Hours
| Friday | 8 AM–10 PM |
| Saturday | 8 AM–10 PM |
| Sunday | 8 AM–9 PM |
| Monday | 8 AM–9 PM |
| Tuesday | 8 AM–9 PM |
| Wednesday | 8 AM–9 PM |
| Thursday | 8 AM–9 PM |
Address and Contact Information
Address: 1029 Newpark Mall Rd, Newark, CA 94560
Phone: (510) 789-0027
Website: https://www.ilovejacks.com/
Menu Photos
Order and Reservations
Reservations: ilovejacks.comtripleseat.com
Photo Gallery
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Reviews
The vibes were chill and service was on point. They sat us in this massive booth—felt VIP lol. Ate half there, took the rest home for round two. No notes. We’ll def be back
As it was approaching the end of the evening, we were wrapping up our dinner and starting for the door. We got outside and realized I forgot my takeout box, which still had a full, uneaten burger and fries. My partner went in to see if he could retrieve it. It had only been a moment, maybe less than 2 minutes, but unfortunately, the staff had already thrown out the box. Sadly, it was a dinner meal that was not eaten and was saved to be taken home. The staff looked blankly at my partner and said ‘sorry,’ but did nothing to change the situation. The Manager asked the staff who had cleaned the table, and they said they had thrown it away. The Manager proceeded to ask my partner how long it had been since we left, and it was only 2 minutes since we were still at the front door. She looked at him blankly and walked away.
What saddened me about this was the fact that throughout the entire dinner, the staff who waited on our table showed great care in service, only to have that service tarnished by a lack of aftercare. As a person who has worked in hospitality and been a trainer of hotel service and care, the restaurant showed great promise of such service, only to be dulled by the manager’s reaction and lack of empathy for what happened. I know David would understand this, as he also has worked in hospitality. I hope that next time, staff can be mindful of a group’s forgotten items, whether it be forgotten items or forgotten to-go bags.
Ordered the fried calamari , along with sunset boulevard burger and meatloaf burger. Both the burgers are on a sourdough instead of the traditional burger buns.
The burgers were ok, not out of the ordinary. Very minimally seasoned with no special sauce. The sweet potato fries and onion rings were good but could not finish the whole burger and fries.
Large portion size , average taste, great service and pricey