then when I said that it was unacceptable for a customer to order ahead and have to wait over an hour for food, one of the employees proceeded to tell me it was my fault for ordering from THEIR location. As if I was supposed to know in advance how terribly they do business at this particular location! Also when I questioned why I was sent an email stating my order was ready instead of being contacted about my order NOT being readily available BEFORE I came to get it, they told me that they had NO method to contact customers. They even told me that they had no telephone in the store. When I requested a refund they told me they did not have the ability to give me one and that I had to request it on the app since I ordered online. The app doesn’t have a live person to speak to. I will now have to dispute the charge with my card company. The unprofessionalism of the employees and the establishment is unmatched!! Until this establishment gets new employees DO NOT EAT HERE! WORST POPEYE’S EVER!!!
… moreYemiE
Absolutely ridiculous experience. I placed a mobile order and went through the drive-thru, only to be told my order “wasn’t ready” and to come back around. Isn’t the entire point of fast food… speed? I came back around even though there were no cars in the drive-thru, and shockingly, the order still wasn’t ready. The two employees working were not properly trained and clearly lacked basic customer service skills. I was told to pull over and wait for a 6-piece chicken wings order, which somehow took 20 minutes. After waiting that long, I decided to pull back into the drive-thru myself, where the employee then asked me what sauce I wanted. That information should already be in the system and even if it wasn’t, an apology would’ve gone a long way. Instead, there was zero accountability and zero professionalism. This was a complete waste of time. Horrible service, poorly trained new employees, and nothing “fast” about this fast-food location.
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