Krystal is the south’s original quick-service restaurant chain located in the heart of Nashville, TN. Known for its signature square burgers, juicy chicken sandwiches, and hearty breakfast, Krystal has been a staple in the community for many years. Whether you’re in the mood for an early breakfast, quick and satisfying lunch or a late-night snack, Krystal is the perfect spot. With its friendly atmosphere and classic American menu, Krystal is sure to become your new favorite restaurant. So come on down to Krystal in Nashville, TN and experience the classic taste that has been loved for generations.
Longtime fast-food chain serving square burgers on steamed buns, plus breakfast items & kids’ meals.
Address and Contact Information
Address: 1717 Charlotte Pike, Nashville, TN 37203
Phone: (615) 320-1711
Website: https://locations.krystal.com/tn/nashville/1717-charlotte-pike
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Charlotte Pike Krystal – Nashville, TN | Krystal Restaurants
Krystal is the south’s original quick-service restaurant chain located in the heart of Nashville, TN. Known for its signature square burgers, juicy chicken …
W Trinity Lane Krystal – Nashville, TN | Krystal Restaurants
Krystal is the south’s original quick-service restaurant chain located in the heart of Nashville, TN. Known for its signature square burgers, juicy chicken …
Murfreesboro Rd Krystal – Nashville, TN | Krystal Restaurants
Krystal is the south’s original quick-service restaurant chain located in the heart of Nashville, TN. Known for its signature square burgers, juicy chicken …
Reviews
m.
Oh man. This place is in trouble. We’ve made two orders in barely over a month where everything was wrong, missing, and/or poor quality/cold. Spent $64 on this last order and there were missing items, completely wrong items, everything but two items were cold, and one modified due to being out of stock (just don’t offer it if you don’t have it). Big yikes. If you have kids, avoid this place, your kids aren’t gonna get what they wanted for dinner here and you’ll just be throwing your money down the drain.
I really feel bad for the employees there, it must be miserable.
… moreI really feel bad for the employees there, it must be miserable.
Sonya
Respective Leaders,
I hope this email is received well and contributes to your company’s planning efforts.
I was craving an order from your classic establishment while heading home late yesterday evening (2/28), so I thought I would stop by the nearest one here in Nashville, TN located at 1717 Charlotte Ave. It has been many years since I have ordered from Krystals, and as you all know the locations have sadly dwindled regionally.
To my dismay, there was only one employee on shift, to operate this restaurant’s location on the third shift. Her name is pronounced Alexis. From the moment I placed my order Alexis was composed, courteous, and kindly asked if I would be okay with a delayed wait time. Alexis got my order exactly right, as I imagine she did for several drivers ahead and behind me. I asked her if she was the only person working for the entire night. She said yes. I asked if she had informed her general manager. She said yes.
While I understand the challenges of recruiting and maintaining dedicated staff in the current hiring market, I find this practice unacceptable regardless of her role. Alexis, a very young woman, should not operate this restaurant by herself, at late nights and early mornings with no security or supportive crew. Any threatening situation could take place during a drive-thru exchange or with appliances, while she is single-handedly keeping the business afloat. Alexis, should not be liable for delayed and/or incorrect orders, due to others lack of professionalism and performance.
I want to make sure that this is immediately acknowledged and addressed to the entire 1717 Charlotte staff and regional leadership. There must be accountability taken. I also want to make sure Alexis receives her flowers, properly and promptly. Her level of professionalism, transparency, and customer service should be recognized over and over.
I hope to hear from a representative soon, and I will continue to follow up on this matter.
… moreI hope this email is received well and contributes to your company’s planning efforts.
I was craving an order from your classic establishment while heading home late yesterday evening (2/28), so I thought I would stop by the nearest one here in Nashville, TN located at 1717 Charlotte Ave. It has been many years since I have ordered from Krystals, and as you all know the locations have sadly dwindled regionally.
To my dismay, there was only one employee on shift, to operate this restaurant’s location on the third shift. Her name is pronounced Alexis. From the moment I placed my order Alexis was composed, courteous, and kindly asked if I would be okay with a delayed wait time. Alexis got my order exactly right, as I imagine she did for several drivers ahead and behind me. I asked her if she was the only person working for the entire night. She said yes. I asked if she had informed her general manager. She said yes.
While I understand the challenges of recruiting and maintaining dedicated staff in the current hiring market, I find this practice unacceptable regardless of her role. Alexis, a very young woman, should not operate this restaurant by herself, at late nights and early mornings with no security or supportive crew. Any threatening situation could take place during a drive-thru exchange or with appliances, while she is single-handedly keeping the business afloat. Alexis, should not be liable for delayed and/or incorrect orders, due to others lack of professionalism and performance.
I want to make sure that this is immediately acknowledged and addressed to the entire 1717 Charlotte staff and regional leadership. There must be accountability taken. I also want to make sure Alexis receives her flowers, properly and promptly. Her level of professionalism, transparency, and customer service should be recognized over and over.
I hope to hear from a representative soon, and I will continue to follow up on this matter.
Luke Pickard
Literally just one person working there and she was leaving when I arrived – “waiting on second shift” – desperately needs new management. Apparently only one person to take orders, cook, clean, etc at 4:30p on a weekday
… moreEric Rosado
The breakfast plate is sooo good! Real eggs, real sausage, toast and more. I had no idea they had REAL breakfast till I came for something else and discovered it. The team at 1717 Charlotte also seems to always be having fun while getting food out quick. I was so pleasantly surprised. Now I’m coming back regularly for this and the people! I would share a picture of the food but I ate it all, sorry!
… moreJoseph Stubblefield
The food was good and fresh but the wait time was unacceptable. Two cars ahead of me and we ended up sitting in that drive through for a solid 20 mins. They took my card and gave it back three different times because their credit card machine was having problems. The window lady was nice. This location needs some investment to operate more efficiently.
… moreFrank Tidwell
We actually went through the drive through as we were heading back home from Vanderbilt Hospital.. The lady who took our order was awesome and very friendly,our food was prepared the way we wanted and was hot and fresh.. will eat there again soon
… morejimmy watts
I understand when it’s 925. Can you get to a restaurant you’re told to hang on a second through this speaker wait until about 9:35 for them to answer you through the speaker. Tell them your order go up to the window. They tell you it’s gonna be a minute cause we gotta make fresh or the one person that is in there is making fresh crystals for you. Pull up front no big deal however, when that same person serves five other cars while you were sitting up here waiting for your food that’s getting a little ridiculous and how is it that she’s the only person working on a Monday night that makes zero sense to me. I am appalled by this. I hadn’t already paid. I would’ve done the left because it is going on 10 o’clock and I have yet to only get my food.
… moreJessica Currie J*Poetry The Writer
Dear Corporate Team,
I am writing to formally report a concerning experience that occurred at the Krystal location at 1717 Charlotte Pike in Nashville, Tennessee, on or around 7:00 PM.
Upon arriving at the drive-thru order speaker, we were instructed to pull forward to the window to place our order. During the ordering process, my mother requested hot wings, and the employee advised us that the wings were “frozen” and that we “would not want them,” which was already unprofessional and inappropriate.
After placing our order, we waited approximately 30 minutes without receiving our food. During this time, I observed serious food safety and sanitation issues. Specifically, I witnessed employees cross-contaminating food while wearing the same gloves, assisting with food preparation, then returning to the register, and then going back to food preparation without washing hands or changing gloves. This raised immediate health and safety concerns.
Due to the excessive wait time and unsanitary practices observed, we requested a refund. The employee responded by loudly announcing to the manager, “They want their money back.” The manager on duty stated that refunds could not be issued, claiming it was “Krystal policy.” When questioned further, he repeated this claim.
To verify this information, I contacted a manager at another Krystal location, who confirmed that this is not Krystal policy. The manager at the Charlotte Pike location identified himself as James and stated that his General Manager had texted him instructing him not to issue a refund. When asked to provide proof of this message, he refused and instead threatened to call the police.
After we remained in line and waited—while no police were called—the manager ultimately issued the refund.
This entire interaction was disrespectful, unprofessional, and unacceptable. Between the poor customer service, the false information regarding company policy, and the alarming food safety violations, this location reflects very poorly on the Krystal brand. It raises serious concerns as to why this location remains open without proper oversight or retraining.
I am requesting that this matter be reviewed immediately, including employee conduct, management behavior, and food safety compliance at this location. Something must be done to ensure customers are treated with respect and that health standards are properly followed.
Thank you for your time and attention to this matter. I look forward to your response.
… moreI am writing to formally report a concerning experience that occurred at the Krystal location at 1717 Charlotte Pike in Nashville, Tennessee, on or around 7:00 PM.
Upon arriving at the drive-thru order speaker, we were instructed to pull forward to the window to place our order. During the ordering process, my mother requested hot wings, and the employee advised us that the wings were “frozen” and that we “would not want them,” which was already unprofessional and inappropriate.
After placing our order, we waited approximately 30 minutes without receiving our food. During this time, I observed serious food safety and sanitation issues. Specifically, I witnessed employees cross-contaminating food while wearing the same gloves, assisting with food preparation, then returning to the register, and then going back to food preparation without washing hands or changing gloves. This raised immediate health and safety concerns.
Due to the excessive wait time and unsanitary practices observed, we requested a refund. The employee responded by loudly announcing to the manager, “They want their money back.” The manager on duty stated that refunds could not be issued, claiming it was “Krystal policy.” When questioned further, he repeated this claim.
To verify this information, I contacted a manager at another Krystal location, who confirmed that this is not Krystal policy. The manager at the Charlotte Pike location identified himself as James and stated that his General Manager had texted him instructing him not to issue a refund. When asked to provide proof of this message, he refused and instead threatened to call the police.
After we remained in line and waited—while no police were called—the manager ultimately issued the refund.
This entire interaction was disrespectful, unprofessional, and unacceptable. Between the poor customer service, the false information regarding company policy, and the alarming food safety violations, this location reflects very poorly on the Krystal brand. It raises serious concerns as to why this location remains open without proper oversight or retraining.
I am requesting that this matter be reviewed immediately, including employee conduct, management behavior, and food safety compliance at this location. Something must be done to ensure customers are treated with respect and that health standards are properly followed.
Thank you for your time and attention to this matter. I look forward to your response.
Marvin Hunter
If you dont mind hood mannerisms then you are at the right spot. The cashier was a sweetheart but I noticed the guy working across from the fry station didn’t understand eat out of sight. I literally watched him in front of customers eating. I understand you are hungry but atleast be professional about it but then again. It is North Nashville.
… moreShanterius Tye
They were friendly. Explain the process to us because we’ve never been there before. The food was so good and the service was great. We will definitely tell people about Krystal. I am a travel agent so I can help with the advertising for free.
… more