
Address and Contact Information
Address: 780 Sunrise Hwy, West Babylon, NY 11704
Phone: (631) 539-8006
Website: http://www.sergicoffee.com/
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Reviews
As I was scanning the coffee area I noticed only liquid flavors which I hate. Never had a good experience with them. I asked about creamers and they only had half and half. I was again disappointed. But I will willing to try because hey you never know. As usual, I hated it. I tried sipping it on and off and it was the same no matter how long I tried.
I would much rather get a 7/11 coffee and day of the week. I’m a huge Tim Hortons fan and use the Keurig at home.
So as far as this place, I was badly disappointed with the medium roast with hazelnut syrup.
I ordered a cappuccino and was surprisingly well balanced with the flavorful house roasted espresso. In addition the whole milk was frothed perfectly, which is hard to come by on Long Island besides the specialty coffee hang outs.
Also have Turkish coffee which I will have to try next time. A specialty not found outside of Turkish restaurants on LI.
Easy on easy off of Sunrise Highway, so that is convenient. Parking lot is small but additional street parking is available. Quaint little building with a picnic table out front ( nice touch). The shop inside feels much bigger than it looks from the outside. Has a very cool vaulted ceiling with different deco throughout. There was a grab and go with the normal outsourced water bottles soft drinks and juices. They also had a case of their food items. Nothing in this food case made me want it. It didn’t look fresh, colors were bleeding into each other, Saran Wrap was stretched over items that just looked old and pale in color. In the foods defense I think it looked terrible due to the lighting. The lighting throughout was a cool-white, fluorescent type similar to fight scenes in the Matrix. The lighting did not compliment the food. I ordered a double espresso for myself and a cold brew for my wife. The woman ( I believe owner) was as most reviews indicated kind of cold. But as I started asking questions and speaking with her she opened up and spoke very professionally and polite. Her husband…… different story. He was in the back working the roasters and maybe digging ditches. He did not look like a happy guy, appeared to have the weight of the world on his shoulders. His aura sets the vibe in the store. Not inviting. My espresso was overly bold, chalky, chicory-ish and thick. The muddy taste stayed on my tongue all day, sorry not good. My wife’s cold brew was watery, weak, underwhelming in flavor and had an empty finish.
While I did not have a great experience, I do think Sergi has potential. I love coffee shops and I truly hope they turn this around. If they look inward first I believe they can improve the food presentation and work on dialing the grinders in better. Good Coffee is the hook that brings customers in, they need to elevate their game a bit. I can’t give a recommendation at this time but I will continue to stop in and I look forward to writing a future positive review.
I have passed this coffee spot so many times that I finally decided to stop in. I picked up a coffee and overnight oats. I asked how sweet the oats were (because I don’t like it too sweet) I also asked how many sugars she puts in bc I was going to ask for half the normal amount. The response I got from the woman behind the counter was a snicker and “I don’t know, how many do you want”. I am use to delis and Dunkin just putting a set amount in. She made me feel stupid for even asking. I then went to leave and asked for a spoon to eat my oats bc I would not be home for hours. She said very rudely that she didn’t have one. I said ok I have to return it then bc I don’t have anything to eat it and I was hungry. She told me……I MAKE EVERYTHING DIFFICULT! . I told her she was rude and to refund me. She told me to get the hell out! It’s no wonder it was dead in there! Absolutely NO CUSTOMER SERVICE. To be honest I prefer the coffee elsewhere. Will never be returning. After reading the reviews I see I’m not the only one to notice the lack of friendliness and customer service! I wasn’t going to write a bad review as I always think we never know what is going on in others lives…..until she told me to get the hell out of there! Well she should not be dealing with customers….suggestion to keep her in the back if you want your business to succeed!